Valentin Imperial Riviera Maya ’s Reviews

This was our second stay. The service is amazing and the grounds impeccable! We had a fabulous time and look forward to a future visit!

United States25/11/2021

Excellent, as we have previously experienced and expected this time. We definitely hope to be back!

USA25/11/2021

The staff are very friendly and work hard to make your stay enjoyable My concierge Diego did an excellent job. Layder who is a server was excellent as well as Rosia. Others that stood out was Miquel at the coffee shop, our maid in building 4, the privilege cabana butler’s, as well as many others did a great job of making our stay memorable

United States24/11/2021

Amazing resort! The food and staff are incredible. We will be back!

United States23/11/2021

Our third visit to Valentin Imperial Maya. It was an outstanding visit again! It met our expectations again.

Canada23/11/2021

We had a group of 6 and this was our 2nd time at the resort - we love coming because of the amazing staff, immaculate grounds and beautiful atmosphere!

USA22/11/2021

Fabulous atmosphere, beautiful ground, friendly and attentive staff

USA22/11/2021

Very nice look forward to returning

USA18/11/2021

My son had his wedding at Valentine and it was just exceptional.

United States16/11/2021

Great service, food, and booze.

United States15/11/2021

We really enjoyed our first time there. The food was excellent, the service was wonderful and everyone was very helpful and friendly. Even though the weather was rainy we still had a fun vacation. Thank you

USA15/11/2021

Very enjoyable stay. Seven days. Thank you

USA15/11/2021

The resort was excellent. It was exactly the trip and atmosphere we need. Good people, great employees, amenities, and services. We look forward to staying with you again in the future.

USA15/11/2021

Wonderful facility and staff was friendly.

United States14/11/2021

This was our fifth time there and we love it so much. The amenities and staff are all the best!

United States12/11/2021

We had a great stay.

United States11/11/2021

We were there to celebrate one of my friend's birthday. We had a great time! The food was great. The staff were very pleasant and professional for entire stay. Would come back again!

United States09/11/2021

A wonderful place to come for a short or long vacation.

USA08/11/2021

This was our 2nd time to visit. It was us and 2 other couple. We had and great time. Things are starting to open up again, so we got to enjoy the shows. The pool was awesome each day. The beach was much better this time, but the seaweed was out of season this time. Everyone is just so happy and they say hello each time you pass someone, people staying and staff alike.

United States08/11/2021

It was amazing

Cancun Mexico07/11/2021

Thank you for a excellent time, we will certainly be back

usa06/11/2021

We were very pleased with everyone. The staff are exceptional! We will definitely be back. The bacon tested a little bad this time, but all other food was delicious.

USA06/11/2021

Our fourth visit to the Valentin, and again it did not disappoint. The staff, grounds, facilities, and food really are amazing. We have never been to another all-inclusive resort that is comparable. We cannot wait to come back.

United States06/11/2021

Great Hotel to stay at. Staff was always nice and the services were great. We will be coming back in the future.

United States04/11/2021

Was my 18th trip. I love my home away from home

USA04/11/2021

This was our fifth time here and it was amazing as always.

United States03/11/2021

Amazing!!!! We loved everything about this resort. The only thing is that we wish it was a little closer to Playa Del Carmen or Cancun for quick access to shopping! Other than that, it was PERFECT!

United States03/11/2021

Exceptional friendly staff, and great food made our stay wonderful.

USA03/11/2021

The staff at the Valentin clearly provide excellent customer service! There are plenty of activities for those who want to participate, plenty of opportunities for fitness. Lots of quiet space. It’s an overall great place to vacation. The landscape is meticulously manicured.

United States03/11/2021

All the staff was so amazing, but Sonia is truly the best!

United States03/11/2021

What a wonderful relaxing trip. Everyone went out of their way to make sure we had everything we needed. Sonia at the pool bar is a real treasure, such a hard worker. Thank you for a great stay!

United States01/11/2021

Lovely place

United States31/10/2021

Excellent resort! Food was fantastic, the drinks were wonderful and the staff was very friendly and helpful. Will be back!

usa30/10/2021

Very impressived with the level of service and food was amazing! Thank you for making our stay amazing!! Only change I would like to see is to serve/allow food on the beach, but please don’t change anything else. Will be back soon!!

United States30/10/2021

Your staff, met and in most situations exceeded my expectations Thank you

United States30/10/2021

Friendly staff, delicious food, nice amenities

United States28/10/2021

Staff is so helpful and friendly. We love the resort!

United States28/10/2021

This was my second time at the Valentin and my girlfriend's first experience. I was pleasantly surprised with the new additions since my last stay such as the food trucks by the pool, the churro truck, and some new entertainment experiences. My girlfriend could not have been more impressed with the beauty of the resort, quality of the food, and most importantly the charismatic and respectful staff. We enjoyed the all inclusive experience and hope to be back soon!

United States28/10/2021

We had a wonderful stay at Valentin! The suite was amazing - super clean and very well appointed! We spent every day at the lovely pool relaxing and enjoying the sunshine. We could not have asked for more!

USA28/10/2021

Everything was wonderful. I would not change anything about the trip.

United States27/10/2021

Amazing vacation

United States27/10/2021

Absolutely perfect! The staff was amazing, the food was excellent, and the resort was beautiful.

USA26/10/2021

It was our 6th visit over the last 2 years. Traveled with elderly parents. wonderful time. Don Miguels is superb--Grisselle and Wilberth are our favorites!!!

United States26/10/2021

Amazing as always!

United States26/10/2021

We love VIM and all her staff members!

United States25/10/2021

We love VIM!,

Usa25/10/2021

Excellent resort! we had an amazing time and hoping to be back

United States24/10/2021

We had the most amazing stay!!! Everyone was so nice and accommodating!! Thank you so much for such an amazing trip!! We would love to come back!

Mexico24/10/2021

We hAd an amazing time and will recommend to others.

US23/10/2021

The staff is great always making sure we have everything! And the hotel and grounds are clean and well maintained!

United States22/10/2021

I would say our only hick-up was the ability of getting coffee... we are not big drinkers however do enjoy coffee. I imagine its not a frequent request from other guests... therefore we were able to order coffee from room service. We had an amazing stay! We got engaged during our trip and will most likely be returning for our honeymoon!

United States21/10/2021

This was our second visit. We went with a group of 8 family and friends, and had a wonderful time. Only request is we'd love to have a seating option at dinner to accommodate 8 people together (had to split into two groups of four).

United States21/10/2021

We loved our stay at VIM! Can't wait to come back.

United States20/10/2021

Overall the Hotel and staff were exceptional! Service and hospitality was A+! My only suggestion would be to have more choices for beer options available to guests. (ex: Stella Artois, Corona, Miller Light, Etc.) My wife and i celebrated our 5yr. Anniversary with y'all and it was magnificient! We felt at home, Thank you!

United States20/10/2021

We loved our stay, this was our third time and have a 4th booked for next year. Looking forward to receiving an email about your loyalty program. Never change, Valentin!! Xoxo Kerri and Frank

Usa19/10/2021

Everything was so beautiful! We can’t wait to come back!

United States19/10/2021

We had an amazing time!!

United States18/10/2021

This was a fabulous vacation. The resort was beautiful, clean and the staff helpful and friendly. Can't wait to come back!

United States18/10/2021

Had a great time, this was are second time going and it was just as nice as the 1st time. Just miss the shows, hope they get to come back once covid is over

United States18/10/2021

Excellent, as always

United States17/10/2021

The stay was amazing. The staff was wonderful, the facilities beautiful. The only downside was it’s distance from town.

United States17/10/2021

Fantastic!

USA17/10/2021

resort was beautiful and clean. i felt very safe there in respect to covid. i would have liked to see choices for nightlife entertainment

United States16/10/2021

This was our first time here and we could not have been happier with the experience!

United States16/10/2021

Wonderful trip!

United States15/10/2021

Everything was amazing!!

Mexico15/10/2021

Everything was perfect! We had a wonderful time.

USA and CANADA15/10/2021

Our time at the resort was amazing. Everyone was so friendly and did all they could to make our stay wonderful.

United States14/10/2021

We love the VIM! This was our 8th visit!

USA14/10/2021

We loved everything! No complaints!

USA13/10/2021

Love this place

United States12/10/2021

Miguel at the bar behind building 7 Mitchell from the BellStand Raphael (Rafael?) from the Building 7 concierge) Honestly, everyone was amazing!

United States of America12/10/2021

There wasn’t a single staff member that wasn’t prompt and genuinely happy to serve guests.

USA12/10/2021

Our fourth visit

US10/10/2021

Everything about our stay was fantastic. The service was exceptional and the food was phenomenal. This was our second stay at VIM and would definitely stay here again if we're in the area.

United States10/10/2021

Our stay was so nice and relaxing.

USA10/10/2021

Amazing wouldn't change a thing.

Usa09/10/2021

We had an excellent time! The staff was so nice and willing to help us with anything we needed. From the check in process to the shuttle drivers to the housekeeping staff. Top notch all the way around. Sonya made our days fantastic in the pool! She is the best. Thank you to everyone who made our honeymoon a wonderful memory that we will cherish for the rest of our lives!

US09/10/2021

Everything was wonderful! Will definitely be coming back! Jesus and Alex were the best. Johnny at the swim up bar was amazing!

USA09/10/2021

our vacation was the best ever. Everything was excellent

United States07/10/2021

We had an excellent time with our friends. Especially great service from Jorge in Mar y Tierra for breakfast and Isaac in the L’Alsace for dinner.

United States06/10/2021

We really enjoyed our stay here. The staff was all very friendly and knowledgeable. We especially loved the entertainment staff that provided us with a fun time all day at the pool! We will definitely be returning!

United States05/10/2021

Friendly staff. Great food. Room was very nice. Would definitely come back again.

United States04/10/2021

We loved our stay at Valentin Imperial. The restaurants were great, the food was excellent. The staff was always so friendly and always willing to assist. The hotel itself and the grounds are beautiful. We travel to Mexico for several years and now we have found a new home!!

United States03/10/2021

This was our 3rd visit and it was amazing.

USAt03/10/2021

Our second time staying at the resort - again very satisfied. Thanks to all for great service, food, and entertainment!

USA03/10/2021

I hope this pandemic is over soon, I missed some of the great reasons we choose VIM over other resorts.

USA01/10/2021

Valentin Imperial is a fantastic and beautiful resort. I have a few friends that rave about how wonderful this place is for vacation. They were correct. Valentin Imperial exceeded all of our expectations!

United States29/09/2021

Another great trip to paradise!! Staff is amazing. Didn’t have one bad meal. Room was great!

USA27/09/2021

Staff was extremely friendly and helpful. We felt very comfortable there in terms of COVID19. Our only comment would be that food for room service and at the restaurant was slower than expected. However all good was great (we especially loved the Hibachi and LOlivo restaurant.

USA27/09/2021

Perfect all

Usa26/09/2021

Great stay, great pool and great staff all around.

United States26/09/2021

Good evening! We had a group of 13 people come and go from September 12th through September 24th. We have been big fans of Valentin for years, and many who came on this trip have been there multiple times, and we had a few new-comers as well. As always, the service and quality of our stay was second to none. We experienced some challenges, but all staff were eager to help address and rectify. Thank you as always, Valentin! Also, a big, BIG thanks to our swim-up attendant, Miguel. He is a one-of-a-kind person. He is kind, generous with his time, and very hard working. He made our afternoons at our swim-up the most delightful. We will remember him and the due care he provided to us!

USA24/09/2021

By far the nicest I've ever stayed at.

USA24/09/2021

This was our 2nd time at the resort. Although we had a pleasant stay, the experience was different from the first stay, which was much more enjoyable, but this was pre-Covid and we understand that Covid has brought about uncontrollable changes. We do plan to visit again!

United States24/09/2021

Loved the property and the service. We will come back.\ Food was excellent. Pools and Beach as well

USA24/09/2021

Massage was incredible. Friendly staff. Beautiful and clean property. Excellent value!

USA24/09/2021

Wonderful as always. Still confused on the points program. Looking forward to my next visit.

United States21/09/2021

This was are 2nd and it was great.

United States19/09/2021

We came to valentin for our honeymoon each and every staff member helped make it a beautiful memorable experience we can't wait to come back

United States of America15/09/2021

We had an amazing stay at the VIM for our honeymoon! The property was gorgeous, the facilities were great, the service was outstanding, and the food/drinks were delicious. We definitely plan on coming again - and telling our friends/family!

United States13/09/2021

Good food. Great services. Limited activities.

United States12/09/2021

We love the VIM!! This is our second time and we will definitely be coming back. The service is extraordinary! Everyone is so polite and accommodating. We love the food and ocean. We spend a lot of time at the lazy river. They have amazing excursions too.

United States11/09/2021

This was my second visit to this resort and it's still excellente! I would visit again in the future. It's such a beautiful place with excellent pools and facilities. The staff are all highly professional and deserve praise (and higher pay). They must put in a TON of work to keep the resort as beautiful and running as smoothly as it does.

United States10/09/2021

We loved our stay! The grounds are beautiful, staff is great and the food is great!

USA10/09/2021

Came for my 25th birthday and had a fantastic time. Food , atmosphere, bars all amazing. Staff were exceptional !

USA07/09/2021

Thanks for all your hard work on covid protocols and to keep up safe. Excellent change of pace from a modern hotel. Exceptional staff

USA05/09/2021

Wonderful service! Everyone was very kind. Very clean and the food was amazing!

USA04/09/2021

Amazing experience, everyone is so nice and works hard. I would recommend this place to anyone looking for a vacation.

United States01/09/2021

Great accommodations and great staff. Highly recommend.

US01/09/2021

Really enjoyed our stay! The staff was so friendly and accommodating. The pool drinks, food and entertainment were awesome. Some sit down restaurant menus were slightly confusing. With our room being on the 3rd floor, it was hard to keep cool.

United States01/09/2021

We had an amazing vacation here! The food is great, with low to no wait times to be seated. The resort is kept immaculately clean, and has an abundance of wildlife throughout the resort. The staff is what makes this resort stand out. From the front desk to the grounds keeping staff, everyone is genuinely friendly and helpful. This is the resort we will book when in Riviera Maya! J. Scott

United States01/09/2021

Everything was fantastic! From the customer service to the food and drinks. We greatly enjoyed our time there and look forward to coming back.

USA29/08/2021

Great stay and staff is wonderful and very attentive

United States29/08/2021

All of the staff worked really hard to make our stay wonderful. Two in particular were Thalia, our waitress at the Golden pool, and William, the sushi chef.

USA27/08/2021

This was our first visit to VIM and it did not disappoint. IT was fabulous. The resort is absolutely BEAUTIFUL! The staff was great! VERY accommodating and went out of their way to make sure we were happy. . Miguel at the pool was FANTASTIC! We can't wait to book our next stay! We will be back again!

United States24/08/2021

The resort was lovely. I really enjoyed the very friendly and helpful staff. There were plenty of amenities and restaurant options. We didn't leave the whole stay and never got bored.

USA23/08/2021

VIM is our destination of choice for a beach vacation! We've been going there for years because of the beautiful setting, courteous staff, delicious foods and drinks! While Covid has limited and changed some of the activities, especially at night, Valentin has done its best to provide what they can. We were there for hurricane Grace and they did an awesome job taking care of everyone and getting everything cleaned up and reopened ASAP! Any problems that have arisen were taken care of very quickly and nothing was ignored. We truly enjoy relaxing at Valentin, our home away from home!!

United States23/08/2021

Absolutely Wonderful! Our second trip there and will come back again and again.

United States22/08/2021

Everything was absolutely fantastic. The hotel and room was very clean every day. Staff was so welcoming and never made you feel like you were asking too much. It was such a great stay we can’t wait to come back.

United States21/08/2021

Hurricane or not our stay was still perfect. Kudos to the staff for making our stay enjoyable and we look forward to returning in the future.

United States21/08/2021

Loved our trip!!!

United States21/08/2021

Nice stay

United States21/08/2021

Absolutely Wonderful place!! Will definitely be back!!

United States19/08/2021

Excellent staff; everything was taken care of for us

Mexico19/08/2021

What an incredible experience at the Valentin Imperial! This was the most beautiful resort we have ever stayed at. The food was great, the service was excellent and we will definitely be coming back! 10/10!

United States15/08/2021

Had a wonderful week and can’t wait to return again soon!

USA15/08/2021

Something to offer for everyone. We came for a romantic trip for our 10 year anniversary and we were blown away by the quality of VIM. We will never stay at any other resort in Mexico again.

United States15/08/2021

Amazing service and everything

USA14/08/2021

We had a wonderful time. The resort is beautiful,and the staff VERY friendly. The food is delicious.

United States13/08/2021

Loved our stay, will absolutely return. Thanks!

USA13/08/2021

Fantastic resort. Fun and peaceful. Will definitely be back

United States13/08/2021

Very nice stay over all

United States13/08/2021

We had a wonderful stay! The staff was always so friendly and accommodating. The food was delicious, the entertainment was fun, and the amenities were great.

USA10/08/2021

Everything was beautiful and so relaxing. We will definitely be back.

United States09/08/2021

GREAT VACATION

usa08/08/2021

Valentin is one of the most well-run all inclusive resorts. We felt very pampered and we appreciate all that you did to make our stay so very wonderful.

United States05/08/2021

Beautiful and so much fun

United States03/08/2021

This was our first stay, we were so impressed! The staff works so hard, 24/7! We can't wait to go back!

United States02/08/2021

This was our favorite vacation! The service, employees and location made it memorable. Thank you!!

United States01/08/2021

Wonderful stay! Staff was excellent and service was superb.

United States01/08/2021

We absolutely had a great time at the Valentin Imperial Riviera Maya Hotel. The staff was so nice and helpful and we enjoyed the overall property. Our room was great and we didn't have a bad meal during our stay. We will be back and I would definitely recommend this property.

United States30/07/2021

The property is beautiful and spacious with lots of green spaces. The restaurant food was delicious and the wait staff was very nice and accommodating. Danial and Orlando at the beach side restaurant were both outstanding! Jesus at the Mexican restaurant was very personable and did an excellent job too! Janai and Cecelia gave us the best message we’ve ever had! We had a couple message and it was amazing., One problem was the internet. In some areas of our room it wouldn’t even work so we had to sit on our balcony. Even then it was slow. We were in building 7. I also wasn’t happy that I paid the same amount as the other years we’ve been and there was no nighttime shows and the bands only played until 10:30. We were very disappointed about that. The gym was closed too. We’ve been here 4 times and want to come back but I hope the entertainment comes back.

USA29/07/2021

Great property; good covid measures; would have been nice to have had some outdoor entertainment options after 11pm but maybe a government regulation forced the early shutdown

United States29/07/2021

The resort is beautiful. The staff is wonderful. The Bali beds need to be monitored more because people were there with too many people on each bed.

United States29/07/2021

Everyone was so nice and accommodating. We had a great time!

US29/07/2021

I am so sad today because when I woke up, I was not at the beautiful Valentin Imperial. We had the most wonderful time and were constantly surprised with the helpful, friendly, and gracious staff, the AMAZING food, the beautiful scenery and the many things to do. Even the guests get a 5-star review. Everyone was so friendly (because they were so happy!) and it was impossible to be sad on the resort. We rarely repeat vacations, but we will repeat this one many times! Thank you so much for the memories!

United States29/07/2021

While in the midst of a pandemic, the Valentin Imperial went above and beyond during our 5 day stay. The restaurants, experiences, beach, and pools were all amazing, clean, and fun. I cannot recommend this all inclusive stay enough.

United States25/07/2021

Amazing staff, food, accommodations

United States25/07/2021

We had such a great time! Everyone was very accommodating and hospitable however there seems to always be one or two that stand out that make your trip extra special. This year JORGE at La Hasienda was always happy to see us, had a smile on his face, stopped by our table and asked about our trip and what our plans for the day were, he really made our mornings special. Jorge and his co workers took excellent care of me and my family and we now consider him family. We look forward to seeing him again. The pool gang are so fun (all of them) however BRIAN and LORENZO really connected with my family. We enjoyed everything they led and only hope make it back to see them again. You have a great staff as everyone is so beautiful, friendly, kind and helpful. Your place is so special - stay cool till next time.

Mexico17/07/2021

The service, as always, was the best i receive when i travel. the Valentin has the best staff.

United States15/07/2021

This was the second time my wife and I stayed at this resort. It is absolutely incredible, phenomenally maintained, fantastic layout, and best in class customer service.

United States14/07/2021

I would like to see a bigger gift shop for more hand made items such as clothing, affordable jewelry or pottery. I would like to see tipping guidelines on your website for people to look over before they go. Over all we had a great time. The food was wonderful.

United States13/07/2021

Friendliest employees! We especially loved Miguel, Antonio, Daniel, and Robert. Plus all of the waiters at Mar y Tierra.

USA12/07/2021

A perfect vacation. From the food to the staff to the activities we had a wonderful 8 days. My only complaint is with some of the other guests. Loud, rude to the staff or disrespectful of the Mexican culture. Dress code for men was not enforced, so maybe it be softened a little?

United States12/07/2021

A great place and wonderful staff. Love Rosario and Fabiloa!!

United States11/07/2021

This was the best resort we have ever stayed at in our lives. The room service, room cleaners, pool and beach waiters were all amazing. On our last night, July 7, Irving at the Hacienda restaurant provided the best service we have ever had a restaurant. Please give our praise to Irving. Thank you for a wonderful Honeymoon.

United States10/07/2021

Wonderful location & staff! Pool is amazing!

USA09/07/2021

Absolutely amazing. Like living in a fantasy.

United States08/07/2021

This was our first time staying at with Valentin and couldn’t be happier. We went to St Lucia for our honeymoon and regret not spending that time at Valentin instead. It was a closer flight and cheaper while being a prettier resort with better amenities. We will be back soon!

USA08/07/2021

We absolutely loved the resort. It was perfect for our honeymoon and the entire staff was incredible. We couldn’t have asked for anything better.

United States07/07/2021

We had an amazing stay at the resort! The staff was amazingly attentive. We did truly feel sorry for the staff that had to wear face masks and shield outside in the heat. We feel that this is an unnecessary precaution. We were truly saddened by the state of the beaches in front of the resort.

USA07/07/2021

I have never enjoyed a vacation more, the staff were incredible at this resort and made our entire stay a pleasure. The food was outstanding, the beach was beautiful even with the seaweed currently present and the excursions were above and beyond. I cannot wait to come back and bring my family.

United States07/07/2021

Great visit once again to VIM. The staff is the heart and soul of VIM. They go beyond what is expected. We enjoy walking the gorgeous grounds and soaking in the peace and serenity of VIM.

United States07/07/2021

Wonderful staff including Xandrea from the TRX classes and Aljandero the concerige

United States30/06/2021

It was a wonderful experience for the while family. The entire staff works very hard to make sure that you can just relax and enjoy the beautiful amenities.

USA27/06/2021

I want to thank all the staff that made my stay wonderful Mario from Mexican Restaurant was so nice cheerful, Gonzalo from the sports Bart was helpful and always making our favorite drinks. Many others thank you

USA26/06/2021

We had an amazing time!!!! 8 of us!!!

United States23/06/2021

Me and my cousin - girls trip

United States21/06/2021

The resort was stunning!!! Staff were all so nice. Loved our time there!

USA20/06/2021

This was our first stay here and we absolutely loved it. The staff was all wonderful, especially the GO Team, and we loved all of the food we had. We will definitely be back!

United States17/06/2021

Fabulous!!!

USA10/06/2021

One of the most amazing vacations of my life!! Will definitely return!

USA07/06/2021

Overall a great trip

USA07/06/2021

The cleanest most organized hotel I have ever stayed at!!

United States07/06/2021

Lovely stay

USA06/06/2021

First time at the Valentin, it was wonderful! The food, location, the pools and the beach were great, but it is your staff that makes it wonderful. Daniel at the main pool, he was in charge of the Bali Beds, was exceptional!

USA06/06/2021

We had another amazing stay! Huge shout out to Diego in the sports bar who gave us amazing service and conversation!

USA06/06/2021

The staff was so welcoming and friendly. Food was excellent. All the facilities and activities were super fun!

United States06/06/2021

First ever all-inclusive and WOW!

Usa05/06/2021

Loved this place. we have always stayed at Iberostar but this is definately our new favorite. We enjoyed our stay so much.

United States03/06/2021

Great Resort !!!

United States02/06/2021

We had an amazing time!! Everything was awesome!!

United States02/06/2021

Staff was beyond nice and extremely helpful

USA02/06/2021

Excellent stay

Usa31/05/2021

The resort was amazing. The grounds are well kept and beautiful. You get to see a wide range of birds and animals that live there as well. Lots of different food choices. We wish we were able to try them all. We where really impressed with how the food tasted. They had lots of activities to try but unfortunately we didn't get to try any. The location is good if you are not planning on going anywhere. Its about 40 minutes from the airport and we had to drive about an hour to get to any of the excursions we had planned. The time of year we went we where also unable to go into the ocean due to the wind. Not sure if its like that every where or not. The pool area is great. Pool is big enough for everyone and had plenty of chairs in and out of the shade. We would come back again! The whole staff was helpful and nice.

United States28/05/2021

The facility was fantastic, but what really made the difference is the staff. They made us feel like family. Best service I have ever experienced.

United States27/05/2021

Beautiful resort with a great staff. Enjoyed everything tremendously and are planning to make it a yearly event.

USA27/05/2021

This was our first time here and we absolutely loved it!!! Beautiful scenery and very friendly and informative staff!!!

USA25/05/2021

Here are a few of the wonderful Valentin family who made our stay special: Jared (beach) Osmar (Italian) Yan (piano Don Miguel) Yolanda Grisselle, Lisbeth, Abagail in Don Miguel

US25/05/2021

We were at Valentin from May 17th 2021 to May 22nd 2021. We stayed in building 7 this time, building 6 last time as this was our second visit. We LOVE THIS RESORT! The grounds are beautiful, the food is amazing, the rooms are nice and clean, but I want to talk about what is REALLY important! The AMAZING STAFF! The staff is so friendly, happy, fun, and willing to help in any way! First our concierge Alexa (Alexandria), she was only there 10 days, but knew our names and was super helpful! Teresa at Mar and Tierra was an amazing server, she had drinks before you ordered them because she remembered from the day before! Watch out for Poncho and Sammy the Coatis as they will try to steal your food! The entertainment crew at the big pool was awesome, their energy was non stop! Then you would see them down at the plaza at night working something else. Jeremy from Cuba was adorable! And last but not least the person we spent most of our time with...Hector at the swim up bar! Hector is the best

USA24/05/2021

Had Wonderful Vacation stay. Very Very Impressed that ALL Staff Workers were so very Friendly and Polite. Your Hotel must do an excellent job at Training ALL your worker to be so so Friendly!!. Our Conserierge Alejandro exceptionally helpful and understanding.

USA23/05/2021

This place is awesome! All of the staff is so hardworking and committed. I wish they wouldn't have to wear masks with the heat.

United States21/05/2021

Resort was absolutely amazing and elegant. Food was outstanding! Beach life/ocean life wasn’t that great.

USA18/05/2021

We had a wonderful stay and would definitely recommend the resort.

US17/05/2021

Great place! Been there as a couple and now with a group! Accommodating for all!

United States17/05/2021

This was 6th time at the Valentin even with the COVID changes we still had a wonderful time. The staff as always very kind and helpful. Can’t wait for our next visit

USA17/05/2021

LOVED every single moment! Staff was amazing and so was the food. The grounds are beautiful!

United States16/05/2021

Everything was amazing. Can’t wait to come back

Usa14/05/2021

I wish I could give more then 5 stars because this stay was excellent. The staff makes the hotel. Everyone is so kinda and always smiling, willing to help with anything.

United States14/05/2021

resort was great, food ok the travel (airport)) was not

usa13/05/2021

We really enjoyed the location and the friendliness and helpfulness of all staff. It was a very nice and accommodating vacation. All the food and drinks were good, and the entire resort was beautiful.

USA12/05/2021

We had a great stay at your beautiful resort to celebrate our 10-year wedding anniversary. We loved having the concierge in our Building 8, and the Covid testing was very easy and convenient. Thanks for the relaxing weekend!

United States11/05/2021

Excellent service. Beautiful resort and the staff is amazing. We keep coming back because of how friendly and accommodating the staff is. They are top notch.

United States09/05/2021

Great stay! Staff was wonderful. COVID precautions were clear and well done.

United States07/05/2021

We loved our stay at the Valentin Imperial. The staff was warm and welcoming. We had wonderful meals and service at every restaurant. We enjoyed the beach and the lazy river pool and could always find a palapa in the shade.

United States07/05/2021

Everything was amazing!! The staff was incredible and so attentive to our needs. I will definitely return!!

United States06/05/2021

We thoroughly enjoyed our stay! From reception to the ground staff, everyone was very pleasant to be around. We were treated with the utmost respect and as if we were the only guests at the resort. We will defiantly be coming back!

United States01/05/2021

This was a beautiful resort. All of the staff was excellent. The cleaning staff for our room 1304 was so great. I loved the evening band Imperial Band. So much energy and fun. They were great musicians.

usa28/04/2021

Everything was amazing!!! Food was wonderful. The room and attention to detail was great. ALL of your staff were so warm and welcoming. The customer care was beyond anything I have experienced!! One bad thing...the bed was waaaaay to soft. The one thing I will complain about.

usa28/04/2021

Stayed 7 days for our 25th wedding anniversary. Loved our Imperial Suite....first time for that room type and privilege package. Loved being able to make dinner reservations and have lobster every night. Rosario was amazing as our concierge...she handled all the little details for us. Antonio was also amazing in arrangements before we arrived...He was always prompt in responding to my emails. We loved seeing Elsi for breakfast each morning at Mar y Tierra...just love her. All of the staff is always so friendly and eager to help...can't say enough about them. Thanks also to Ezekiel, Noemi, Sandra and Laura in the Spa, Sachi, Alejandro, Maricela at O'Livio..also the manager at O'Livio..sorry can't remember all the names. Can't wait to visit again...SOON !

United States26/04/2021

Our stay was absolutely amazing! Perfect way to celebrate my lady's birthday and our anniversary. The staff was friendly and super helpful! Gema was wonderful and very attentive!

USA26/04/2021

Excellent service from airport transfer at arrival to pick up for departure. Our room (12204) was dated but the view was amazing. As always the service was top notch. From beach waiters (Miguel and Yesenia) to restaurant servers (Osmar and Barbara) and the servers at Mar y Tierra. Thank you for your hospitality. We will be back

USA24/04/2021

Beautiful resort. But what really makes the difference is the staff. Everyone I ran into was super nice, smart, knowledgeable, and worked really hard. There are a ton of beautiful resorts out there but none of them have the staff that you do. They are honestly the major reason I’ve gone three times and plan to come back many more.

United States24/04/2021

Wonderful vacation!! The staff could not be more accommodating and friendly. The grounds are beautiful and inviting and the dining was good. We had a one issues with service at breakfast but all in all good. I do wish there were more options for snack type foods for lunch. This was our second time and we will be back.

United States24/04/2021

The Property is absolutely stunning, this is our second visit here. The Staff was very accommodating. The beach is really clean. They are incredibly COVID safe. I never felt uncomfortable.

Untied States24/04/2021

This was our third trip back in less than 2 years and it is still our favorite getaway. Rosario, Dr Tricia, Francisco, Rosa, Pedro... ALL the staff, they’re like family. We love every second of our visits and wish we could stay longer each time. We can’t wait to get back home.

US19/04/2021

Shout out to some AMAZING people working in your resort! Angeles made us delicious flaming coffee's every night in Don Miguels. Mildre at Mar y Tierra had a sunny disposition and was so sweet and kind! Ivan was so happy, energetic, friendly and responsive! Took such great care of us! Naomi at Mar y Tierra brought me a birthday cake at lunch and the staff sang happy birthday to me without my husband or I even asking for this! Everyone there makes us feel so special and welcomed. We love this resort! Third time here and we are already planning our next trip

USA12/04/2021

Amazing resort!

United States11/04/2021

The service is always amazing. This was our fourth visit and we were recognized from our previous visits. One of the first faces to greet us was Jorge in Le Marche and we made sure to visit him every day at lunch. At the Boreda swim up bar, Erick and Michel was excellent! Virginia was a familiar face in the lobby and she also took great care of us on the nights she was at Don Miguel. Also at Don Miguel, Angeles took excellent care of us and remembered my order from night to night. Alejandro at the Italian restaurant made sure we were well cared for and that we felt like family. Finally Chef William at Ginger made the best sushi that I have ever had and he even had fun with my husband who does not eat sushi

United States07/04/2021

We had a great time at the Valentin. The staff was very friendly and the food was great. We will return.

United States03/04/2021

We missed some of the small amenities from our last trip that have been suspended due to the pandemic.

United States02/04/2021

Our housekeeping staff was exceptional in taking care of our room. I would also like to commend Leyder and Ivan from Tiera Mar for their exceptional service

United States01/04/2021

The staff was incredible throughout our stay. They were always on top of everything we needed, often before we needed it. As someone with a gluten intolerance, the staff at all restaurants went above and beyond to make me feel like it was never a problem. I was brought out desserts that were not on the menu when there were no gluten free options. Everyone said hello, treated us as if we were the most important people in the world and were so kind. Lorenzo, Jesus and Alex for entertainment were so much fun; Michel, Joel, Yessenia were fabulous with drinks. Angel was great both times we visited with his service. I only wish I remembered the names of everyone who stood out.

from US01/04/2021

Absolutely Wonderful! Beautiful grounds, amazing staff, incredible service!

USA31/03/2021

Great resort, will be back

USA29/03/2021

We just got home from our third trip to the Valentin Imperial and have already started planning next year's visit. We love this resort. The food and staff are excellent. We love their rooms, the pools, the bars and the beach.

United States28/03/2021

This was our fifth visit, and we agreed it was our best! We left a review on Trip Advisor as well. We loved the breakfast and lunch menu at Mar and Tierra. The service was wonderful. We loved Mildre and Leyder!

United States28/03/2021

This was our first time at your resort. Our friends had been there before and kept telling us how wonderful your resort was. They planned a return trip and convinced us to come with them. We experienced a first class resort. Our experience from the day we arrived at the airport till the day we left was truely wonderful. We will be returning. Bravo Valentin!!

USA28/03/2021

Excelente servicio, el personal muy amable y atento a todo lo que necesitábamos, la comida deliciosa.

Mexico24/03/2021

Good experience. Very well kept facilities and excellent staff.

USA23/03/2021

This was our third time here, and everytime is amazing. The staff is super friendly and helpful. Rooms are spotless and huge. Food is great and you can't beat that ocean view with no other resorts around.

United States22/03/2021

First time at this resort and first time in Mexico and it will not be our last. This resort exceeded our expectations. My fiancé and I stayed in the Emerald suite and it truly felt like paradise. The staff goes above and beyond to make your stay perfect. Cannot wait to visit again!

united states22/03/2021

This was our 3rd visit to Valentin. We hoped it was still the same, but was pleased that even what was good before, was even better and improved to perfection. Wonderful !!!

USA20/03/2021

Absolutely loved our stay. Will definitely be returning in the future.

USA20/03/2021

Grissell, Angela, and Amanda in Don Miguel's and Plaza are wonderful!!!!

United States16/03/2021

The only down side of my trip was that I don't use a cell phone and you had to have one to scan for a menu. Before the virus each restaurant had a menu outside to review. They took that down.. I don't understand. Not everyone likes carrying or owns a cell phone.

United States10/03/2021

We both highly recommend the Valentin Imperial. It was a week away from Covid; it actually felt like it used to feel before our world changed. It is one of the most relaxing vacations we have had in awhile. There is something for everyone at the Valentin. The main pool has planned activities, and the lazy river pool and beach are more quiet. The staff is very friendly, attentive and professional. The grounds are lush and beautiful, and we were well taken care of. Anyone concerned about going, shouldn't worry because the Valentin was meticulous when it came to Covid precautions! We are already thinking about when we can come back! Loved IT!

United States01/03/2021

This is our first time after friends kept talking about this resort and for sure it wont be our last time. We will certainly come back. Everything in the resort is wonderful from staffs to service. The cleanness is another level and we definitely appreciate all the Covid precaution/test etc. The only small complaint is our room was right next to the cleaning storage and things can get very loud in the morning. Next time when we come back I would certainly ask for further away room.

USA01/03/2021

We loved all the food, great beach, friendly staff. The service got better each day, but it's probably due to COVID. The hotel grounds are beautiful, but we had to do a lot of walking because everything is so spread out, but it was still beautiful. Imperial band was great, DJ Jerry was awesome and friendly. Entertainment team was fun and friendly (all of them). Best waiters were Jose/Mar y Tierra, Jesus and Isaac. Thalia/waitress was great at the plaza. Massages were great, even the one by the pool by Damian.

United States27/02/2021

We had a wonderful vacation. Thank you to your wonderful and friendly staff, working under difficult covid conditions. We are already planning our next visit.

USA27/02/2021

Thank you for allowing us to escape the world, reconnect as a couple and enjoy your beautiful resort. Your facilities and staff are outstanding. Our first trip to Mexico in a long time and it was well worth it. We will definitely return soon. I have to say that the staff far exceeded their duties and were so happy to help with anything we needed. Your staff made our trip extra special and they need to be commended on their friendly and courteous actions. We really needed this trip and it was everything we hoped for and allowed us to rejuvenate to return to our busy lives. Many blessing to you all. Thank you again.

United States24/02/2021

Our concierge, Kate in building 4, was excellent. We ere so impressed with the food and staff! We will be back!

United States23/02/2021

We can’t wait to return! Best vacation ever!

United States23/02/2021

It was absolutely amazing!

United States21/02/2021

Beautiful room, beautiful location, excellent food, wonderful staff.

USA12/02/2021

Our visit was very enjoyable. The staff works so hard to make everything impeccable! From the accommodations, to the presentation of food and drinks, and we feel like family. This was our 3rd visit, and we will be returning February 2022. We LOVE this resort ♥️

United States11/02/2021

Such an amazing trip! Fun, relaxing, beautiful!! Kept the Mexican feel with the surrounding scenery. Was very clean.

United States25/01/2021

Our second trip and it was just as excellent as the first time. With COVID, we felt safe - issues. The staff was friendly and extremely helpful. We brought friends this time and they were equally impressed. The food was like eating in a 5 star restaurant every night. We most definitely will be back.

Canada24/01/2021

This was a great vacation! Our concierge, Wilberth, made this an unforgettable vacation.

United States24/01/2021

All areas are spotless! Staff friendly, helpful, courteous and fun. Everything was perfect from the suite, the pools, the beach, the drinks, food and staff. Our concierge took care of everything for us! He was in building 11 and his name was Wilburth. He far exceeded all our expectations making our stay a dream vacation.

USA24/01/2021

We absolutely loved every minute of our stay at the Valentine and can’t wait to stay there again!

USA17/01/2021

Beautiful grounds, excellent food drinks and service. Golden swimup was perfect location and room!

USA13/01/2021

Amazing stay! Our 3rd time and definitely not the last. You guys made us feel safe and comfortable. Drinks, food all amazing. Service was slightly slow with breakfast/dinner a few times but that is totally understandable as you haven’t as many staff due to limits on capacity. The VIM is and will always be perfect to us!!!

US13/01/2021

What a fantastic resort! This was our first time at Valentin, and we were impressed upon walking into the lobby. The food and service was spectacular. Well done, especially during COVID.

United States12/01/2021

Staff and service were the best. Even with COVID happening it was relaxing.

USA30/12/2020

We picked the best resort for our vacation. From the friendliness of the staff, fabulous food, cleanliness of the rooms and resort everything was 100% to our satisfaction.

United States26/12/2020

Missing it before we even left...ready to go back.

USA23/12/2020

This resort is absolutely beautiful! This was our first time here and immediately felt welcomed by everyone we interacted with. Huge shout outs to Lorenzo (GO Team) and Jesus (Le Marche wait staff), everyone was incredibly friendly and attentive, these two went the extra mile for us and we greatly appreciated it. The amenities and facilities were all very impressive as well.

United States20/12/2020

Very nice stay

United States19/12/2020

Loved it! Amazing room, food, beach, and service. Thanks especially to the beach guy Omar, and the fitness instructor, Zhanya, who my wife loved!

USA16/12/2020

The best staff, the best location, the best food, the best resort! Muchissimas gracias!

USA13/12/2020

The resort was well maintained, the service was excellent, and the food in the restaurants was very good. Everyone was very friendly and helpful. The only complaint was the pillows on the bed were extremely hard.

USA13/12/2020

I love that the resort is all inclusive. All I have to worry about is the tip. Thank you to the staff for making the experience memorable!

United States13/12/2020

Everything was wonderful! The food, service and staff were the best! This was our first time but we will return.

Usa11/12/2020

Terrific staff. Everyone is friendly, and says hola. You make us feel welcomed. Yoga on the beach at sunrise with Zyanya was an outstanding experience! Covid Protections were used by the staff at all times. The grounds were very well taken care of. Food is outstanding.

USA11/12/2020

Just returned from our 5th trip to the VIM. We were not disappointed. Even dealing with Covid and hurricane damage the staff was amazing. The food was great as usual. We will return.

USA09/12/2020

Our friends were there in August and raved about Valentin Resort. They talked us into going back with them. I was very impressed! My wife and I had an awesome time!

USA07/12/2020

The following staff went above and beyond to make our stay perfect: Rosario building 6 concierge, Omar and Juan at the Mar Y Terre, Rosa and Magdiela and Jesus from the Go team kept us engaged in all your activities and even taught us a little Spanish.

United States06/12/2020

My wife and I were so impressed by the service and training of the staff. Every wish we had was taken care of. In particular, Elsi in the Mar and Tierra restaurant, Xochiti at the pool and our concierges Gema and Rosario made huge differences in our stay.

USA05/12/2020

Just completed our 13th stay!!

United States04/12/2020

We had a great time. The staff were all very friendly and helpful. This was our second time at the resort and plan to return again.

United States04/12/2020

Amazing stay at this beautiful resort

Usa01/12/2020

We have stayed at a lot of resorts and yours is so far our favorite! I can see why everyone we talked with was repeat customers.

United States01/12/2020

I only gave “10” because that’s as high as it will go! This resort is absolutely far superior to anything else out there! The grounds! The rooms! The food! The drinks! The pools! Most of all, the amazing staff. They are so kind, warm and sincere. Nobody passes by without an “hola”. Truly a magical paradise.

United States30/11/2020

Our second trip back. We had another wonderful experience. Staff is wonderful. Especially appreciated the special treatment we received from the plaza bar tender U'lises.

United States30/11/2020

The location in Building 2 was perfect. Close to the pool, ocean, dining and entertainment areas. the managers were all great. Lucas in the breakfast restaurant was a stand out server.

USA29/11/2020

Best All-Inclusive I have ever stayed at!! 5 STAR all the way

USA23/11/2020

This was our first trip to the resort. We came with other couples who told us how great it was. We came in with great expectations and it was even better than advertised. I've never met a staff so friendly and completely on top of everything. What a wonderful trip! Only recommendation I would have would be to have speakers around, I will call it the "party pool" And to have a day or 2 where the guests can request the music.

United States22/11/2020

We had a fantastic time and will definitely be back soon!

USA17/11/2020

3rd time at the resort. We love Sonia Valenzuela and Michel at the pool bar. My wife does more of the activities and really likes Jesus Corona, Felix and Lorenzo. The service that we always receive is what keeps us coming back. Everyone is great.

United States16/11/2020

It was a great stay. Great food, amazingly beautiful grounds. The staff was so sincere and friendly!

USA12/11/2020

Wonderful time there!

USA05/11/2020

Nuestra estancia en este hotel ha sido una experiencia inolvidable: la atencion de su personal, los servicios, todo. Sin embargo, nuestra mayor valoracion la damos a la comida, su calidad y presentacion; el nivel de los restaurantes es muy alto.

Nueva York, EU23/10/2020

wonderful time

united states22/10/2020

Loved all of it!

USA21/10/2020

Amazing resort with outstanding service as always. We are return guests and will be back again!

USA01/10/2020

Excellent service as always. Friendly service from everyone who go out of their way to help you. Magdiel at pool was so good to us!

United States29/09/2020

We had an amazing second stay! Can’t wait to visit again soon!

USA29/09/2020

Todo excelente, la habitación, las instalaciones, la atención del personal, la comida. Pasamos una estancia maravillosa. Muchas gracias. Seguro vamos a volver pronto

Mexico23/09/2020

As a solo traveler, I found the level of service I received to be outstanding.

United States18/09/2020

We had a wonderful time at the VIM. Wish y’all would serve Michalob Ultra. Otherwise perfect vacation.

USA18/09/2020

We had a great time! The staff was very friendly, the food was fantastic, and the resort was beautiful.

USA16/09/2020

Valentin is my wife's and I's favorite place to visit. We love the staff, the location, the food, the overall ambiance. This was our third visit, and it will not be the last! Thank you for such an amazing trip during these hard times that we are all facing! We traveled with five other couples, only one of which has been to Valentin. All had the same experience.

USA14/09/2020

vim es maravilloso y cuando piensas sel staff es cielo! erick de las maletas y transportacion jorge, elizabeth, carlos y omar de mar y tierra sonia y magdiel del bar alberca merecen reconociemiento por ser empleados sobresalientes!

eeuu y merida, mexico13/09/2020

Amazing stay as always!

USA10/09/2020

This was year (3) for us, we love this resort and view it as our home away from home! The staff was incredible despite the hard times we are facing- were kind, and worked hard to make sure our stay was safe and enjoyable! Magiel our cabana server on the beach for the majority of our stay was phenomenal personal touch, and made our stay fun we wanted to make sure you were aware of his exceptional service and personal nature. Thank you for everything it was everything we hoped for and look forward to seeing you next year - maybe sooner! Till next time Jeff Pittman

United States08/09/2020

Although the Valentin had to make some changes due to Covid, our stay was great. The staff was amazing as always and I'm looking forward to coming back again. They do a tremendous job of making everyone feel special.

U.S.A.06/09/2020

We had a great time. Sonia and Gorge were great.

usa26/08/2020

This was our 4th visit in past 2 years but first since Covid scare. Everything was wonderful during our stay and as expected from information about what was being done during Covid. We di miss swim up pool bars, entertainment was very very poor, and the breakfast and lunch at Mar y Tierea very disappointing. Lorenzo from Go Team, Xochi at beach Bali beds, Thalia serving around pool and Alphonso at Heaven Bar and Diego at Martini Bar made our stay truly special though. Also a BIG thank you to Isabel who went above and beyond in making up for a bad transfer upon arriving from the airport to the VIM.

USA25/08/2020

Our second visit. Had as wonderful a time as our first!

USA19/08/2020

So wonderful! We live Jorge (waiter) and Rosario (concierge) but everyone was great!i cannot day enough about the staff.

United States11/08/2020

Everything was excellent! We had a great time, felt safe in every aspect and truly enjoyed our time at this hotel for 5 days!! We hope to return soon!!

United States10/08/2020

First time guest. Wonderful vacation. Staff was excellent! Food, Beach, Pools...super! Everyone was very friendly. Thank you we will be back someday.

United States10/08/2020

Lorenzo Alex and Jesus made pool time great fun. Edgar made delicious drinks. Everyone worked very hard to keep us safe an allow us to have a fantastic stay! Your staff goes above and beyond .

USA10/08/2020

This was our 1st trip to a resort in Mexico and I was extremely happy with the resort and all the staff. Absolutely loved Lorenzo, Alex and bartender Edgar.

USA10/08/2020

Our first time there and it was absolutely amazing!!!

United States09/08/2020

The only thing that was missing was the shows in the evening.

USA09/08/2020

We thoroughly enjoyed ourselves and felt safe with the precautions taken.

Usa08/08/2020

As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees: Noemi - seating at M&T breakfast Omar - waitstaff M&T Teresa - M&T Irvin - privilege lounge Teresa - M&T Miguel - privilege bed service (WOW!) Joel - golden pool service Osmar - la Olivo & la Hacienda Alberto & Yuri - massage Rosario - privilege concierge But this one....Jorge....an amazing employee who really stood out for us. He was so attentive with pool service every day. He was so positive and upbeat. We looked forward to seeing him each day and hope he is there when we return. We love you all. Take care and stay safe.

US24/07/2020

This was our first time to the resort and even with all the Covid restrictions, we had a fabulous time!! We even extended our stay 2 extra nights!

USA22/07/2020

Everything exceeded our expectations. Look forward to returning!

US20/07/2020

Wonderful stay! great staff and great food!

USA17/07/2020

We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. We will be back again because this resort feels like home!

USA16/07/2020

Amazing week. Everyone was on top of their game. Could not have asked for more. The only surprise was having vendors on the beach.

USA13/07/2020

Everything was amazing!!

USA12/07/2020

Always an amazing stay. Love everyone there ! And wait to go back!!! Thank you again. !

Usa02/04/2020

Antonio who served us on the beach was awesome!!!

Mexico29/03/2020

Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!! All our expectations were exceeded and we will be back soon. Huge thank you to management who moved our transportation twice for us, as we tried to extend our stay 9 days but were only able to do 3 more. You were all so warm and accommodating. A home away from home.

USA27/03/2020

This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were here. The restaurants were all amazing. Everything is within walking distance.

USA25/03/2020

Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach is amazing.

USA23/03/2020

This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our family. When we arrived at the resort, we knew this place was something special. It was truly paradise! We had the best vacation ever. The staff and service we received exceeded our expectations. They made us feel at home and relaxed. We always felt extremely safe and cared for. Everything was pristine! The grounds were gorgeous and perfectly kept. We loved the jungle-like beauty accompanied with tropical music as we walked throughout the grounds. The rooms were welcoming, the beds so comfortable. The food fabulous. Such beautiful architecture. And did I mention the beach? It was so majestic! I can’t say enough positives about this place, and I am not usually this generous with my reviews, but Valentin Imperial deserves the praise. Hoping very much to return. May God bless all who made our vacation so special!

Usa21/03/2020

This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian restaurants. The food was delicious with beautiful buffets in the morning and lunchtime. The grounds are kept spotless and we indeed felt very spoiled. There was nothing that would have made it any nicer for us. Thank you!!

Canada21/03/2020

This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything is just absolutely amazing!

United States17/03/2020

This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought it was way better than it was. WRONG! It was even more amazing than we remembered. Would highly recommend staying here. We will be back.

USA01/03/2020

This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We have never been somewhere where we’ve met so many return guests and now we know why. We will be back!

Canada01/03/2020

Group of 4 Absolutely wonderful Delicious food Incredible staff Housekeeping in room was inconsistent We will return

USA01/03/2020

Amazing experience; wonderful, friendly staff; beautiful grounds; perfect vacation

United States28/02/2020

The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next visit.

United States25/02/2020

This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of this resort care very deeply about making their guests feel special, and nearly every staff member--from dining to ground crew to transportation--also appear to be happy with their employment.

USA22/02/2020

Your staff is outstanding! We really enjoyed our stay, and plan to return.

United States19/02/2020

Such an amazing staff ! Food is amazing as well this is our second time and will be back for sure

Usa12/02/2020

Wonderful stay! Staff, location, and amenities were perfect.

United States10/02/2020

Impeccable service, great food, and unbelievable scenery :)

USA10/02/2020

The resort was beautiful! Very impressed by how clean everything was and how friendly all the staff was!

United States26/01/2020

Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. Enjoyed the games with the staff. Played volleyball and basketball in the pool each day with Ernesto, Memo, Rodolfo, and Daniel. Was truly a blast. Even rode the bull for a few seconds. Room was always cleaned and stocked with whatever we need Was truly a memorable stay for me and my family

Usa14/01/2020

Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a lot could be learned from the Valentin Staff. My wife has been to many resorts in the greater and surrounding Cancun area, and the Valentin by far was the best she ever stayed at. The food, the atmosphere, the energy, the shows, the grounds, the pool, the beach,...I could go on, but you get the picture. A couple of notes for first-timers, take and use the schedule you get every night so that you don't miss out on anything. All the shows were soooo wonderful, but if I had to say - "don't miss these", The magic show, Fire show, the Aqua show, and the Excellence show. As for the food, unbelievable! If you are a foodie, you will enjoy it. of note, the Corner restaurant chef's tasting and wine pairing menu was superb and worth the expense. Another tip would be to take your resort map with you as well - its a big place.

Us05/01/2020

Second time visiting this resort and again we were both very pleased. Will be visiting again soon!

USA02/01/2020

Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a world class resort that I highly recommend!

United states31/12/2019

The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis and Edwin, and Ramon. Worth every penny, and I sincerely hope that it stays! We hope to visit again soon! Sincerely, Kathy and Don Mercereau

Canada15/12/2019

We had a wonderful stay.

United States09/12/2019

This was our first stay with you, it was a wonderful relaxing stay

United Kingdom07/12/2019

Would like to see more night time activities.

United States07/12/2019