Valentin Imperial Riviera Maya
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Opiniones Valentin Imperial Riviera Maya  - Riviera Maya

Valentin Imperial Riviera Maya ’s Reviews

Reviews Resort

We want to know your opinion about our resort and our service so that we can continue to offer you the best service. Leave us your comments after your stay at Hotel Valentin Imperial Riviera Maya. Or why not check out the opinions of those who have already enjoyed our paradise.

9.8Excellent

Score based on actual reviews made by our customers when checking out

  • Cleaning 9.9
  • Location 9.8
  • Staff 9.9
  • Price 9.5
  • Service 9.8
  • 1/

    9.0Excellent

    Great property; good covid measures; would have been nice to have had some outdoor entertainment options after 11pm but maybe a government regulation forced the early shutdownUnited States 29/07/2021

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  • 1/

    10.0Excellent

    Everyone was so nice and accommodating. We had a great time!US 29/07/2021

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  • 1/

    10.0Excellent

    I am so sad today because when I woke up, I was not at the beautiful Valentin Imperial. We had the most wonderful time and were constantly surprised with the ...United States 29/07/2021

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  • 1/

    10.0Excellent

    While in the midst of a pandemic, the Valentin Imperial went above and beyond during our 5 day stay. The restaurants, experiences, beach, and pools were all amazing, clean, and ...United States 25/07/2021

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  • 1/

    10.0Excellent

    Amazing staff, food, accommodationsUnited States 25/07/2021

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  • 1/

    10.0Excellent

    We had such a great time! Everyone was very accommodating and hospitable however there seems to always be one or two that stand out that make your trip extra special. ...Mexico 17/07/2021

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  • 1/

    9.0Excellent

    The service, as always, was the best i receive when i travel. the Valentin has the best staff.United States 15/07/2021

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  • 1/

    10.0Excellent

    This was the second time my wife and I stayed at this resort. It is absolutely incredible, phenomenally maintained, fantastic layout, and best in class customer service.United States 14/07/2021

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  • 1/

    9.0Excellent

    I would like to see a bigger gift shop for more hand made items such as clothing, affordable jewelry or pottery. I would like to see tipping guidelines on your ...United States 13/07/2021

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  • 1/

    10.0Excellent

    Friendliest employees! We especially loved Miguel, Antonio, Daniel, and Robert. Plus all of the waiters at Mar y Tierra.USA 12/07/2021

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  • 1/

    10.0Excellent

    A perfect vacation. From the food to the staff to the activities we had a wonderful 8 days. My only complaint is with some of the other guests. Loud, rude ...United States 12/07/2021

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  • 1/

    10.0Excellent

    A great place and wonderful staff. Love Rosario and Fabiloa!!United States 11/07/2021

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  • 1/

    10.0Excellent

    This was the best resort we have ever stayed at in our lives. The room service, room cleaners, pool and beach waiters were all amazing. On our last night, July ...United States 10/07/2021

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  • 1/

    10.0Excellent

    Wonderful location & staff! Pool is amazing!USA 09/07/2021

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  • 1/

    10.0Excellent

    Absolutely amazing. Like living in a fantasy.United States 08/07/2021

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  • 1/

    10.0Excellent

    This was our first time staying at with Valentin and couldn’t be happier. We went to St Lucia for our honeymoon and regret not spending that time at Valentin instead. ...USA 08/07/2021

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  • 1/

    10.0Excellent

    We absolutely loved the resort. It was perfect for our honeymoon and the entire staff was incredible. We couldn’t have asked for anything better.United States 07/07/2021

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  • 1/

    9.0Excellent

    We had an amazing stay at the resort! The staff was amazingly attentive. We did truly feel sorry for the staff that had to wear face masks and shield outside ...USA 07/07/2021

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  • 1/

    10.0Excellent

    I have never enjoyed a vacation more, the staff were incredible at this resort and made our entire stay a pleasure. The food was outstanding, the beach was beautiful even ...United States 07/07/2021

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  • 1/

    9.0Excellent

    Great visit once again to VIM. The staff is the heart and soul of VIM. They go beyond what is expected. We enjoy walking the gorgeous grounds and soaking in ...United States 07/07/2021

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  • 1/

    10.0Excellent

    Wonderful staff including Xandrea from the TRX classes and Aljandero the concerigeUnited States 30/06/2021

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  • 1/

    10.0Excellent

    It was a wonderful experience for the while family. The entire staff works very hard to make sure that you can just relax and enjoy the beautiful amenities.USA 27/06/2021

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  • 1/

    10.0Excellent

    I want to thank all the staff that made my stay wonderful Mario from Mexican Restaurant was so nice cheerful, Gonzalo from the sports Bart was helpful and always making ...USA 26/06/2021

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  • 1/

    10.0Excellent

    We had an amazing time!!!! 8 of us!!!United States 23/06/2021

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  • 1/

    9.0Excellent

    Me and my cousin - girls tripUnited States 21/06/2021

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  • 1/

    9.0Excellent

    The resort was stunning!!! Staff were all so nice. Loved our time there!USA 20/06/2021

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  • 1/

    9.0Excellent

    This was our first stay here and we absolutely loved it. The staff was all wonderful, especially the GO Team, and we loved all of the food we had. We ...United States 17/06/2021

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  • 1/

    9.0Excellent

    Fabulous!!!USA 10/06/2021

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  • 1/

    9.0Excellent

    One of the most amazing vacations of my life!! Will definitely return!USA 07/06/2021

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  • 1/

    9.0Excellent

    Overall a great tripUSA 07/06/2021

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  • 1/

    10.0Excellent

    The cleanest most organized hotel I have ever stayed at!!United States 07/06/2021

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  • 1/

    8.0Excellent

    Lovely stayUSA 06/06/2021

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  • 1/

    10.0Excellent

    First time at the Valentin, it was wonderful! The food, location, the pools and the beach were great, but it is your staff that makes it wonderful. Daniel at the ...USA 06/06/2021

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  • 1/

    10.0Excellent

    We had another amazing stay! Huge shout out to Diego in the sports bar who gave us amazing service and conversation!USA 06/06/2021

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  • 1/

    10.0Excellent

    The staff was so welcoming and friendly. Food was excellent. All the facilities and activities were super fun!United States 06/06/2021

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  • 1/

    10.0Excellent

    First ever all-inclusive and WOW!Usa 05/06/2021

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  • 1/

    10.0Excellent

    Loved this place. we have always stayed at Iberostar but this is definately our new favorite. We enjoyed our stay so much.United States 03/06/2021

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  • 1/

    9.0Excellent

    Great Resort !!!United States 02/06/2021

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  • 1/

    9.0Excellent

    We had an amazing time!! Everything was awesome!!United States 02/06/2021

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  • 1/

    4.0Acceptable

    Staff was beyond nice and extremely helpfulUSA 02/06/2021

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  • 1/

    10.0Excellent

    Excellent stayUsa 31/05/2021

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  • 1/

    9.0Excellent

    The resort was amazing. The grounds are well kept and beautiful. You get to see a wide range of birds and animals that live there as well. Lots of different ...United States 28/05/2021

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  • 1/

    10.0Excellent

    The facility was fantastic, but what really made the difference is the staff. They made us feel like family. Best service I have ever experienced.United States 27/05/2021

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  • 1/

    10.0Excellent

    Beautiful resort with a great staff. Enjoyed everything tremendously and are planning to make it a yearly event.USA 27/05/2021

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  • 1/

    10.0Excellent

    This was our first time here and we absolutely loved it!!! Beautiful scenery and very friendly and informative staff!!!USA 25/05/2021

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  • 1/

    10.0Excellent

    Here are a few of the wonderful Valentin family who made our stay special: Jared (beach) Osmar (Italian) Yan (piano Don Miguel) Yolanda Grisselle, Lisbeth, Abagail in Don MiguelUS 25/05/2021

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  • 1/

    10.0Excellent

    We were at Valentin from May 17th 2021 to May 22nd 2021. We stayed in building 7 this time, building 6 last time as this was our second visit. We ...USA 24/05/2021

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  • 1/

    10.0Excellent

    Had Wonderful Vacation stay. Very Very Impressed that ALL Staff Workers were so very Friendly and Polite. Your Hotel must do an excellent job at Training ALL your worker to ...USA 23/05/2021

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  • 1/

    10.0Excellent

    This place is awesome! All of the staff is so hardworking and committed. I wish they wouldn't have to wear masks with the heat.United States 21/05/2021

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  • 1/

    8.0Excellent

    Resort was absolutely amazing and elegant. Food was outstanding! Beach life/ocean life wasn’t that great.USA 18/05/2021

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  • 1/

    9.0Excellent

    We had a wonderful stay and would definitely recommend the resort.US 17/05/2021

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  • 1/

    9.0Excellent

    Great place! Been there as a couple and now with a group! Accommodating for all!United States 17/05/2021

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  • 1/

    10.0Excellent

    This was 6th time at the Valentin even with the COVID changes we still had a wonderful time. The staff as always very kind and helpful. Can’t wait for our ...USA 17/05/2021

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  • 1/

    10.0Excellent

    LOVED every single moment! Staff was amazing and so was the food. The grounds are beautiful!United States 16/05/2021

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  • 1/

    10.0Excellent

    Everything was amazing. Can’t wait to come backUsa 14/05/2021

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  • 1/

    9.0Excellent

    I wish I could give more then 5 stars because this stay was excellent. The staff makes the hotel. Everyone is so kinda and always smiling, willing to help with ...United States 14/05/2021

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  • 1/

    10.0Excellent

    resort was great, food ok the travel (airport)) was notusa 13/05/2021

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  • 1/

    10.0Excellent

    We really enjoyed the location and the friendliness and helpfulness of all staff. It was a very nice and accommodating vacation. All the food and drinks were good, and the ...USA 12/05/2021

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  • 1/

    10.0Excellent

    We had a great stay at your beautiful resort to celebrate our 10-year wedding anniversary. We loved having the concierge in our Building 8, and the Covid testing was very ...United States 11/05/2021

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  • 1/

    9.0Excellent

    Excellent service. Beautiful resort and the staff is amazing. We keep coming back because of how friendly and accommodating the staff is. They are top notch.United States 09/05/2021

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  • 1/

    9.0Excellent

    Great stay! Staff was wonderful. COVID precautions were clear and well done.United States 07/05/2021

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  • 1/

    9.0Excellent

    We loved our stay at the Valentin Imperial. The staff was warm and welcoming. We had wonderful meals and service at every restaurant. We enjoyed the beach and the lazy ...United States 07/05/2021

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  • 1/

    10.0Excellent

    Everything was amazing!! The staff was incredible and so attentive to our needs. I will definitely return!!United States 06/05/2021

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  • 1/

    10.0Excellent

    We thoroughly enjoyed our stay! From reception to the ground staff, everyone was very pleasant to be around. We were treated with the utmost respect and as if we were ...United States 01/05/2021

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  • 1/

    9.0Excellent

    This was a beautiful resort. All of the staff was excellent. The cleaning staff for our room 1304 was so great. I loved the evening band Imperial Band. So much ...usa 28/04/2021

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  • 1/

    10.0Excellent

    Everything was amazing!!! Food was wonderful. The room and attention to detail was great. ALL of your staff were so warm and welcoming. The customer care was beyond anything I ...usa 28/04/2021

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  • 1/

    10.0Excellent

    Stayed 7 days for our 25th wedding anniversary. Loved our Imperial Suite....first time for that room type and privilege package. Loved being able to make dinner reservations and have lobster ...United States 26/04/2021

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  • 1/

    10.0Excellent

    Our stay was absolutely amazing! Perfect way to celebrate my lady's birthday and our anniversary. The staff was friendly and super helpful! Gema was wonderful and very attentive!USA 26/04/2021

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  • 1/

    10.0Excellent

    Excellent service from airport transfer at arrival to pick up for departure. Our room (12204) was dated but the view was amazing. As always the service was top notch. From ...USA 24/04/2021

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  • 1/

    10.0Excellent

    Beautiful resort. But what really makes the difference is the staff. Everyone I ran into was super nice, smart, knowledgeable, and worked really hard. There are a ton of beautiful ...United States 24/04/2021

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  • 1/

    8.0Excellent

    Wonderful vacation!! The staff could not be more accommodating and friendly. The grounds are beautiful and inviting and the dining was good. We had a one issues with service at ...United States 24/04/2021

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  • 1/

    8.0Excellent

    The Property is absolutely stunning, this is our second visit here. The Staff was very accommodating. The beach is really clean. They are incredibly COVID safe. I never felt uncomfortable.Untied States 24/04/2021

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  • 1/

    10.0Excellent

    This was our third trip back in less than 2 years and it is still our favorite getaway. Rosario, Dr Tricia, Francisco, Rosa, Pedro... ALL the staff, they’re like family. ...US 19/04/2021

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  • 1/

    9.0Excellent

    Shout out to some AMAZING people working in your resort! Angeles made us delicious flaming coffee's every night in Don Miguels. Mildre at Mar y Tierra had a sunny disposition ...USA 12/04/2021

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  • 1/

    10.0Excellent

    Amazing resort!United States 11/04/2021

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  • 1/

    10.0Excellent

    The service is always amazing. This was our fourth visit and we were recognized from our previous visits. One of the first faces to greet us was Jorge in Le ...United States 07/04/2021

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  • 1/

    10.0Excellent

    We had a great time at the Valentin. The staff was very friendly and the food was great. We will return.United States 03/04/2021

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  • 1/

    9.0Excellent

    We missed some of the small amenities from our last trip that have been suspended due to the pandemic.United States 02/04/2021

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  • 1/

    9.0Excellent

    Our housekeeping staff was exceptional in taking care of our room. I would also like to commend Leyder and Ivan from Tiera Mar for their exceptional serviceUnited States 01/04/2021

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  • 1/

    10.0Excellent

    The staff was incredible throughout our stay. They were always on top of everything we needed, often before we needed it. As someone with a gluten intolerance, the staff at ...from US 01/04/2021

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  • 1/

    10.0Excellent

    Absolutely Wonderful! Beautiful grounds, amazing staff, incredible service!USA 31/03/2021

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  • 1/

    9.0Excellent

    Great resort, will be backUSA 29/03/2021

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  • 1/

    10.0Excellent

    We just got home from our third trip to the Valentin Imperial and have already started planning next year's visit. We love this resort. The food and staff are excellent. ...United States 28/03/2021

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  • 1/

    10.0Excellent

    This was our fifth visit, and we agreed it was our best! We left a review on Trip Advisor as well. We loved the breakfast and lunch menu at Mar ...United States 28/03/2021

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  • 1/

    10.0Excellent

    This was our first time at your resort. Our friends had been there before and kept telling us how wonderful your resort was. They planned a return trip and convinced ...USA 28/03/2021

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  • 1/

    10.0Excellent

    Excelente servicio, el personal muy amable y atento a todo lo que necesitábamos, la comida deliciosa.Mexico 24/03/2021

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  • 1/

    9.0Excellent

    Good experience. Very well kept facilities and excellent staff.USA 23/03/2021

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  • 1/

    10.0Excellent

    This was our third time here, and everytime is amazing. The staff is super friendly and helpful. Rooms are spotless and huge. Food is great and you can't beat that ...United States 22/03/2021

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  • 1/

    10.0Excellent

    First time at this resort and first time in Mexico and it will not be our last. This resort exceeded our expectations. My fiancé and I stayed in the Emerald ...united states 22/03/2021

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  • 1/

    10.0Excellent

    This was our 3rd visit to Valentin. We hoped it was still the same, but was pleased that even what was good before, was even better and improved to perfection. ...USA 20/03/2021

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  • 1/

    9.0Excellent

    Absolutely loved our stay. Will definitely be returning in the future.USA 20/03/2021

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  • 1/

    10.0Excellent

    Grissell, Angela, and Amanda in Don Miguel's and Plaza are wonderful!!!!United States 16/03/2021

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  • 1/

    9.0Excellent

    The only down side of my trip was that I don't use a cell phone and you had to have one to scan for a menu. Before the virus each ...United States 10/03/2021

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  • 1/

    9.0Excellent

    We both highly recommend the Valentin Imperial. It was a week away from Covid; it actually felt like it used to feel before our world changed. It is one of ...United States 01/03/2021

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  • 1/

    9.0Excellent

    This is our first time after friends kept talking about this resort and for sure it wont be our last time. We will certainly come back. Everything in the resort ...USA 01/03/2021

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  • 1/

    8.0Excellent

    We loved all the food, great beach, friendly staff. The service got better each day, but it's probably due to COVID. The hotel grounds are beautiful, but we had to ...United States 27/02/2021

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  • 1/

    9.0Excellent

    We had a wonderful vacation. Thank you to your wonderful and friendly staff, working under difficult covid conditions. We are already planning our next visit.USA 27/02/2021

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  • 1/

    10.0Excellent

    Thank you for allowing us to escape the world, reconnect as a couple and enjoy your beautiful resort. Your facilities and staff are outstanding. Our first trip to Mexico in ...United States 24/02/2021

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  • 1/

    10.0Excellent

    Our concierge, Kate in building 4, was excellent. We ere so impressed with the food and staff! We will be back!United States 23/02/2021

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  • 1/

    10.0Excellent

    We can’t wait to return! Best vacation ever!United States 23/02/2021

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  • 1/

    10.0Excellent

    It was absolutely amazing!United States 21/02/2021

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  • 1/

    10.0Excellent

    Beautiful room, beautiful location, excellent food, wonderful staff.USA 12/02/2021

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  • 1/

    10.0Excellent

    Our visit was very enjoyable. The staff works so hard to make everything impeccable! From the accommodations, to the presentation of food and drinks, and we feel like family. This ...United States 11/02/2021

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  • 1/

    9.0Excellent

    Such an amazing trip! Fun, relaxing, beautiful!! Kept the Mexican feel with the surrounding scenery. Was very clean.United States 25/01/2021

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  • 1/

    10.0Excellent

    Our second trip and it was just as excellent as the first time. With COVID, we felt safe - issues. The staff was friendly and extremely helpful. We brought friends ...Canada 24/01/2021

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  • 1/

    10.0Excellent

    This was a great vacation! Our concierge, Wilberth, made this an unforgettable vacation.United States 24/01/2021

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  • 1/

    10.0Excellent

    All areas are spotless! Staff friendly, helpful, courteous and fun. Everything was perfect from the suite, the pools, the beach, the drinks, food and staff. Our concierge took care of ...USA 24/01/2021

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  • 1/

    10.0Excellent

    We absolutely loved every minute of our stay at the Valentine and can’t wait to stay there again!USA 17/01/2021

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  • 1/

    10.0Excellent

    Beautiful grounds, excellent food drinks and service. Golden swimup was perfect location and room!USA 13/01/2021

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  • 1/

    9.0Excellent

    Amazing stay! Our 3rd time and definitely not the last. You guys made us feel safe and comfortable. Drinks, food all amazing. Service was slightly slow with breakfast/dinner a few ...US 13/01/2021

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  • 1/

    9.0Excellent

    What a fantastic resort! This was our first time at Valentin, and we were impressed upon walking into the lobby. The food and service was spectacular. Well done, especially during ...United States 12/01/2021

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  • 1/

    10.0Excellent

    Staff and service were the best. Even with COVID happening it was relaxing.USA 30/12/2020

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  • 1/

    10.0Excellent

    We picked the best resort for our vacation. From the friendliness of the staff, fabulous food, cleanliness of the rooms and resort everything was 100% to our satisfaction.United States 26/12/2020

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  • 1/

    10.0Excellent

    Missing it before we even left...ready to go back.USA 23/12/2020

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  • 1/

    10.0Excellent

    This resort is absolutely beautiful! This was our first time here and immediately felt welcomed by everyone we interacted with. Huge shout outs to Lorenzo (GO Team) and Jesus (Le ...United States 20/12/2020

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  • 1/

    8.0Excellent

    Very nice stayUnited States 19/12/2020

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  • 1/

    10.0Excellent

    Loved it! Amazing room, food, beach, and service. Thanks especially to the beach guy Omar, and the fitness instructor, Zhanya, who my wife loved!USA 16/12/2020

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  • 1/

    10.0Excellent

    The best staff, the best location, the best food, the best resort! Muchissimas gracias!USA 13/12/2020

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  • 1/

    9.0Excellent

    The resort was well maintained, the service was excellent, and the food in the restaurants was very good. Everyone was very friendly and helpful. The only complaint was the pillows ...USA 13/12/2020

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  • 1/

    10.0Excellent

    I love that the resort is all inclusive. All I have to worry about is the tip. Thank you to the staff for making the experience memorable!United States 13/12/2020

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  • 1/

    10.0Excellent

    Everything was wonderful! The food, service and staff were the best! This was our first time but we will return.Usa 11/12/2020

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  • 1/

    10.0Excellent

    Terrific staff. Everyone is friendly, and says hola. You make us feel welcomed. Yoga on the beach at sunrise with Zyanya was an outstanding experience! Covid Protections were used by ...USA 11/12/2020

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  • 1/

    10.0Excellent

    Just returned from our 5th trip to the VIM. We were not disappointed. Even dealing with Covid and hurricane damage the staff was amazing. The food was great as usual. ...USA 09/12/2020

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  • 1/

    10.0Excellent

    Our friends were there in August and raved about Valentin Resort. They talked us into going back with them. I was very impressed! My wife and I had an awesome ...USA 07/12/2020

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  • 1/

    10.0Excellent

    The following staff went above and beyond to make our stay perfect: Rosario building 6 concierge, Omar and Juan at the Mar Y Terre, Rosa and Magdiela and Jesus from ...United States 06/12/2020

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  • 1/

    10.0Excellent

    My wife and I were so impressed by the service and training of the staff. Every wish we had was taken care of. In particular, Elsi in the Mar and ...USA 05/12/2020

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  • 1/

    10.0Excellent

    Just completed our 13th stay!!United States 04/12/2020

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  • 1/

    10.0Excellent

    We had a great time. The staff were all very friendly and helpful. This was our second time at the resort and plan to return again.United States 04/12/2020

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  • 1/

    10.0Excellent

    Amazing stay at this beautiful resortUsa 01/12/2020

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  • 1/

    10.0Excellent

    We have stayed at a lot of resorts and yours is so far our favorite! I can see why everyone we talked with was repeat customers.United States 01/12/2020

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  • 1/

    10.0Excellent

    I only gave “10” because that’s as high as it will go! This resort is absolutely far superior to anything else out there! The grounds! The rooms! The food! The ...United States 30/11/2020

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  • 1/

    10.0Excellent

    Our second trip back. We had another wonderful experience. Staff is wonderful. Especially appreciated the special treatment we received from the plaza bar tender U'lises.United States 30/11/2020

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  • 1/

    10.0Excellent

    The location in Building 2 was perfect. Close to the pool, ocean, dining and entertainment areas. the managers were all great. Lucas in the breakfast restaurant was a stand out ...USA 29/11/2020

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  • 1/

    10.0Excellent

    Best All-Inclusive I have ever stayed at!! 5 STAR all the wayUSA 23/11/2020

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  • 1/

    10.0Excellent

    This was our first trip to the resort. We came with other couples who told us how great it was. We came in with great expectations and it was even ...United States 22/11/2020

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  • 1/

    10.0Excellent

    We had a fantastic time and will definitely be back soon!USA 17/11/2020

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  • 1/

    10.0Excellent

    3rd time at the resort. We love Sonia Valenzuela and Michel at the pool bar. My wife does more of the activities and really likes Jesus Corona, Felix and Lorenzo. ...United States 16/11/2020

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  • 1/

    10.0Excellent

    It was a great stay. Great food, amazingly beautiful grounds. The staff was so sincere and friendly!USA 12/11/2020

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  • 1/

    10.0Excellent

    Wonderful time there!USA 05/11/2020

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  • 1/

    10.0Excellent

    Nuestra estancia en este hotel ha sido una experiencia inolvidable: la atencion de su personal, los servicios, todo. Sin embargo, nuestra mayor valoracion la damos a la comida, su calidad ...Nueva York, EU 23/10/2020

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  • 1/

    10.0Excellent

    wonderful timeunited states 22/10/2020

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  • 1/

    10.0Excellent

    Loved all of it!USA 21/10/2020

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  • 1/

    10.0Excellent

    Amazing resort with outstanding service as always. We are return guests and will be back again!USA 01/10/2020

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  • 1/

    10.0Excellent

    Excellent service as always. Friendly service from everyone who go out of their way to help you. Magdiel at pool was so good to us!United States 29/09/2020

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  • 1/

    10.0Excellent

    We had an amazing second stay! Can’t wait to visit again soon!USA 29/09/2020

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  • 1/

    10.0Excellent

    Todo excelente, la habitación, las instalaciones, la atención del personal, la comida. Pasamos una estancia maravillosa. Muchas gracias. Seguro vamos a volver prontoMexico 23/09/2020

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  • 1/

    10.0Excellent

    As a solo traveler, I found the level of service I received to be outstanding.United States 18/09/2020

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  • 1/

    10.0Excellent

    We had a wonderful time at the VIM. Wish y’all would serve Michalob Ultra. Otherwise perfect vacation.USA 18/09/2020

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  • 1/

    10.0Excellent

    We had a great time! The staff was very friendly, the food was fantastic, and the resort was beautiful.USA 16/09/2020

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  • 1/

    10.0Excellent

    Valentin is my wife's and I's favorite place to visit. We love the staff, the location, the food, the overall ambiance. This was our third visit, and it will not ...USA 14/09/2020

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  • 1/

    9.0Excellent

    vim es maravilloso y cuando piensas sel staff es cielo! erick de las maletas y transportacion jorge, elizabeth, carlos y omar de mar y tierra sonia y magdiel del bar ...eeuu y merida, mexico 13/09/2020

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  • 1/

    10.0Excellent

    Amazing stay as always!USA 10/09/2020

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  • 1/

    10.0Excellent

    This was year (3) for us, we love this resort and view it as our home away from home! The staff was incredible despite the hard times we are facing- ...United States 08/09/2020

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  • 1/

    10.0Excellent

    Although the Valentin had to make some changes due to Covid, our stay was great. The staff was amazing as always and I'm looking forward to coming back again. They ...U.S.A. 06/09/2020

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  • 1/

    10.0Excellent

    We had a great time. Sonia and Gorge were great.usa 26/08/2020

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  • 1/

    10.0Excellent

    This was our 4th visit in past 2 years but first since Covid scare. Everything was wonderful during our stay and as expected from information about what was being done ...USA 25/08/2020

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  • 1/

    10.0Excellent

    Our second visit. Had as wonderful a time as our first!USA 19/08/2020

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  • 1/

    10.0Excellent

    So wonderful! We live Jorge (waiter) and Rosario (concierge) but everyone was great!i cannot day enough about the staff.United States 11/08/2020

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  • 1/

    10.0Excellent

    Everything was excellent! We had a great time, felt safe in every aspect and truly enjoyed our time at this hotel for 5 days!! We hope to return soon!!United States 10/08/2020

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  • 1/

    10.0Excellent

    First time guest. Wonderful vacation. Staff was excellent! Food, Beach, Pools...super! Everyone was very friendly. Thank you we will be back someday.United States 10/08/2020

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  • 1/

    10.0Excellent

    Lorenzo Alex and Jesus made pool time great fun. Edgar made delicious drinks. Everyone worked very hard to keep us safe an allow us to have a fantastic stay! Your ...USA 10/08/2020

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  • 1/

    10.0Excellent

    This was our 1st trip to a resort in Mexico and I was extremely happy with the resort and all the staff. Absolutely loved Lorenzo, Alex and bartender Edgar.USA 10/08/2020

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  • 1/

    10.0Excellent

    Our first time there and it was absolutely amazing!!!United States 09/08/2020

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  • 1/

    10.0Excellent

    The only thing that was missing was the shows in the evening.USA 09/08/2020

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  • 1/

    9.0Excellent

    We thoroughly enjoyed ourselves and felt safe with the precautions taken.Usa 08/08/2020

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  • 1/

    9.0Excellent

    As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees: ...US 24/07/2020

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  • 1/

    10.0Excellent

    This was our first time to the resort and even with all the Covid restrictions, we had a fabulous time!! We even extended our stay 2 extra nights!USA 22/07/2020

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  • 1/

    10.0Excellent

    Everything exceeded our expectations. Look forward to returning!US 20/07/2020

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  • 1/

    10.0Excellent

    Wonderful stay! great staff and great food!USA 17/07/2020

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  • 1/

    10.0Excellent

    We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. ...USA 16/07/2020

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  • 1/

    9.0Excellent

    Amazing week. Everyone was on top of their game. Could not have asked for more. The only surprise was having vendors on the beach.USA 13/07/2020

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  • 1/

    10.0Excellent

    Everything was amazing!!USA 12/07/2020

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  • 1/

    10.0Excellent

    Always an amazing stay. Love everyone there ! And wait to go back!!! Thank you again. !Usa 02/04/2020

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  • 1/

    9.0Excellent

    Antonio who served us on the beach was awesome!!!Mexico 29/03/2020

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  • 1/

    10.0Excellent

    Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!! All our ...USA 27/03/2020

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  • 1/

    9.0Excellent

    This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were ...USA 25/03/2020

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  • 1/

    10.0Excellent

    Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach ...USA 23/03/2020

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  • 1/

    10.0Excellent

    This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our ...Usa 21/03/2020

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  • 1/

    10.0Excellent

    This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian ...Canada 21/03/2020

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  • 1/

    10.0Excellent

    This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything ...United States 17/03/2020

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  • 1/

    10.0Excellent

    This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought ...USA 01/03/2020

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  • 1/

    10.0Excellent

    This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We ...Canada 01/03/2020

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  • 1/

    9.0Excellent

    Group of 4 Absolutely wonderful Delicious food Incredible staff Housekeeping in room was inconsistent We will returnUSA 01/03/2020

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  • 1/

    10.0Excellent

    Amazing experience; wonderful, friendly staff; beautiful grounds; perfect vacationUnited States 28/02/2020

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  • 1/

    10.0Excellent

    The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next ...United States 25/02/2020

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  • 1/

    10.0Excellent

    This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of ...USA 22/02/2020

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  • 1/

    10.0Excellent

    Your staff is outstanding! We really enjoyed our stay, and plan to return.United States 19/02/2020

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  • 1/

    10.0Excellent

    Such an amazing staff ! Food is amazing as well this is our second time and will be back for sureUsa 12/02/2020

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  • 1/

    10.0Excellent

    Wonderful stay! Staff, location, and amenities were perfect.United States 10/02/2020

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  • 1/

    10.0Excellent

    Impeccable service, great food, and unbelievable scenery :)USA 10/02/2020

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  • 1/

    10.0Excellent

    The resort was beautiful! Very impressed by how clean everything was and how friendly all the staff was!United States 26/01/2020

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  • 1/

    10.0Excellent

    Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. ...Usa 14/01/2020

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  • 1/

    10.0Excellent

    Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a ...Us 05/01/2020

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  • 1/

    10.0Excellent

    Second time visiting this resort and again we were both very pleased. Will be visiting again soon!USA 02/01/2020

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  • 1/

    10.0Excellent

    Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a ...United states 31/12/2019

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  • 1/

    10.0Excellent

    The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis ...Canada 15/12/2019

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  • 1/

    10.0Excellent

    We had a wonderful stay.United States 09/12/2019

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  • 1/

    10.0Excellent

    This was our first stay with you, it was a wonderful relaxing stayUnited Kingdom 07/12/2019

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  • 1/

    9.0Excellent

    Would like to see more night time activities.United States 07/12/2019

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  • 1/

    10.0Excellent

    Wonderful stay. Thank you for an unforgettable stay!United States 02/12/2019

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  • 1/

    9.0Excellent

    We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the ...Canada 29/11/2019

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  • 1/

    10.0Excellent

    This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome ...USA 27/11/2019

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  • 1/

    9.0Excellent

    We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally ...uSA 20/11/2019

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  • 1/

    9.0Excellent

    We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.United States 20/11/2019

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  • 1/

    9.0Excellent

    We enjoyed the Valentin very much. Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages. Cons: Small gym and spaUSA 19/11/2019

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  • 1/

    9.0Excellent

    It was a dream come true. The pool side bar did close too early.United States 18/11/2019

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  • 1/

    9.0Excellent

    Perfect. Would like some restaurant changes as we have been 4 times and still the sameUSA 18/11/2019

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  • 1/

    9.0Excellent

    We especially liked the new carts for churros & crepes. I also appreciated the dress code for evenings.United States 17/11/2019

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  • 1/

    10.0Excellent

    This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the ...USA 14/11/2019

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  • 1/

    10.0Excellent

    We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.USA 13/11/2019

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  • 1/

    10.0Excellent

    Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. ...United States 06/11/2019

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  • 1/

    10.0Excellent

    LOVE, LOVE, LOVE this place. We WILL be back!United States 06/11/2019

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  • 1/

    10.0Excellent

    The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought ...USA 29/10/2019

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  • 1/

    10.0Excellent

    Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!USA 23/10/2019

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  • 1/

    10.0Excellent

    Everything was amazing. Dinners were exceptional and the service was even better. Only feedback I have is in regards to the room. It was very humid and did not smell ...United States 17/10/2019

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  • 1/

    9.0Excellent

    Great, clean, beautiful resort. The staff- amazing, friendly, hard working! The food is out of this world. Everything was perfect!USA 09/10/2019

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  • 1/

    10.0Excellent

    ExcellentUnited States 09/10/2019

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  • 1/

    10.0Excellent

    The staff was great. Special thanks to Anna and Chef Victor.United States 09/10/2019

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  • 1/

    10.0Excellent

    Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying ...usa 08/10/2019

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  • 1/

    8.0Excellent

    Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot onIreland 08/10/2019

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  • 1/

    10.0Excellent

    Excellent all aroundUSA 05/10/2019

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  • 1/

    10.0Excellent

    The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit ...United States 02/10/2019

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  • 1/

    10.0Excellent

    Everything was wonderfulUnited States 02/10/2019

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  • 1/

    10.0Excellent

    Has a great time loved everything!!United States 30/09/2019

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  • 1/

    10.0Excellent

    We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates ...United States 30/09/2019

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  • 1/

    10.0Excellent

    Perfecto!United States 30/09/2019

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  • 1/

    9.0Excellent

    We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on ...United States 19/09/2019

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  • 1/

    10.0Excellent

    OustAnding place with great serviceUSA 17/09/2019

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  • 1/

    10.0Excellent

    Excellent stay, all employees went above and beyondUnited States 12/09/2019

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  • 1/

    10.0Excellent

    loved itUnited States 09/09/2019

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  • 1/

    10.0Excellent

    My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our ...United States 09/09/2019

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  • 1/

    9.0Excellent

    the service was great . people are very polite.usa 08/09/2019

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  • 1/

    10.0Excellent

    Another fabulous stay at the Valentin. Resort, staff, food and service are all first class.United Kingdom 08/09/2019

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  • 1/

    10.0Excellent

    Amazing!!United States 08/09/2019

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  • 1/

    9.0Excellent

    Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends ...USA 07/09/2019

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  • 1/

    10.0Excellent

    This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), ...United States 05/09/2019

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  • 1/

    9.0Excellent

    Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.USA 04/09/2019

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  • 1/

    9.0Excellent

    This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here. Can't wait to schedule our next ...United States of America 29/08/2019

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  • 1/

    10.0Excellent

    We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon ...USA 26/07/2019

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  • 1/

    10.0Excellent

    We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so ...uSA 01/07/2019

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  • 1/

    10.0Excellent

    This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the ...Canada 24/06/2019

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  • 1/

    10.0Excellent

    My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating ...United States 04/06/2019

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  • 1/

    10.0Excellent

    My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I ...usa 13/05/2019

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  • 1/

    10.0Excellent

    1st time at this resort and all I can say is WOW! The entire staff was very friendly and right on top of everything! Concierge was very helpful Ivan, Jared, ...USA 11/05/2019

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  • 1/

    10.0Excellent

    We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. ...United States 23/04/2019

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  • 1/

    10.0Excellent

    My second visit to VIM and certainly not my last. This place is exquisiteUSA 23/04/2019

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  • 1/

    9.0Excellent

    We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is ...usa 23/03/2019

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  • 1/

    10.0Excellent

    This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for ...United States 15/02/2019

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  • 1/

    10.0Excellent

    We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous ...United States 14/02/2019

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  • 1/

    10.0Excellent

    My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, ...Usa 11/02/2019

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  • 1/

    10.0Excellent

    My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came ...United States 21/01/2019

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  • 1/

    10.0Excellent

    Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, ...usa 18/01/2019

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  • 1/

    10.0Excellent

    This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to ...United States 20/12/2018

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  • 1/

    10.0Excellent

    The experience was good was well attended, staff was good, breakfast just need a bit more flavorUnited States 14/10/2018

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  • 1/

    9.0Excellent

    It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and ...United States 11/10/2018

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  • 1/

    10.0Excellent

    This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything ...USA 08/10/2018

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  • 1/

    10.0Excellent

    Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!USA 01/10/2018

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  • 1/

    10.0Excellent

    Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!USA 30/09/2018

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  • 1/

    10.0Excellent

    The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. ...usa 26/09/2018

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  • 1/

    10.0Excellent

    My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both ...USA 24/09/2018

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  • 1/

    10.0Excellent

    Absolutely love the location. Beach access was amazing and the grounds stunning.Usa 24/09/2018

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  • 1/

    6.0Very Good

    The place was beautiful. The couples massage was delightful and relaxing. The food was delicious and service was promptUnited States 13/09/2018

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  • 1/

    10.0Excellent

    Best resort we have ever stayed at!United States 13/09/2018

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  • 1/

    10.0Excellent

    Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating ...USA 12/09/2018

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  • 1/

    10.0Excellent

    Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)USA 12/09/2018

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  • 1/

    10.0Excellent

    Amazing stay, great staff, food and poolUnited Kingdom 10/09/2018

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  • 1/

    10.0Excellent

    Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only ...United States 10/09/2018

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  • 1/

    9.0Excellent

    Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as ...United States 08/09/2018

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  • 1/

    10.0Excellent

    Oh my God we had a wonderful time would have loved to stay another week Will be back as soon as possibleunited states 30/08/2018

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  • 1/

    10.0Excellent

    This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.United States 27/08/2018

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  • 1/

    10.0Excellent

    Everything was wonderful - we love it at Valentin !!!!United States 26/08/2018

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  • 1/

    10.0Excellent

    Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as ...United States 22/08/2018

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  • 1/

    10.0Excellent

    Loved it! Great food, activities, and service!USA 20/08/2018

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  • 1/

    9.0Excellent

    Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.Chile 19/08/2018

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  • 1/

    10.0Excellent

    Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is ...USA 15/08/2018

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  • 1/

    9.0Excellent

    :)Argentina 15/08/2018

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  • 1/

    10.0Excellent

    I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is ...America 31/07/2018

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  • 1/

    10.0Excellent

    Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been onUnited States 30/07/2018

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  • 1/

    9.0Excellent

    We very much enjoyed our stay! Thank you.Mexico 23/07/2018

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  • 1/

    10.0Excellent

    We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, ...United States 15/07/2018

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  • 1/

    10.0Excellent

    Beautiful resort, very clean, incrediable food. Awesome staff and service!U.S.A. 15/07/2018

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  • 1/

    9.0Excellent

    We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, ...Canada 09/07/2018

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  • 1/

    10.0Excellent

    Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!Colombia 09/07/2018

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  • 1/

    10.0Excellent

    This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!USA 09/07/2018

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  • 1/

    8.0Excellent

    We really enjoyed VIRM!USA 07/07/2018

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  • 1/

    9.0Excellent

    This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall ...usa 06/07/2018

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  • 1/

    9.0Excellent

    Go team was greatUnited States 03/07/2018

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  • 1/

    10.0Excellent

    We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach ...United States 28/06/2018

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  • 1/

    9.0Excellent

    We really enjoyed our stay at the Valentin Imperial! Most of the staff were very friendly and helpful, and a very few less. Our favorite staff people were: - Juan ...United States 17/06/2018

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  • 1/

    9.0Excellent

    Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. ...United States 16/06/2018

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  • 1/

    9.0Excellent

    Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.United States 13/06/2018

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  • 1/

    10.0Excellent

    amazing experienceUSA 13/06/2018

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  • 1/

    10.0Excellent

    It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been ...usa 23/05/2018

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  • 1/

    10.0Excellent

    excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.mexico 15/05/2018

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  • 1/

    10.0Excellent

    This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to ...United States 12/05/2018

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  • 1/

    10.0Excellent

    We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special! Eric and Kathy Shermanusa 08/05/2018

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    10.0Excellent

    We very much enjoyed our stay !USA 08/05/2018

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  • 1/

    10.0Excellent

    excellent resortUSA 07/05/2018

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  • 1/

    8.0Excellent

    ThanksUSA 06/05/2018

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  • 1/

    10.0Excellent

    Delia and CraigUS 05/05/2018

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  • 1/

    8.0Excellent

    My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. ...United States 29/04/2018

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  • 1/

    8.0Excellent

    This was our third stay and we will be back again!Canada 24/04/2018

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  • 1/

    9.0Excellent

    This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be backCanada 23/04/2018

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    10.0Excellent

    Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ...USA 22/04/2018

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  • 1/

    10.0Excellent

    Pasamos nuestro vacaciones de maravilla.Estados Unidos 18/04/2018

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  • 1/

    10.0Excellent

    The waiter Alejandro for breakfast and lunch at beach restaurant did a superb job. Alma sushi cook was also greatUnited States 18/04/2018

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  • 1/

    9.0Excellent

    First ClassUSA 11/04/2018

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  • 1/

    10.0Excellent

    We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was ...USA 11/04/2018

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  • 1/

    10.0Excellent

    Great resort with amazing food and serviceUnited States 09/04/2018

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  • 1/

    10.0Excellent

    Great stay. Check in was not as smooth as in the past.United States 09/04/2018

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  • 1/

    10.0Excellent

    Amazing.Wales.uk 07/04/2018

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  • 1/

    10.0Excellent

    Awesome stay. We will definitely be back!USA 06/04/2018

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  • 1/

    10.0Excellent

    Estamos muy contentos de haber elegido su Hotel, su personal siempre atento a cada requerimiento, más que recomendado, felicitaciones!Chile 05/04/2018

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  • 1/

    10.0Excellent

    Awesome as always!United States 31/03/2018

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  • 1/

    10.0Excellent

    This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for ...United States 29/03/2018

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    10.0Excellent

    We loved everything about this placeUSA 27/03/2018

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  • 1/

    9.0Excellent

    The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.USA 25/03/2018

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  • 1/

    10.0Excellent

    amazing...just amazing. great service and staff has great respect for our needs. just amazing and we travel a lot. a real 5* hôtel without any dought we will be back. ...canada 23/03/2018

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  • 1/

    10.0Excellent

    One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love ...U.s.a. 18/03/2018

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    10.0Excellent

    My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed ...USA 13/03/2018

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    10.0Excellent

    My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was ...United States 12/03/2018

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    9.0Excellent

    We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will ...United States 20/02/2018

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    9.0Excellent

    Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!USA 20/02/2018

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  • 1/

    8.0Excellent

    Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, ...United States 19/02/2018

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    9.0Excellent

    Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.united states 18/02/2018

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  • 1/

    9.0Excellent

    My wife and myself. This was our 4th trip to VIM.United States 15/02/2018

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  • 1/

    10.0Excellent

    Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward ...USA 13/02/2018

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  • 1/

    10.0Excellent

    We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit. Thank you!USA 13/02/2018

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  • 1/

    9.0Excellent

    Beautiful property. Excellent staff. Excellent food.United States 12/02/2018

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  • 1/

    9.0Excellent

    We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the ...USA 10/02/2018

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  • 1/

    9.0Excellent

    We were very satisfied with all aspects of our stay.USA 09/02/2018

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  • 1/

    10.0Excellent

    Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.United States 06/02/2018

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  • 1/

    9.0Excellent

    This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful.. The staff at the pool was outstanding and enjoyed them so much. A big ...Canada 06/02/2018

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    2.0Bad

    The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort ...United States 05/02/2018

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    10.0Excellent

    Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food ...Canada 04/02/2018

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  • 1/

    10.0Excellent

    This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We ...Canada 01/02/2018

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  • 1/

    10.0Excellent

    Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come backScotland 29/01/2018

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  • 1/

    10.0Excellent

    Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!USA 22/01/2018

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  • 1/

    10.0Excellent

    Fantastic resort! All of the staff was amazing!United States 22/01/2018

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  • 1/

    10.0Excellent

    Very nice vacation! We enjoyed everything. No complaints.USA 19/01/2018

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  • 1/

    10.0Excellent

    Everything was amazingUnited States 16/01/2018

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  • 1/

    10.0Excellent

    The property is beautiful. The service was excellent. The food was very very good.USA 14/01/2018

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  • 1/

    10.0Excellent

    The grounds are beautiful. The staff is friendly and wonderful. The food is great. Privilege package is great. The beach is amazing. It is our favorite vacation spot.usa 13/01/2018

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  • 1/

    10.0Excellent

    The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.USA 10/01/2018

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  • 1/

    9.0Excellent

    Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a ...United States 09/01/2018

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  • 1/

    9.0Excellent

    Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.USA 08/01/2018

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  • 1/

    8.0Excellent

    PresiosoItalia 07/01/2018

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  • 1/

    10.0Excellent

    We had another amazing stay at VIM! We felt like family and were able to truly relax.United States 07/01/2018

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  • 1/

    9.0Excellent

    Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him ...USA 04/01/2018

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  • 1/

    10.0Excellent

    We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.USA 31/12/2017

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    10.0Excellent

    Amazing experience.US 29/12/2017

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    10.0Excellent

    Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!USA 25/12/2017

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  • 1/

    9.0Excellent

    Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!france 22/12/2017

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  • 1/

    10.0Excellent

    Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme. Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par ...Canada 20/12/2017

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    9.0Excellent

    C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels! Un merci spécial à Mélina (Le Marché), Angel ...Canada 12/12/2017

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  • 1/

    9.0Excellent

    Had an amazing time and certainly look forward to coming back someday!USA 04/12/2017

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  • 1/

    10.0Excellent

    We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch ...United States 03/12/2017

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  • 1/

    10.0Excellent

    We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never ...Usa 18/11/2017

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  • 1/

    8.0Excellent

    Wonderful stay for my husbands 40th birthday!USA 11/11/2017

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  • 1/

    10.0Excellent

    We had a graet stay in Valentine Maya. Francisco at the beach was very kind during our visit.netherlands 02/11/2017

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  • 1/

    10.0Excellent

    Lovely stay.USA 31/10/2017

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  • 1/

    9.0Excellent

    We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many ...canada 21/10/2017

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    9.0Excellent

    This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was ...Usa 15/10/2017

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  • 1/

    9.0Excellent

    The stay overall was great, (details sent to customercare@valentinmaya.com)Russia 09/10/2017

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  • 1/

    10.0Excellent

    En general la estancia fue muy agradable y el personal con una excelente actitud de servicio. FelicidadesMEXICO 28/09/2017

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  • 1/

    9.0Excellent

    The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not ...canada 21/09/2017

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  • 1/

    10.0Excellent

    My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that ...usa 20/09/2017

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  • 1/

    9.0Excellent

    Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que ...España 14/09/2017

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  • 1/

    10.0Excellent

    this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana ...USA 31/08/2017

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  • 1/

    9.0Excellent

    Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny! Special mention to Francisco, Gilberto, Ramon, Armando and ...Canada 22/08/2017

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  • 1/

    9.0Excellent

    la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos ...España 13/08/2017

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  • 1/

    10.0Excellent

    I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the ...United States 10/08/2017

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  • 1/

    10.0Excellent

    My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch ...United States 02/08/2017

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  • 1/

    9.0Excellent

    We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, ...United Kingdom 20/07/2017

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  • 1/

    9.0Excellent

    My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first ...Australia 20/07/2017

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  • 1/

    9.0Excellent

    The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down ...United Kingdom 20/07/2017

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  • 1/

    10.0Excellent

    Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta ...España 20/07/2017

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  • 1/

    9.0Excellent

    La infraestructura del hotel está buenisima y la atención del personal es la mejor. Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel. Una atmosfera ideal para ...España 20/07/2017

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  • 1/

    9.0Excellent

    We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The ...USA 20/07/2017

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