Address:Carretera Federal 307 Chetumal-Puerto Juárez km 311,5 77710
Valentin Imperial Riviera Maya ’s Reviews
Reviews Resort
We want to know your opinion about our resort and our service so that we can continue to offer you the best service. Leave us your comments after your stay at Hotel Valentin Imperial Riviera Maya. Or why not check out the opinions of those who have already enjoyed our paradise.
9.8Excellent
Score based on actual reviews made by our customers when checking out
We came to valentin for our honeymoon each and every staff member helped make it a beautiful memorable experience we can't wait to come backUnited States of America 15/09/2021
We came to valentin for our honeymoon each and every staff member helped make it a beautiful memorable experience we can't wait to come back
United States of America15/09/2021
1/
10.0Excellent
We had an amazing stay at the VIM for our honeymoon! The property was gorgeous, the facilities were great, the service was outstanding, and the food/drinks were delicious. We definitely ...United States 13/09/2021
We had an amazing stay at the VIM for our honeymoon! The property was gorgeous, the facilities were great, the service was outstanding, and the food/drinks were delicious. We definitely plan on coming again - and telling our friends/family!
United States13/09/2021
1/
8.0Excellent
Good food. Great services.
Limited activities.United States 12/09/2021
We love the VIM!! This is our second time and we will definitely be coming back. The service is extraordinary! Everyone is so polite and accommodating. We love the food ...United States 11/09/2021
We love the VIM!! This is our second time and we will definitely be coming back. The service is extraordinary! Everyone is so polite and accommodating. We love the food and ocean. We spend a lot of time at the lazy river. They have amazing excursions too.
United States11/09/2021
1/
10.0Excellent
This was my second visit to this resort and it's still excellente! I would visit again in the future. It's such a beautiful place with excellent pools and facilities. The ...United States 10/09/2021
This was my second visit to this resort and it's still excellente! I would visit again in the future. It's such a beautiful place with excellent pools and facilities. The staff are all highly professional and deserve praise (and higher pay). They must put in a TON of work to keep the resort as beautiful and running as smoothly as it does.
United States10/09/2021
1/
10.0Excellent
We loved our stay! The grounds are beautiful, staff is great and the food is great!USA 10/09/2021
Great accommodations and great staff. Highly recommend.
US01/09/2021
1/
9.0Excellent
Really enjoyed our stay! The staff was so friendly and accommodating. The pool drinks, food and entertainment were awesome. Some sit down restaurant menus were slightly confusing. With our room ...United States 01/09/2021
Really enjoyed our stay! The staff was so friendly and accommodating. The pool drinks, food and entertainment were awesome. Some sit down restaurant menus were slightly confusing. With our room being on the 3rd floor, it was hard to keep cool.
United States01/09/2021
1/
10.0Excellent
We had an amazing vacation here! The food is great, with low to no wait times to be seated. The resort is kept immaculately clean, and has an abundance of ...United States 01/09/2021
We had an amazing vacation here! The food is great, with low to no wait times to be seated. The resort is kept immaculately clean, and has an abundance of wildlife throughout the resort. The staff is what makes this resort stand out. From the front desk to the grounds keeping staff, everyone is genuinely friendly and helpful. This is the resort we will book when in Riviera Maya!
J. Scott
United States01/09/2021
1/
10.0Excellent
Everything was fantastic! From the customer service to the food and drinks. We greatly enjoyed our time there and look forward to coming back.USA 29/08/2021
Great stay and staff is wonderful and very attentive
United States29/08/2021
1/
10.0Excellent
All of the staff worked really hard to make our stay wonderful. Two in particular were Thalia, our waitress at the Golden pool, and William, the sushi chef.USA 27/08/2021
All of the staff worked really hard to make our stay wonderful. Two in particular were Thalia, our waitress at the Golden pool, and William, the sushi chef.
USA27/08/2021
1/
10.0Excellent
This was our first visit to VIM and it did not disappoint. IT was fabulous. The resort is absolutely BEAUTIFUL! The staff was great! VERY accommodating and went out of ...United States 24/08/2021
This was our first visit to VIM and it did not disappoint. IT was fabulous. The resort is absolutely BEAUTIFUL! The staff was great! VERY accommodating and went out of their way to make sure we were happy. . Miguel at the pool was FANTASTIC! We can't wait to book our next stay! We will be back again!
United States24/08/2021
1/
10.0Excellent
The resort was lovely. I really enjoyed the very friendly and helpful staff. There were plenty of amenities and restaurant options. We didn't leave the whole stay and never got ...USA 23/08/2021
The resort was lovely. I really enjoyed the very friendly and helpful staff. There were plenty of amenities and restaurant options. We didn't leave the whole stay and never got bored.
USA23/08/2021
1/
9.0Excellent
VIM is our destination of choice for a beach vacation! We've been going there for years because of the beautiful setting, courteous staff, delicious foods and drinks! While Covid has ...United States 23/08/2021
VIM is our destination of choice for a beach vacation! We've been going there for years because of the beautiful setting, courteous staff, delicious foods and drinks! While Covid has limited and changed some of the activities, especially at night, Valentin has done its best to provide what they can. We were there for hurricane Grace and they did an awesome job taking care of everyone and getting everything cleaned up and reopened ASAP! Any problems that have arisen were taken care of very quickly and nothing was ignored. We truly enjoy relaxing at Valentin, our home away from home!!
United States23/08/2021
1/
10.0Excellent
Absolutely Wonderful! Our second trip there and will come back again and again.United States 22/08/2021
Absolutely Wonderful! Our second trip there and will come back again and again.
United States22/08/2021
1/
10.0Excellent
Everything was absolutely fantastic. The hotel and room was very clean every day. Staff was so welcoming and never made you feel like you were asking too much. It was ...United States 21/08/2021
Everything was absolutely fantastic. The hotel and room was very clean every day. Staff was so welcoming and never made you feel like you were asking too much. It was such a great stay we can’t wait to come back.
United States21/08/2021
1/
10.0Excellent
Hurricane or not our stay was still perfect. Kudos to the staff for making our stay enjoyable and we look forward to returning in the future.United States 21/08/2021
Excellent staff; everything was taken care of for us
Mexico19/08/2021
1/
10.0Excellent
What an incredible experience at the Valentin Imperial! This was the most beautiful resort we have ever stayed at. The food was great, the service was excellent and we will ...United States 15/08/2021
What an incredible experience at the Valentin Imperial! This was the most beautiful resort we have ever stayed at. The food was great, the service was excellent and we will definitely be coming back! 10/10!
United States15/08/2021
1/
9.0Excellent
Had a wonderful week and can’t wait to return again soon!USA 15/08/2021
Had a wonderful week and can’t wait to return again soon!
USA15/08/2021
1/
10.0Excellent
Something to offer for everyone. We came for a romantic trip for our 10 year anniversary and we were blown away by the quality of VIM. We will never stay ...United States 15/08/2021
Something to offer for everyone. We came for a romantic trip for our 10 year anniversary and we were blown away by the quality of VIM. We will never stay at any other resort in Mexico again.
We had a wonderful stay! The staff was always so friendly and accommodating. The food was delicious, the entertainment was fun, and the amenities were great.USA 10/08/2021
We had a wonderful stay! The staff was always so friendly and accommodating. The food was delicious, the entertainment was fun, and the amenities were great.
USA10/08/2021
1/
10.0Excellent
Everything was beautiful and so relaxing. We will definitely be back.United States 09/08/2021
Valentin is one of the most well-run all inclusive resorts. We felt very pampered and we appreciate all that you did to make our stay so very wonderful.United States 05/08/2021
Valentin is one of the most well-run all inclusive resorts. We felt very pampered and we appreciate all that you did to make our stay so very wonderful.
Wonderful stay! Staff was excellent and service was superb.
United States01/08/2021
1/
10.0Excellent
We absolutely had a great time at the Valentin Imperial Riviera Maya Hotel. The staff was so nice and helpful and we enjoyed the overall property. Our room was great ...United States 30/07/2021
We absolutely had a great time at the Valentin Imperial Riviera Maya Hotel. The staff was so nice and helpful and we enjoyed the overall property. Our room was great and we didn't have a bad meal during our stay.
We will be back and I would definitely recommend this property.
United States30/07/2021
1/
10.0Excellent
The property is beautiful and spacious with lots of green spaces.
The restaurant food was delicious and the wait staff was very nice and accommodating. Danial and Orlando at the ...USA 29/07/2021
The property is beautiful and spacious with lots of green spaces.
The restaurant food was delicious and the wait staff was very nice and accommodating. Danial and Orlando at the beach side restaurant were both outstanding! Jesus at the Mexican restaurant was very personable and did an excellent job too!
Janai and Cecelia gave us the best message we’ve ever had! We had a couple message and it was amazing.,
One problem was the internet. In some areas of our room it wouldn’t even work so we had to sit on our balcony. Even then it was slow. We were in building 7.
I also wasn’t happy that I paid the same amount as the other years we’ve been and there was no nighttime shows and the bands only played until 10:30. We were very disappointed about that. The gym was closed too.
We’ve been here 4 times and want to come back but I hope the entertainment comes back.
USA29/07/2021
1/
9.0Excellent
Great property; good covid measures; would have been nice to have had some outdoor entertainment options after 11pm but maybe a government regulation forced the early shutdownUnited States 29/07/2021
Great property; good covid measures; would have been nice to have had some outdoor entertainment options after 11pm but maybe a government regulation forced the early shutdown
United States29/07/2021
1/
9.0Excellent
The resort is beautiful. The staff is wonderful. The Bali beds need to be monitored more because people were there with too many people on each bed.United States 29/07/2021
Everyone was so nice and accommodating. We had a great time!
US29/07/2021
1/
10.0Excellent
I am so sad today because when I woke up, I was not at the beautiful Valentin Imperial. We had the most wonderful time and were constantly surprised with the ...United States 29/07/2021
I am so sad today because when I woke up, I was not at the beautiful Valentin Imperial. We had the most wonderful time and were constantly surprised with the helpful, friendly, and gracious staff, the AMAZING food, the beautiful scenery and the many things to do. Even the guests get a 5-star review. Everyone was so friendly (because they were so happy!) and it was impossible to be sad on the resort. We rarely repeat vacations, but we will repeat this one many times! Thank you so much for the memories!
United States29/07/2021
1/
10.0Excellent
While in the midst of a pandemic, the Valentin Imperial went above and beyond during our 5 day stay. The restaurants, experiences, beach, and pools were all amazing, clean, and ...United States 25/07/2021
While in the midst of a pandemic, the Valentin Imperial went above and beyond during our 5 day stay. The restaurants, experiences, beach, and pools were all amazing, clean, and fun. I cannot recommend this all inclusive stay enough.
United States25/07/2021
1/
10.0Excellent
Amazing staff, food, accommodationsUnited States 25/07/2021
We had such a great time! Everyone was very accommodating and hospitable however there seems to always be one or two that stand out that make your trip extra special. ...Mexico 17/07/2021
We had such a great time! Everyone was very accommodating and hospitable however there seems to always be one or two that stand out that make your trip extra special. This year JORGE at La Hasienda was always happy to see us, had a smile on his face, stopped by our table and asked about our trip and what our plans for the day were, he really made our mornings special. Jorge and his co workers took excellent care of me and my family and we now consider him family. We look forward to seeing him again. The pool gang are so fun (all of them) however BRIAN and LORENZO really connected with my family. We enjoyed everything they led and only hope make it back to see them again. You have a great staff as everyone is so beautiful, friendly, kind and helpful. Your place is so special - stay cool till next time.
Mexico17/07/2021
1/
9.0Excellent
The service, as always, was the best i receive when i travel. the Valentin has the best staff.United States 15/07/2021
The service, as always, was the best i receive when i travel. the Valentin has the best staff.
United States15/07/2021
1/
10.0Excellent
This was the second time my wife and I stayed at this resort. It is absolutely incredible, phenomenally maintained, fantastic layout, and best in class customer service.United States 14/07/2021
This was the second time my wife and I stayed at this resort. It is absolutely incredible, phenomenally maintained, fantastic layout, and best in class customer service.
United States14/07/2021
1/
9.0Excellent
I would like to see a bigger gift shop for more hand made items such as clothing, affordable jewelry or pottery.
I would like to see tipping guidelines on your ...United States 13/07/2021
I would like to see a bigger gift shop for more hand made items such as clothing, affordable jewelry or pottery.
I would like to see tipping guidelines on your website for people to look over before they go.
Over all we had a great time. The food was wonderful.
United States13/07/2021
1/
10.0Excellent
Friendliest employees! We especially loved Miguel, Antonio, Daniel, and Robert. Plus all of the waiters at Mar y Tierra.USA 12/07/2021
Friendliest employees! We especially loved Miguel, Antonio, Daniel, and Robert. Plus all of the waiters at Mar y Tierra.
USA12/07/2021
1/
10.0Excellent
A perfect vacation. From the food to the staff to the activities we had a wonderful 8 days.
My only complaint is with some of the other guests. Loud, rude ...United States 12/07/2021
A perfect vacation. From the food to the staff to the activities we had a wonderful 8 days.
My only complaint is with some of the other guests. Loud, rude to the staff or disrespectful of the Mexican culture. Dress code for men was not enforced, so maybe it be softened a little?
United States12/07/2021
1/
10.0Excellent
A great place and wonderful staff. Love Rosario and Fabiloa!!United States 11/07/2021
A great place and wonderful staff. Love Rosario and Fabiloa!!
United States11/07/2021
1/
10.0Excellent
This was the best resort we have ever stayed at in our lives. The room service, room cleaners, pool and beach waiters were all amazing.
On our last night, July ...United States 10/07/2021
This was the best resort we have ever stayed at in our lives. The room service, room cleaners, pool and beach waiters were all amazing.
On our last night, July 7, Irving at the Hacienda restaurant provided the best service we have ever had a restaurant. Please give our praise to Irving. Thank you for a wonderful Honeymoon.
United States10/07/2021
1/
10.0Excellent
Wonderful location & staff! Pool is amazing!USA 09/07/2021
This was our first time staying at with Valentin and couldn’t be happier. We went to St Lucia for our honeymoon and regret not spending that time at Valentin instead. ...USA 08/07/2021
This was our first time staying at with Valentin and couldn’t be happier. We went to St Lucia for our honeymoon and regret not spending that time at Valentin instead. It was a closer flight and cheaper while being a prettier resort with better amenities. We will be back soon!
USA08/07/2021
1/
10.0Excellent
We absolutely loved the resort. It was perfect for our honeymoon and the entire staff was incredible. We couldn’t have asked for anything better.United States 07/07/2021
We absolutely loved the resort. It was perfect for our honeymoon and the entire staff was incredible. We couldn’t have asked for anything better.
United States07/07/2021
1/
9.0Excellent
We had an amazing stay at the resort! The staff was amazingly attentive. We did truly feel sorry for the staff that had to wear face masks and shield outside ...USA 07/07/2021
We had an amazing stay at the resort! The staff was amazingly attentive. We did truly feel sorry for the staff that had to wear face masks and shield outside in the heat. We feel that this is an unnecessary precaution. We were truly saddened by the state of the beaches in front of the resort.
USA07/07/2021
1/
10.0Excellent
I have never enjoyed a vacation more, the staff were incredible at this resort and made our entire stay a pleasure. The food was outstanding, the beach was beautiful even ...United States 07/07/2021
I have never enjoyed a vacation more, the staff were incredible at this resort and made our entire stay a pleasure. The food was outstanding, the beach was beautiful even with the seaweed currently present and the excursions were above and beyond. I cannot wait to come back and bring my family.
United States07/07/2021
1/
9.0Excellent
Great visit once again to VIM. The staff is the heart and soul of VIM. They go beyond what is expected.
We enjoy walking the gorgeous grounds and soaking in ...United States 07/07/2021
Great visit once again to VIM. The staff is the heart and soul of VIM. They go beyond what is expected.
We enjoy walking the gorgeous grounds and soaking in the peace and serenity of VIM.
United States07/07/2021
1/
10.0Excellent
Wonderful staff including Xandrea from the TRX classes and Aljandero the concerigeUnited States 30/06/2021
Wonderful staff including Xandrea from the TRX classes and Aljandero the concerige
United States30/06/2021
1/
10.0Excellent
It was a wonderful experience for the while family. The entire staff works very hard to make sure that you can just relax and enjoy the beautiful amenities.USA 27/06/2021
It was a wonderful experience for the while family. The entire staff works very hard to make sure that you can just relax and enjoy the beautiful amenities.
USA27/06/2021
1/
10.0Excellent
I want to thank all the staff that made my stay wonderful
Mario from Mexican Restaurant was so nice cheerful,
Gonzalo from the sports Bart was helpful and always making ...USA 26/06/2021
I want to thank all the staff that made my stay wonderful
Mario from Mexican Restaurant was so nice cheerful,
Gonzalo from the sports Bart was helpful and always making our favorite drinks.
Many others thank you
USA26/06/2021
1/
10.0Excellent
We had an amazing time!!!! 8 of us!!!United States 23/06/2021
The resort was stunning!!! Staff were all so nice. Loved our time there!
USA20/06/2021
1/
9.0Excellent
This was our first stay here and we absolutely loved it. The staff was all wonderful, especially the GO Team, and we loved all of the food we had. We ...United States 17/06/2021
This was our first stay here and we absolutely loved it. The staff was all wonderful, especially the GO Team, and we loved all of the food we had. We will definitely be back!
First time at the Valentin, it was wonderful!
The food, location, the pools and the beach were great, but it is your staff that makes it wonderful. Daniel at the ...USA 06/06/2021
First time at the Valentin, it was wonderful!
The food, location, the pools and the beach were great, but it is your staff that makes it wonderful. Daniel at the main pool, he was in charge of the Bali Beds, was exceptional!
USA06/06/2021
1/
10.0Excellent
We had another amazing stay! Huge shout out to Diego in the sports bar who gave us amazing service and conversation!USA 06/06/2021
The resort was amazing. The grounds are well kept and beautiful. You get to see a wide range of birds and animals that live there as well. Lots of different ...United States 28/05/2021
The resort was amazing. The grounds are well kept and beautiful. You get to see a wide range of birds and animals that live there as well. Lots of different food choices. We wish we were able to try them all. We where really impressed with how the food tasted. They had lots of activities to try but unfortunately we didn't get to try any. The location is good if you are not planning on going anywhere. Its about 40 minutes from the airport and we had to drive about an hour to get to any of the excursions we had planned. The time of year we went we where also unable to go into the ocean due to the wind. Not sure if its like that every where or not. The pool area is great. Pool is big enough for everyone and had plenty of chairs in and out of the shade. We would come back again! The whole staff was helpful and nice.
United States28/05/2021
1/
10.0Excellent
The facility was fantastic, but what really made the difference is the staff. They made us feel like family. Best service I have ever experienced.United States 27/05/2021
This was our first time here and we absolutely loved it!!! Beautiful scenery and very friendly and informative staff!!!
USA25/05/2021
1/
10.0Excellent
Here are a few of the wonderful Valentin family who made our stay special:
Jared (beach)
Osmar (Italian)
Yan (piano Don Miguel)
Yolanda
Grisselle, Lisbeth, Abagail in Don MiguelUS 25/05/2021
Here are a few of the wonderful Valentin family who made our stay special:
Jared (beach)
Osmar (Italian)
Yan (piano Don Miguel)
Yolanda
Grisselle, Lisbeth, Abagail in Don Miguel
US25/05/2021
1/
10.0Excellent
We were at Valentin from May 17th 2021 to May 22nd 2021. We stayed in building 7 this time, building 6 last time as this was our second visit. We ...USA 24/05/2021
We were at Valentin from May 17th 2021 to May 22nd 2021. We stayed in building 7 this time, building 6 last time as this was our second visit. We LOVE THIS RESORT! The grounds are beautiful, the food is amazing, the rooms are nice and clean, but I want to talk about what is REALLY important! The AMAZING STAFF! The staff is so friendly, happy, fun, and willing to help in any way! First our concierge Alexa (Alexandria), she was only there 10 days, but knew our names and was super helpful! Teresa at Mar and Tierra was an amazing server, she had drinks before you ordered them because she remembered from the day before! Watch out for Poncho and Sammy the Coatis as they will try to steal your food! The entertainment crew at the big pool was awesome, their energy was non stop! Then you would see them down at the plaza at night working something else. Jeremy from Cuba was adorable! And last but not least the person we spent most of our time with...Hector at the swim up bar! Hector is the best
USA24/05/2021
1/
10.0Excellent
Had Wonderful Vacation stay. Very Very Impressed that ALL Staff Workers were so very Friendly and Polite.
Your Hotel must do an excellent job at Training ALL your worker to ...USA 23/05/2021
Had Wonderful Vacation stay. Very Very Impressed that ALL Staff Workers were so very Friendly and Polite.
Your Hotel must do an excellent job at Training ALL your worker to be so so Friendly!!.
Our Conserierge Alejandro exceptionally helpful and understanding.
USA23/05/2021
1/
10.0Excellent
This place is awesome! All of the staff is so hardworking and committed. I wish they wouldn't have to wear masks with the heat.United States 21/05/2021
Great place! Been there as a couple and now with a group! Accommodating for all!
United States17/05/2021
1/
10.0Excellent
This was 6th time at the Valentin even with the COVID changes we still had a wonderful time. The staff as always very kind and helpful. Can’t wait for our ...USA 17/05/2021
This was 6th time at the Valentin even with the COVID changes we still had a wonderful time. The staff as always very kind and helpful. Can’t wait for our next visit
USA17/05/2021
1/
10.0Excellent
LOVED every single moment! Staff was amazing and so was the food. The grounds are beautiful!United States 16/05/2021
I wish I could give more then 5 stars because this stay was excellent. The staff makes the hotel. Everyone is so kinda and always smiling, willing to help with ...United States 14/05/2021
I wish I could give more then 5 stars because this stay was excellent. The staff makes the hotel. Everyone is so kinda and always smiling, willing to help with anything.
United States14/05/2021
1/
10.0Excellent
resort was great,
food ok
the travel (airport)) was notusa 13/05/2021
resort was great,
food ok
the travel (airport)) was not
usa13/05/2021
1/
10.0Excellent
We really enjoyed the location and the friendliness and helpfulness of all staff. It was a very nice and accommodating vacation. All the food and drinks were good, and the ...USA 12/05/2021
We really enjoyed the location and the friendliness and helpfulness of all staff. It was a very nice and accommodating vacation. All the food and drinks were good, and the entire resort was beautiful.
USA12/05/2021
1/
10.0Excellent
We had a great stay at your beautiful resort to celebrate our 10-year wedding anniversary. We loved having the concierge in our Building 8, and the Covid testing was very ...United States 11/05/2021
We had a great stay at your beautiful resort to celebrate our 10-year wedding anniversary. We loved having the concierge in our Building 8, and the Covid testing was very easy and convenient. Thanks for the relaxing weekend!
United States11/05/2021
1/
9.0Excellent
Excellent service. Beautiful resort and the staff is amazing. We keep coming back because of how friendly and accommodating the staff is. They are top notch.United States 09/05/2021
Excellent service. Beautiful resort and the staff is amazing. We keep coming back because of how friendly and accommodating the staff is. They are top notch.
United States09/05/2021
1/
9.0Excellent
Great stay! Staff was wonderful. COVID precautions were clear and well done.United States 07/05/2021
Great stay! Staff was wonderful. COVID precautions were clear and well done.
United States07/05/2021
1/
9.0Excellent
We loved our stay at the Valentin Imperial. The staff was warm and welcoming. We had wonderful meals and service at every restaurant. We enjoyed the beach and the lazy ...United States 07/05/2021
We loved our stay at the Valentin Imperial. The staff was warm and welcoming. We had wonderful meals and service at every restaurant. We enjoyed the beach and the lazy river pool and could always find a palapa in the shade.
United States07/05/2021
1/
10.0Excellent
Everything was amazing!! The staff was incredible and so attentive to our needs. I will definitely return!!United States 06/05/2021
Everything was amazing!! The staff was incredible and so attentive to our needs. I will definitely return!!
United States06/05/2021
1/
10.0Excellent
We thoroughly enjoyed our stay! From reception to the ground staff, everyone was very pleasant to be around. We were treated with the utmost respect and as if we were ...United States 01/05/2021
We thoroughly enjoyed our stay! From reception to the ground staff, everyone was very pleasant to be around. We were treated with the utmost respect and as if we were the only guests at the resort. We will defiantly be coming back!
United States01/05/2021
1/
9.0Excellent
This was a beautiful resort. All of the staff was excellent. The cleaning staff for our room 1304 was so great.
I loved the evening band Imperial Band. So much ...usa 28/04/2021
This was a beautiful resort. All of the staff was excellent. The cleaning staff for our room 1304 was so great.
I loved the evening band Imperial Band. So much energy and fun. They were great musicians.
usa28/04/2021
1/
10.0Excellent
Everything was amazing!!!
Food was wonderful. The room and attention to detail was great. ALL of your staff were so warm and welcoming. The customer care was beyond anything I ...usa 28/04/2021
Everything was amazing!!!
Food was wonderful. The room and attention to detail was great. ALL of your staff were so warm and welcoming. The customer care was beyond anything I have experienced!!
One bad thing...the bed was waaaaay to soft. The one thing I will complain about.
usa28/04/2021
1/
10.0Excellent
Stayed 7 days for our 25th wedding anniversary. Loved our Imperial Suite....first time for that room type and privilege package. Loved being able to make dinner reservations and have lobster ...United States 26/04/2021
Stayed 7 days for our 25th wedding anniversary. Loved our Imperial Suite....first time for that room type and privilege package. Loved being able to make dinner reservations and have lobster every night. Rosario was amazing as our concierge...she handled all the little details for us.
Antonio was also amazing in arrangements before we arrived...He was always prompt in responding to my emails.
We loved seeing Elsi for breakfast each morning at Mar y Tierra...just love her. All of the staff is always so friendly and eager to help...can't say enough about them. Thanks also to Ezekiel, Noemi, Sandra and Laura in the Spa, Sachi, Alejandro, Maricela at O'Livio..also the manager at O'Livio..sorry can't remember all the names.
Can't wait to visit again...SOON !
United States26/04/2021
1/
10.0Excellent
Our stay was absolutely amazing! Perfect way to celebrate my lady's birthday and our anniversary. The staff was friendly and super helpful! Gema was wonderful and very attentive!USA 26/04/2021
Our stay was absolutely amazing! Perfect way to celebrate my lady's birthday and our anniversary. The staff was friendly and super helpful! Gema was wonderful and very attentive!
USA26/04/2021
1/
10.0Excellent
Excellent service from airport transfer at arrival to pick up for departure. Our room (12204) was dated but the view was amazing. As always the service was top notch. From ...USA 24/04/2021
Excellent service from airport transfer at arrival to pick up for departure. Our room (12204) was dated but the view was amazing. As always the service was top notch. From beach waiters (Miguel and Yesenia) to restaurant servers (Osmar and Barbara) and the servers at Mar y Tierra. Thank you for your hospitality. We will be back
USA24/04/2021
1/
10.0Excellent
Beautiful resort. But what really makes the difference is the staff. Everyone I ran into was super nice, smart, knowledgeable, and worked really hard. There are a ton of beautiful ...United States 24/04/2021
Beautiful resort. But what really makes the difference is the staff. Everyone I ran into was super nice, smart, knowledgeable, and worked really hard. There are a ton of beautiful resorts out there but none of them have the staff that you do. They are honestly the major reason I’ve gone three times and plan to come back many more.
United States24/04/2021
1/
8.0Excellent
Wonderful vacation!! The staff could not be more accommodating and friendly. The grounds are beautiful and inviting and the dining was good. We had a one issues with service at ...United States 24/04/2021
Wonderful vacation!! The staff could not be more accommodating and friendly. The grounds are beautiful and inviting and the dining was good. We had a one issues with service at breakfast but all in all good. I do wish there were more options for snack type foods for lunch. This was our second time and we will be back.
United States24/04/2021
1/
8.0Excellent
The Property is absolutely stunning, this is our second visit here. The Staff was very accommodating. The beach is really clean. They are incredibly COVID safe. I never felt uncomfortable.Untied States 24/04/2021
The Property is absolutely stunning, this is our second visit here. The Staff was very accommodating. The beach is really clean. They are incredibly COVID safe. I never felt uncomfortable.
Untied States24/04/2021
1/
10.0Excellent
This was our third trip back in less than 2 years and it is still our favorite getaway. Rosario, Dr Tricia, Francisco, Rosa, Pedro... ALL the staff, they’re like family. ...US 19/04/2021
This was our third trip back in less than 2 years and it is still our favorite getaway. Rosario, Dr Tricia, Francisco, Rosa, Pedro... ALL the staff, they’re like family. We love every second of our visits and wish we could stay longer each time. We can’t wait to get back home.
US19/04/2021
1/
9.0Excellent
Shout out to some AMAZING people working in your resort!
Angeles made us delicious flaming coffee's every night in Don Miguels.
Mildre at Mar y Tierra had a sunny disposition ...USA 12/04/2021
Shout out to some AMAZING people working in your resort!
Angeles made us delicious flaming coffee's every night in Don Miguels.
Mildre at Mar y Tierra had a sunny disposition and was so sweet and kind!
Ivan was so happy, energetic, friendly and responsive! Took such great care of us!
Naomi at Mar y Tierra brought me a birthday cake at lunch and the staff sang happy birthday to me without my husband or I even asking for this!
Everyone there makes us feel so special and welcomed.
We love this resort! Third time here and we are already planning our next trip
The service is always amazing. This was our fourth visit and we were recognized from our previous visits.
One of the first faces to greet us was Jorge in Le ...United States 07/04/2021
The service is always amazing. This was our fourth visit and we were recognized from our previous visits.
One of the first faces to greet us was Jorge in Le Marche and we made sure to visit him every day at lunch.
At the Boreda swim up bar, Erick and Michel was excellent!
Virginia was a familiar face in the lobby and she also took great care of us on the nights she was at Don Miguel. Also at Don Miguel, Angeles took excellent care of us and remembered my order from night to night.
Alejandro at the Italian restaurant made sure we were well cared for and that we felt like family.
Finally Chef William at Ginger made the best sushi that I have ever had and he even had fun with my husband who does not eat sushi
United States07/04/2021
1/
10.0Excellent
We had a great time at the Valentin. The staff was very friendly and the food was great. We will return.United States 03/04/2021
We missed some of the small amenities from our last trip that have been suspended due to the pandemic.
United States02/04/2021
1/
9.0Excellent
Our housekeeping staff was exceptional in taking care of our room. I would also like to commend Leyder and Ivan from Tiera Mar for their exceptional serviceUnited States 01/04/2021
Our housekeeping staff was exceptional in taking care of our room. I would also like to commend Leyder and Ivan from Tiera Mar for their exceptional service
United States01/04/2021
1/
10.0Excellent
The staff was incredible throughout our stay. They were always on top of everything we needed, often before we needed it. As someone with a gluten intolerance, the staff at ...from US 01/04/2021
The staff was incredible throughout our stay. They were always on top of everything we needed, often before we needed it. As someone with a gluten intolerance, the staff at all restaurants went above and beyond to make me feel like it was never a problem. I was brought out desserts that were not on the menu when there were no gluten free options. Everyone said hello, treated us as if we were the most important people in the world and were so kind. Lorenzo, Jesus and Alex for entertainment were so much fun; Michel, Joel, Yessenia were fabulous with drinks. Angel was great both times we visited with his service. I only wish I remembered the names of everyone who stood out.
We just got home from our third trip to the Valentin Imperial and have already started planning next year's visit. We love this resort. The food and staff are excellent. ...United States 28/03/2021
We just got home from our third trip to the Valentin Imperial and have already started planning next year's visit. We love this resort. The food and staff are excellent. We love their rooms, the pools, the bars and the beach.
United States28/03/2021
1/
10.0Excellent
This was our fifth visit, and we agreed it was our best! We left a review on Trip Advisor as well. We loved the breakfast and lunch menu at Mar ...United States 28/03/2021
This was our fifth visit, and we agreed it was our best! We left a review on Trip Advisor as well. We loved the breakfast and lunch menu at Mar and Tierra. The service was wonderful. We loved Mildre and Leyder!
United States28/03/2021
1/
10.0Excellent
This was our first time at your resort. Our friends had been there before and kept telling us how wonderful your resort was. They planned a return trip and convinced ...USA 28/03/2021
This was our first time at your resort. Our friends had been there before and kept telling us how wonderful your resort was. They planned a return trip and convinced us to come with them. We experienced a first class resort. Our experience from the day we arrived at the airport till the day we left was truely wonderful. We will be returning. Bravo Valentin!!
USA28/03/2021
1/
10.0Excellent
Excelente servicio, el personal muy amable y atento a todo lo que necesitábamos, la comida deliciosa.Mexico 24/03/2021
Good experience. Very well kept facilities and excellent staff.
USA23/03/2021
1/
10.0Excellent
This was our third time here, and everytime is amazing. The staff is super friendly and helpful. Rooms are spotless and huge. Food is great and you can't beat that ...United States 22/03/2021
This was our third time here, and everytime is amazing. The staff is super friendly and helpful. Rooms are spotless and huge. Food is great and you can't beat that ocean view with no other resorts around.
United States22/03/2021
1/
10.0Excellent
First time at this resort and first time in Mexico and it will not be our last. This resort exceeded our expectations. My fiancé and I stayed in the Emerald ...united states 22/03/2021
First time at this resort and first time in Mexico and it will not be our last. This resort exceeded our expectations. My fiancé and I stayed in the Emerald suite and it truly felt like paradise. The staff goes above and beyond to make your stay perfect. Cannot wait to visit again!
united states22/03/2021
1/
10.0Excellent
This was our 3rd visit to Valentin. We hoped it was still the same, but was pleased that even what was good before, was even better and improved to perfection. ...USA 20/03/2021
This was our 3rd visit to Valentin. We hoped it was still the same, but was pleased that even what was good before, was even better and improved to perfection. Wonderful !!!
USA20/03/2021
1/
9.0Excellent
Absolutely loved our stay. Will definitely be returning in the future.USA 20/03/2021
Grissell, Angela, and Amanda in Don Miguel's and Plaza are wonderful!!!!
United States16/03/2021
1/
9.0Excellent
The only down side of my trip was that I don't use a cell phone and you had to have one to scan for a menu. Before the virus each ...United States 10/03/2021
The only down side of my trip was that I don't use a cell phone and you had to have one to scan for a menu. Before the virus each restaurant had a menu outside to review. They took that down.. I don't understand. Not everyone likes carrying or owns a cell phone.
United States10/03/2021
1/
9.0Excellent
We both highly recommend the Valentin Imperial. It was a week away from Covid; it actually felt like it used to feel before our world changed. It is one of ...United States 01/03/2021
We both highly recommend the Valentin Imperial. It was a week away from Covid; it actually felt like it used to feel before our world changed. It is one of the most relaxing vacations we have had in awhile. There is something for everyone at the Valentin. The main pool has planned activities, and the lazy river pool and beach are more quiet. The staff is very friendly, attentive and professional. The grounds are lush and beautiful, and we were well taken care of. Anyone concerned about going, shouldn't worry because the Valentin was meticulous when it came to Covid precautions! We are already thinking about when we can come back! Loved IT!
United States01/03/2021
1/
9.0Excellent
This is our first time after friends kept talking about this resort and for sure it wont be our last time. We will certainly come back. Everything in the resort ...USA 01/03/2021
This is our first time after friends kept talking about this resort and for sure it wont be our last time. We will certainly come back. Everything in the resort is wonderful from staffs to service. The cleanness is another level and we definitely appreciate all the Covid precaution/test etc. The only small complaint is our room was right next to the cleaning storage and things can get very loud in the morning. Next time when we come back I would certainly ask for further away room.
USA01/03/2021
1/
8.0Excellent
We loved all the food, great beach, friendly staff. The service got better each day, but it's probably due to COVID. The hotel grounds are beautiful, but we had to ...United States 27/02/2021
We loved all the food, great beach, friendly staff. The service got better each day, but it's probably due to COVID. The hotel grounds are beautiful, but we had to do a lot of walking because everything is so spread out, but it was still beautiful.
Imperial band was great, DJ Jerry was awesome and friendly. Entertainment team was fun and friendly (all of them). Best waiters were Jose/Mar y Tierra, Jesus and Isaac. Thalia/waitress was great at the plaza. Massages were great, even the one by the pool by Damian.
United States27/02/2021
1/
9.0Excellent
We had a wonderful vacation. Thank you to your wonderful and friendly staff, working under difficult covid conditions. We are already planning our next visit.USA 27/02/2021
We had a wonderful vacation. Thank you to your wonderful and friendly staff, working under difficult covid conditions. We are already planning our next visit.
USA27/02/2021
1/
10.0Excellent
Thank you for allowing us to escape the world, reconnect as a couple and enjoy your beautiful resort. Your facilities and staff are outstanding. Our first trip to Mexico in ...United States 24/02/2021
Thank you for allowing us to escape the world, reconnect as a couple and enjoy your beautiful resort. Your facilities and staff are outstanding. Our first trip to Mexico in a long time and it was well worth it. We will definitely return soon. I have to say that the staff far exceeded their duties and were so happy to help with anything we needed. Your staff made our trip extra special and they need to be commended on their friendly and courteous actions. We really needed this trip and it was everything we hoped for and allowed us to rejuvenate to return to our busy lives. Many blessing to you all. Thank you again.
United States24/02/2021
1/
10.0Excellent
Our concierge, Kate in building 4, was excellent. We ere so impressed with the food and staff! We will be back!United States 23/02/2021
Our visit was very enjoyable. The staff works so hard to make everything impeccable! From the accommodations, to the presentation of food and drinks, and we feel like family. This ...United States 11/02/2021
Our visit was very enjoyable. The staff works so hard to make everything impeccable! From the accommodations, to the presentation of food and drinks, and we feel like family. This was our 3rd visit, and we will be returning February 2022. We LOVE this resort ♥️
United States11/02/2021
1/
9.0Excellent
Such an amazing trip! Fun, relaxing, beautiful!! Kept the Mexican feel with the surrounding scenery. Was very clean.United States 25/01/2021
Such an amazing trip! Fun, relaxing, beautiful!! Kept the Mexican feel with the surrounding scenery. Was very clean.
United States25/01/2021
1/
10.0Excellent
Our second trip and it was just as excellent as the first time. With COVID, we felt safe - issues. The staff was friendly and extremely helpful. We brought friends ...Canada 24/01/2021
Our second trip and it was just as excellent as the first time. With COVID, we felt safe - issues. The staff was friendly and extremely helpful. We brought friends this time and they were equally impressed. The food was like eating in a 5 star restaurant every night. We most definitely will be back.
Canada24/01/2021
1/
10.0Excellent
This was a great vacation! Our concierge, Wilberth, made this an unforgettable vacation.United States 24/01/2021
This was a great vacation! Our concierge, Wilberth, made this an unforgettable vacation.
United States24/01/2021
1/
10.0Excellent
All areas are spotless! Staff friendly, helpful, courteous and fun. Everything was perfect from the suite, the pools, the beach, the drinks, food and staff. Our concierge took care of ...USA 24/01/2021
All areas are spotless! Staff friendly, helpful, courteous and fun. Everything was perfect from the suite, the pools, the beach, the drinks, food and staff. Our concierge took care of everything for us! He was in building 11 and his name was Wilburth. He far exceeded all our expectations making our stay a dream vacation.
USA24/01/2021
1/
10.0Excellent
We absolutely loved every minute of our stay at the Valentine and can’t wait to stay there again!USA 17/01/2021
Beautiful grounds, excellent food drinks and service. Golden swimup was perfect location and room!
USA13/01/2021
1/
9.0Excellent
Amazing stay! Our 3rd time and definitely not the last. You guys made us feel safe and comfortable. Drinks, food all amazing. Service was slightly slow with breakfast/dinner a few ...US 13/01/2021
Amazing stay! Our 3rd time and definitely not the last. You guys made us feel safe and comfortable. Drinks, food all amazing. Service was slightly slow with breakfast/dinner a few times but that is totally understandable as you haven’t as many staff due to limits on capacity. The VIM is and will always be perfect to us!!!
US13/01/2021
1/
9.0Excellent
What a fantastic resort! This was our first time at Valentin, and we were impressed upon walking into the lobby. The food and service was spectacular. Well done, especially during ...United States 12/01/2021
What a fantastic resort! This was our first time at Valentin, and we were impressed upon walking into the lobby. The food and service was spectacular. Well done, especially during COVID.
United States12/01/2021
1/
10.0Excellent
Staff and service were the best. Even with COVID happening it was relaxing.USA 30/12/2020
Staff and service were the best. Even with COVID happening it was relaxing.
USA30/12/2020
1/
10.0Excellent
We picked the best resort for our vacation. From the friendliness of the staff, fabulous food, cleanliness of the rooms and resort everything was 100% to our satisfaction.United States 26/12/2020
We picked the best resort for our vacation. From the friendliness of the staff, fabulous food, cleanliness of the rooms and resort everything was 100% to our satisfaction.
United States26/12/2020
1/
10.0Excellent
Missing it before we even left...ready to go back.USA 23/12/2020
Missing it before we even left...ready to go back.
USA23/12/2020
1/
10.0Excellent
This resort is absolutely beautiful! This was our first time here and immediately felt welcomed by everyone we interacted with. Huge shout outs to Lorenzo (GO Team) and Jesus (Le ...United States 20/12/2020
This resort is absolutely beautiful! This was our first time here and immediately felt welcomed by everyone we interacted with. Huge shout outs to Lorenzo (GO Team) and Jesus (Le Marche wait staff), everyone was incredibly friendly and attentive, these two went the extra mile for us and we greatly appreciated it. The amenities and facilities were all very impressive as well.
Loved it! Amazing room, food, beach, and service. Thanks especially to the beach guy Omar, and the fitness instructor, Zhanya, who my wife loved!USA 16/12/2020
The best staff, the best location, the best food, the best resort! Muchissimas gracias!
USA13/12/2020
1/
9.0Excellent
The resort was well maintained, the service was excellent, and the food in the restaurants was very good. Everyone was very friendly and helpful. The only complaint was the pillows ...USA 13/12/2020
The resort was well maintained, the service was excellent, and the food in the restaurants was very good. Everyone was very friendly and helpful. The only complaint was the pillows on the bed were extremely hard.
USA13/12/2020
1/
10.0Excellent
I love that the resort is all inclusive. All I have to worry about is the tip. Thank you to the staff for making the experience memorable!United States 13/12/2020
Everything was wonderful! The food, service and staff were the best! This was our first time but we will return.
Usa11/12/2020
1/
10.0Excellent
Terrific staff. Everyone is friendly, and says hola. You make us feel welcomed. Yoga on the beach at sunrise with Zyanya was an outstanding experience! Covid Protections were used by ...USA 11/12/2020
Terrific staff. Everyone is friendly, and says hola. You make us feel welcomed. Yoga on the beach at sunrise with Zyanya was an outstanding experience! Covid Protections were used by the staff at all times. The grounds were very well taken care of. Food is outstanding.
USA11/12/2020
1/
10.0Excellent
Just returned from our 5th trip to the VIM. We were not disappointed. Even dealing with Covid and hurricane damage the staff was amazing. The food was great as usual. ...USA 09/12/2020
Just returned from our 5th trip to the VIM. We were not disappointed. Even dealing with Covid and hurricane damage the staff was amazing. The food was great as usual. We will return.
USA09/12/2020
1/
10.0Excellent
Our friends were there in August and raved about Valentin Resort. They talked us into going back with them. I was very impressed! My wife and I had an awesome ...USA 07/12/2020
Our friends were there in August and raved about Valentin Resort. They talked us into going back with them. I was very impressed! My wife and I had an awesome time!
USA07/12/2020
1/
10.0Excellent
The following staff went above and beyond to make our stay perfect: Rosario building 6 concierge, Omar and Juan at the Mar Y Terre,
Rosa and Magdiela and Jesus from ...United States 06/12/2020
The following staff went above and beyond to make our stay perfect: Rosario building 6 concierge, Omar and Juan at the Mar Y Terre,
Rosa and Magdiela and Jesus from the Go team kept us engaged in all your activities and even taught us a little Spanish.
United States06/12/2020
1/
10.0Excellent
My wife and I were so impressed by the service and training of the staff. Every wish we had was taken care of.
In particular, Elsi in the Mar and ...USA 05/12/2020
My wife and I were so impressed by the service and training of the staff. Every wish we had was taken care of.
In particular, Elsi in the Mar and Tierra restaurant, Xochiti at the pool and our concierges Gema and Rosario made huge differences in our stay.
USA05/12/2020
1/
10.0Excellent
Just completed our 13th stay!!United States 04/12/2020
We had a great time. The staff were all very friendly and helpful. This was our second time at the resort and plan to return again.United States 04/12/2020
We have stayed at a lot of resorts and yours is so far our favorite! I can see why everyone we talked with was repeat customers.United States 01/12/2020
We have stayed at a lot of resorts and yours is so far our favorite! I can see why everyone we talked with was repeat customers.
United States01/12/2020
1/
10.0Excellent
I only gave “10” because that’s as high as it will go! This resort is absolutely far superior to anything else out there! The grounds! The rooms! The food! The ...United States 30/11/2020
I only gave “10” because that’s as high as it will go! This resort is absolutely far superior to anything else out there! The grounds! The rooms! The food! The drinks! The pools! Most of all, the amazing staff. They are so kind, warm and sincere. Nobody passes by without an “hola”. Truly a magical paradise.
United States30/11/2020
1/
10.0Excellent
Our second trip back. We had another wonderful experience. Staff is wonderful. Especially appreciated the special treatment we received from the plaza bar tender U'lises.United States 30/11/2020
Our second trip back. We had another wonderful experience. Staff is wonderful. Especially appreciated the special treatment we received from the plaza bar tender U'lises.
United States30/11/2020
1/
10.0Excellent
The location in Building 2 was perfect. Close to the pool, ocean, dining and entertainment areas. the managers were all great. Lucas in the breakfast restaurant was a stand out ...USA 29/11/2020
The location in Building 2 was perfect. Close to the pool, ocean, dining and entertainment areas. the managers were all great. Lucas in the breakfast restaurant was a stand out server.
USA29/11/2020
1/
10.0Excellent
Best All-Inclusive I have ever stayed at!! 5 STAR all the wayUSA 23/11/2020
Best All-Inclusive I have ever stayed at!! 5 STAR all the way
USA23/11/2020
1/
10.0Excellent
This was our first trip to the resort. We came with other couples who told us how great it was. We came in with great expectations and it was even ...United States 22/11/2020
This was our first trip to the resort. We came with other couples who told us how great it was. We came in with great expectations and it was even better than advertised. I've never met a staff so friendly and completely on top of everything. What a wonderful trip! Only recommendation I would have would be to have speakers around, I will call it the "party pool" And to have a day or 2 where the guests can request the music.
United States22/11/2020
1/
10.0Excellent
We had a fantastic time and will definitely be back soon!USA 17/11/2020
We had a fantastic time and will definitely be back soon!
USA17/11/2020
1/
10.0Excellent
3rd time at the resort. We love Sonia Valenzuela and Michel at the pool bar. My wife does more of the activities and really likes Jesus Corona, Felix and Lorenzo. ...United States 16/11/2020
3rd time at the resort. We love Sonia Valenzuela and Michel at the pool bar. My wife does more of the activities and really likes Jesus Corona, Felix and Lorenzo. The service that we always receive is what keeps us coming back. Everyone is great.
United States16/11/2020
1/
10.0Excellent
It was a great stay. Great food, amazingly beautiful grounds. The staff was so sincere and friendly!USA 12/11/2020
Nuestra estancia en este hotel ha sido una experiencia inolvidable: la atencion de su personal, los servicios, todo. Sin embargo, nuestra mayor valoracion la damos a la comida, su calidad ...Nueva York, EU 23/10/2020
Nuestra estancia en este hotel ha sido una experiencia inolvidable: la atencion de su personal, los servicios, todo. Sin embargo, nuestra mayor valoracion la damos a la comida, su calidad y presentacion; el nivel de los restaurantes es muy alto.
Amazing resort with outstanding service as always. We are return guests and will be back again!
USA01/10/2020
1/
10.0Excellent
Excellent service as always. Friendly service from everyone who go out of their way to help you. Magdiel at pool was so good to us!United States 29/09/2020
We had an amazing second stay! Can’t wait to visit again soon!
USA29/09/2020
1/
10.0Excellent
Todo excelente, la habitación, las instalaciones, la atención del personal, la comida. Pasamos una estancia maravillosa. Muchas gracias. Seguro vamos a volver prontoMexico 23/09/2020
Todo excelente, la habitación, las instalaciones, la atención del personal, la comida. Pasamos una estancia maravillosa. Muchas gracias. Seguro vamos a volver pronto
Mexico23/09/2020
1/
10.0Excellent
As a solo traveler, I found the level of service I received to be outstanding.United States 18/09/2020
We had a great time! The staff was very friendly, the food was fantastic, and the resort was beautiful.
USA16/09/2020
1/
10.0Excellent
Valentin is my wife's and I's favorite place to visit. We love the staff, the location, the food, the overall ambiance. This was our third visit, and it will not ...USA 14/09/2020
Valentin is my wife's and I's favorite place to visit. We love the staff, the location, the food, the overall ambiance. This was our third visit, and it will not be the last! Thank you for such an amazing trip during these hard times that we are all facing! We traveled with five other couples, only one of which has been to Valentin. All had the same experience.
USA14/09/2020
1/
9.0Excellent
vim es maravilloso y cuando piensas sel staff es cielo!
erick de las maletas y transportacion
jorge, elizabeth, carlos y omar de mar y tierra
sonia y magdiel del bar ...eeuu y merida, mexico 13/09/2020
vim es maravilloso y cuando piensas sel staff es cielo!
erick de las maletas y transportacion
jorge, elizabeth, carlos y omar de mar y tierra
sonia y magdiel del bar alberca
merecen reconociemiento por ser empleados sobresalientes!
This was year (3) for us, we love this resort and view it as our home away from home! The staff was incredible despite the hard times we are facing- ...United States 08/09/2020
This was year (3) for us, we love this resort and view it as our home away from home! The staff was incredible despite the hard times we are facing- were kind, and worked hard to make sure our stay was safe and enjoyable!
Magiel our cabana server on the beach for the majority of our stay was phenomenal personal touch, and made our stay fun we wanted to make sure you were aware of his exceptional service and personal nature.
Thank you for everything it was everything we hoped for and look forward to seeing you next year - maybe sooner!
Till next time
Jeff Pittman
United States08/09/2020
1/
10.0Excellent
Although the Valentin had to make some changes due to Covid, our stay was great. The staff was amazing as always and I'm looking forward to coming back again. They ...U.S.A. 06/09/2020
Although the Valentin had to make some changes due to Covid, our stay was great. The staff was amazing as always and I'm looking forward to coming back again. They do a tremendous job of making everyone feel special.
U.S.A.06/09/2020
1/
10.0Excellent
We had a great time. Sonia and Gorge were great.usa 26/08/2020
This was our 4th visit in past 2 years but first since Covid scare. Everything was wonderful during our stay and as expected from information about what was being done ...USA 25/08/2020
This was our 4th visit in past 2 years but first since Covid scare. Everything was wonderful during our stay and as expected from information about what was being done during Covid. We di miss swim up pool bars, entertainment was very very poor, and the breakfast and lunch at Mar y Tierea very disappointing. Lorenzo from Go Team, Xochi at beach Bali beds, Thalia serving around pool and Alphonso at Heaven Bar and Diego at Martini Bar made our stay truly special though. Also a BIG thank you to Isabel who went above and beyond in making up for a bad transfer upon arriving from the airport to the VIM.
USA25/08/2020
1/
10.0Excellent
Our second visit. Had as wonderful a time as our first!USA 19/08/2020
So wonderful! We live Jorge (waiter) and Rosario (concierge) but everyone was great!i cannot day enough about the staff.
United States11/08/2020
1/
10.0Excellent
Everything was excellent! We had a great time, felt safe in every aspect and truly enjoyed our time at this hotel for 5 days!! We hope to return soon!!United States 10/08/2020
Everything was excellent! We had a great time, felt safe in every aspect and truly enjoyed our time at this hotel for 5 days!! We hope to return soon!!
United States10/08/2020
1/
10.0Excellent
First time guest. Wonderful vacation. Staff was excellent! Food, Beach, Pools...super! Everyone was very friendly. Thank you we will be back someday.United States 10/08/2020
First time guest. Wonderful vacation. Staff was excellent! Food, Beach, Pools...super! Everyone was very friendly. Thank you we will be back someday.
United States10/08/2020
1/
10.0Excellent
Lorenzo Alex and Jesus made pool time great fun. Edgar made delicious drinks. Everyone worked very hard to keep us safe an allow us to have a fantastic stay! Your ...USA 10/08/2020
Lorenzo Alex and Jesus made pool time great fun. Edgar made delicious drinks. Everyone worked very hard to keep us safe an allow us to have a fantastic stay! Your staff goes above and beyond .
USA10/08/2020
1/
10.0Excellent
This was our 1st trip to a resort in Mexico and I was extremely happy with the resort and all the staff. Absolutely loved Lorenzo, Alex and bartender Edgar.USA 10/08/2020
This was our 1st trip to a resort in Mexico and I was extremely happy with the resort and all the staff. Absolutely loved Lorenzo, Alex and bartender Edgar.
USA10/08/2020
1/
10.0Excellent
Our first time there and it was absolutely amazing!!!United States 09/08/2020
We thoroughly enjoyed ourselves and felt safe with the precautions taken.
Usa08/08/2020
1/
9.0Excellent
As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees: ...US 24/07/2020
As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees:
Noemi - seating at M&T breakfast
Omar - waitstaff M&T
Teresa - M&T
Irvin - privilege lounge
Teresa - M&T
Miguel - privilege bed service (WOW!)
Joel - golden pool service
Osmar - la Olivo & la Hacienda
Alberto & Yuri - massage
Rosario - privilege concierge
But this one....Jorge....an amazing employee who really stood out for us. He was so attentive with pool service every day. He was so positive and upbeat. We looked forward to seeing him each day and hope he is there when we return.
We love you all. Take care and stay safe.
US24/07/2020
1/
10.0Excellent
This was our first time to the resort and even with all the Covid restrictions, we had a fabulous time!! We even extended our stay 2 extra nights!USA 22/07/2020
We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. ...USA 16/07/2020
We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. We will be back again because this resort feels like home!
USA16/07/2020
1/
9.0Excellent
Amazing week. Everyone was on top of their game. Could not have asked for more. The only surprise was having vendors on the beach.USA 13/07/2020
Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!!
All our ...USA 27/03/2020
Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!!
All our expectations were exceeded and we will be back soon.
Huge thank you to management who moved our transportation twice for us, as we tried to extend our stay 9 days but were only able to do 3 more. You were all so warm and accommodating. A home away from home.
USA27/03/2020
1/
9.0Excellent
This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were ...USA 25/03/2020
This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were here. The restaurants were all amazing. Everything is within walking distance.
USA25/03/2020
1/
10.0Excellent
Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach ...USA 23/03/2020
Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach is amazing.
USA23/03/2020
1/
10.0Excellent
This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our ...Usa 21/03/2020
This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our family. When we arrived at the resort, we knew this place was something special. It was truly paradise! We had the best vacation ever. The staff and service we received exceeded our expectations. They made us feel at home and relaxed. We always felt extremely safe and cared for. Everything was pristine! The grounds were gorgeous and perfectly kept. We loved the jungle-like beauty accompanied with tropical music as we walked throughout the grounds. The rooms were welcoming, the beds so comfortable. The food fabulous. Such beautiful architecture. And did I mention the beach? It was so majestic! I can’t say enough positives about this place, and I am not usually this generous with my reviews, but Valentin Imperial deserves the praise. Hoping very much to return. May God bless all who made our vacation so special!
Usa21/03/2020
1/
10.0Excellent
This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian ...Canada 21/03/2020
This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian restaurants. The food was delicious with beautiful buffets in the morning and lunchtime. The grounds are kept spotless and we indeed felt very spoiled. There was nothing that would have made it any nicer for us. Thank you!!
Canada21/03/2020
1/
10.0Excellent
This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything ...United States 17/03/2020
This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything is just absolutely amazing!
United States17/03/2020
1/
10.0Excellent
This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought ...USA 01/03/2020
This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought it was way better than it was. WRONG! It was even more amazing than we remembered. Would highly recommend staying here. We will be back.
USA01/03/2020
1/
10.0Excellent
This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We ...Canada 01/03/2020
This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We have never been somewhere where we’ve met so many return guests and now we know why. We will be back!
Canada01/03/2020
1/
9.0Excellent
Group of 4
Absolutely wonderful
Delicious food
Incredible staff
Housekeeping in room was inconsistent
We will returnUSA 01/03/2020
The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next ...United States 25/02/2020
The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next visit.
United States25/02/2020
1/
10.0Excellent
This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of ...USA 22/02/2020
This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of this resort care very deeply about making their guests feel special, and nearly every staff member--from dining to ground crew to transportation--also
appear to be happy with their employment.
USA22/02/2020
1/
10.0Excellent
Your staff is outstanding! We really enjoyed our stay, and plan to return.United States 19/02/2020
The resort was beautiful! Very impressed by how clean everything was and how friendly all the staff was!
United States26/01/2020
1/
10.0Excellent
Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. ...Usa 14/01/2020
Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. Enjoyed the games with the staff. Played volleyball and basketball in the pool each day with Ernesto, Memo, Rodolfo, and Daniel. Was truly a blast. Even rode the bull for a few seconds. Room was always cleaned and stocked with whatever we need Was truly a memorable stay for me and my family
Usa14/01/2020
1/
10.0Excellent
Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a ...Us 05/01/2020
Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a lot could be learned from the Valentin Staff. My wife has been to many resorts in the greater and surrounding Cancun area, and the Valentin by far was the best she ever stayed at. The food, the atmosphere, the energy, the shows, the grounds, the pool, the beach,...I could go on, but you get the picture. A couple of notes for first-timers, take and use the schedule you get every night so that you don't miss out on anything. All the shows were soooo wonderful, but if I had to say - "don't miss these", The magic show, Fire show, the Aqua show, and the Excellence show. As for the food, unbelievable! If you are a foodie, you will enjoy it. of note, the Corner restaurant chef's tasting and wine pairing menu was superb and worth the expense. Another tip would be to take your resort map with you as well - its a big place.
Us05/01/2020
1/
10.0Excellent
Second time visiting this resort and again we were both very pleased. Will be visiting again soon!USA 02/01/2020
Second time visiting this resort and again we were both very pleased. Will be visiting again soon!
USA02/01/2020
1/
10.0Excellent
Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a ...United states 31/12/2019
Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a world class resort that I highly recommend!
United states31/12/2019
1/
10.0Excellent
The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis ...Canada 15/12/2019
The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis and Edwin, and Ramon. Worth every penny, and I sincerely hope that it stays! We hope to visit again soon!
Sincerely, Kathy and Don Mercereau
Wonderful stay. Thank you for an unforgettable stay!
United States02/12/2019
1/
9.0Excellent
We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the ...Canada 29/11/2019
We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the Valentin.
Canada29/11/2019
1/
10.0Excellent
This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome ...USA 27/11/2019
This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome and the beach was perfect. I have to specially mention our waiter for several nights at Mar y Tierra - Jose Cifuentes. His service was above and beyond - by far the best waiter we've had on either side of the border. We're looking forward to returning.
USA27/11/2019
1/
9.0Excellent
We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally ...uSA 20/11/2019
We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally between more attractions. In five days we never had a bad experience with food, drinks, cleanliness, or wait staff and everyone was extremely friendly and helpful. They perform shows nightly and some of the singers and dancers are amazing. Would definitely recommend to anyone looking to relax.
uSA20/11/2019
1/
9.0Excellent
We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.United States 20/11/2019
We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.
United States20/11/2019
1/
9.0Excellent
We enjoyed the Valentin very much.
Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages.
Cons: Small gym and spaUSA 19/11/2019
We enjoyed the Valentin very much.
Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages.
Cons: Small gym and spa
USA19/11/2019
1/
9.0Excellent
It was a dream come true. The pool side bar did close too early.United States 18/11/2019
We especially liked the new carts for churros & crepes. I also appreciated the dress code for evenings.
United States17/11/2019
1/
10.0Excellent
This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the ...USA 14/11/2019
This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the staff is just lovely and accommodating. My husband and I came down with my daughter and her boyfriend. As usual, we had an amazing time. Thank you!
USA14/11/2019
1/
10.0Excellent
We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.USA 13/11/2019
We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.
USA13/11/2019
1/
10.0Excellent
Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. ...United States 06/11/2019
Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. Grounds are simply stunning. It never seems too packed even at near occupancy. Can't wait to return.
United States06/11/2019
1/
10.0Excellent
LOVE, LOVE, LOVE this place. We WILL be back!United States 06/11/2019
The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought ...USA 29/10/2019
The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought o have gorgeous wether, even during the 'rainy season'. The price was great! I have already started recommending this place to my friends and family.
USA29/10/2019
1/
10.0Excellent
Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!USA 23/10/2019
Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!
USA23/10/2019
1/
10.0Excellent
Everything was amazing. Dinners were exceptional and the service was even better.
Only feedback I have is in regards to the room. It was very humid and did not smell ...United States 17/10/2019
Everything was amazing. Dinners were exceptional and the service was even better.
Only feedback I have is in regards to the room. It was very humid and did not smell the best but probably because it was so hot. Wish we could have turned the AC down lower.
United States17/10/2019
1/
9.0Excellent
Great, clean, beautiful resort. The staff- amazing, friendly, hard working! The food is out of this world. Everything was perfect!USA 09/10/2019
The staff was great. Special thanks to Anna and Chef Victor.
United States09/10/2019
1/
10.0Excellent
Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying ...usa 08/10/2019
Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying at Valentin. He was intelligent, attentive and most of all very kind to my wife and I. Eric Ferreiro made our stay the most adventurous of them all! Thanks Eric!!!
usa08/10/2019
1/
8.0Excellent
Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot onIreland 08/10/2019
Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot on
The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit ...United States 02/10/2019
The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit and we have enjoyed every stay. We will be back.
We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates ...United States 30/09/2019
We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates at the Italian restaurant suggested probably our favorite food, the risotto. We could not have asked for a better stay
We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on ...United States 19/09/2019
We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on the beach. Alfonso took great care of us at Marche too.
The food was fantastic.
My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our ...United States 09/09/2019
My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our visit amazing. I am already counting down until we are back to celebrate my 45th Bday next March!
United States09/09/2019
1/
9.0Excellent
the service was great . people are very polite.usa 08/09/2019
Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends ...USA 07/09/2019
Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends the air conditioning wasn’t working properly so had to be moved to another building. Feel we should have been refunded one night of the upgrade since we had to pack up and move. This was disappointing since we could not be near our friends. Also only received turn down 4 of 8 nights. They either came too late or forgot. Restocking of room supplies was very inconsistent. Some days only two bottles of water. No napkins or stir sticks for coffee. Conscierge was very helpful when we spoke to her about the issues, Other than these issues everything was great. We do love the Valentin and all the wonderful staff.
USA07/09/2019
1/
10.0Excellent
This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), ...United States 05/09/2019
This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), and the service is excellent. Shout out to Neyelley at Le Marche who went above and beyond to accomodate my food allergies.
One way to improve for future: Consider offering your privledge guests a simple meal (sandwich, etc) upon arrival to be eaten during check in or immediately sent to their room. We arrived at lunch time after several hours of travel. One way to go above & beyond would have been to offer us a sandwich or something upon check in.
We can't wait to come back!
United States05/09/2019
1/
9.0Excellent
Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.USA 04/09/2019
Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.
USA04/09/2019
1/
9.0Excellent
This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here.
Can't wait to schedule our next ...United States of America 29/08/2019
This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here.
Can't wait to schedule our next visit.
United States of America29/08/2019
1/
10.0Excellent
We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon ...USA 26/07/2019
We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon suite in the golden section and it was totally worth the price. Due to the seaweed blooms preventing us from swimming in the ocean, we were so happy with the swim up suite. The grounds, the restaurants, the plazas, lobby, and even the restrooms were so clean and beautifully designed.
A shout out to all staff for their hospitality and smiles. A special shout out to Rene for making the fantastic coffee at Don Miguel. I recommend everyone to visit this place to relax, listen to piano music, and enjoy outstanding coffee.
We enjoyed dancing to the music provided by the Valentin Imperial Band and watching the Fireshow and Michael Jackson tribute show.
The only complaint I had is that Latin dance and Elegance shows had dancers who showed their entire backsides. It was awkward and embarrassing for us.
USA26/07/2019
1/
10.0Excellent
We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so ...uSA 01/07/2019
We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so clean as well as everywhere we went on the resort. We loved the place! The staff in every area was amazing! They were constantly cleaning or attending to the needs of their guests. We will definitely return to the VI! The entertainment was very enjoyable as well! We would like to give a huge shoutout and thank you to Jimmy at the Hacienda restaurant! He was beyond an amazing waiter! We even had our picture made with him! He was great! Jerry or Jared at the cabana rental also deserves recognition. He was very helpful, accommodating, and so friendly. Everyone was helpful and friendly! We loved our week there! Thank you from the Taylor family In Tennessee!
uSA01/07/2019
1/
10.0Excellent
This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the ...Canada 24/06/2019
This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the staff that make this place so great!
We would like to say a special thank you to some of the staff that made our visit memorable, Nallely and Jorge in Le Marche. They went out of their way every morning at the brunch buffet so enjoyable with great service. Renee the bar server at the Martini Bar and Le Plaza Espana, great service every time. A special thanks to Manuel and David in the Italian Restaurant, L'Olivio
We certainly plan to try make it back for a third stay.
Thank you,
Lance and Sheila Ubell
Canada24/06/2019
1/
10.0Excellent
My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating ...United States 04/06/2019
My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating the emerald suites with the beach view. They had a damp/mildew kind of smell to us (bottom floor). Although the view was lovely we were bothered enough by the smell that we requested to move to a golden suite overlooking the lazy river. That room (considered a downgrade) was lovely, more modern and had a clean fresh smell. We had to wait two nights but the staff was very accommodating and helpful in switching our rooms when one became available. The staff were all very friendly and attentive to our requests or needs. Our favorite server was Melina at Mar y Tierra. She was friendly and helpful in recommending a day trip and restaurant in Puerto Morelos to us. We definitely hope to return to this resort in the future!
United States04/06/2019
1/
10.0Excellent
My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I ...usa 13/05/2019
My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I believe they can improve on is the lunch buffet is basically the same everyday at all their restaurants and maybe if they had more events at night and by the pool. We loved it and will be back for sure. The room is always clean and they do turn down service which is included in price.
usa13/05/2019
1/
10.0Excellent
1st time at this resort and all I can say is WOW!
The entire staff was very friendly and right on top of everything!
Concierge was very helpful
Ivan, Jared, ...USA 11/05/2019
1st time at this resort and all I can say is WOW!
The entire staff was very friendly and right on top of everything!
Concierge was very helpful
Ivan, Jared, and Mario were especially A1 !!!!
The entire resort is so clean and well kept!
The guest to employee ratio is very favorable!
Jared at the pool was Great!!!
Mario was in charge of our romantic beach dinner, and believe me, You couldn't possibly get a more professional server
All in all, This resort is FABULOUS!!!!!
We were there from May 5th till May 10th
They say time flies when you're having fun,
Somehow that was not the case!
If you are looking for rest, relaxation or a party, it's all right here!
Top shelf liquor, and great food!
People you have to try this out!
USA11/05/2019
1/
10.0Excellent
We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. ...United States 23/04/2019
We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. Everything about this resort is great. We opted for the Privilege Package and to us it was well worth the splurge. The service was excellent just to name a few people that stood out there is Diana a pool side server, Miguel our concierge in Bldg 3, Alexandria, the concierge in the Privilege Lounge, and Angel & Javier in the sports bar.
United States23/04/2019
1/
10.0Excellent
My second visit to VIM and certainly not my last. This place is exquisiteUSA 23/04/2019
My second visit to VIM and certainly not my last. This place is exquisite
USA23/04/2019
1/
9.0Excellent
We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is ...usa 23/03/2019
We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is immeasurable. The amount of effort that pours into every detail here never ceases to amaze me. The grounds and architecture are so beautiful and the staff makes great effort to keep even the beach clean and pristine at all times. It is a nice detail that you don't have to make reservations at the restaurants. We have a hard time seeing ourselves vacationing anywhere else.
usa23/03/2019
1/
10.0Excellent
This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for ...United States 15/02/2019
This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for their special service. Regina was able to set up all of our dinner reservations, talk us through our language issues, help with a last bracelet, and basically anticipate our every need. She is an enthusiastic and very genuine person who loves to help people, and it shows. Melina took care of most of our breakfasts and lunches, and possesses the same enthusiasm and drive to help out the guests. After two days, she memorized our drink orders and was on her way to the bar before we were even seated.
United States15/02/2019
1/
10.0Excellent
We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous ...United States 14/02/2019
We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous food, immaculate grounds, superior service. We were truly treated like royalty! My husband called our travel agent the day we got home to watch for a deal next Jan.
United States14/02/2019
1/
10.0Excellent
My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, ...Usa 11/02/2019
My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, the food and entertainment were all excellent. Every staff member greeted us with big smiles and were very accommodating. We stayed for 6 days but could have stayed much longer! We highly recommend Valentin Imperial and would absolutely love to visit again.
Usa11/02/2019
1/
10.0Excellent
My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came ...United States 21/01/2019
My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came back and got married here!!! This year will be our 10 year anniversary and I plan on surprising my wife with a vacation here. This place is EXCELLENT!!!
United States21/01/2019
1/
10.0Excellent
Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, ...usa 18/01/2019
Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, loved the superbly landscaped and manicured grounds, loved the amenities, and most of all, loved the staff and level of attention and service they provided. Special mention of Jared and Francisco at the Privilege area at the beach, Edgar at bar next to our room in swim-up suite. Cristel, who waited on us at the Indonesian cuisine restaurant, all of the wait staff at Mar Y Terra restaurant, and all of the wait staff at the cabanas in Privilege area on the beach. Fantastic service. Also, the entertainment staff at the pool area were wonderful: Wendy, Juicy and their co-worker who led the TRX exercises and some of the pool activities (her name escapes me but she was the out-going beautiful one!) made our stay muy fun! The nightly entertainment was top notch too. We will return next January for sure!
usa18/01/2019
1/
10.0Excellent
This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to ...United States 20/12/2018
This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to get my wife a special dish for her birthday. We will be returning next year to come back home. Thanks for everything.
United States20/12/2018
1/
10.0Excellent
The experience was good was well attended, staff was good, breakfast just need a bit more flavorUnited States 14/10/2018
The experience was good was well attended, staff was good, breakfast just need a bit more flavor
United States14/10/2018
1/
9.0Excellent
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and ...United States 11/10/2018
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and our concierge Miguel). We liked it so much we extended two more nights!
United States11/10/2018
1/
10.0Excellent
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything ...USA 08/10/2018
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything we wanted it to be.
USA08/10/2018
1/
10.0Excellent
Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!USA 01/10/2018
Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!
USA30/09/2018
1/
10.0Excellent
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. ...usa 26/09/2018
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. I had been missing my ring that I lost earlier in the week. It was a sentimental ring my children gave me and I was devastated that I couldn't find it before I left. I checked in with the concierge twice. Last time right before I left. On our way out on the shuttle, someone must have found it, stopped the shuttle on the way to the airport, and one of your staff members rode the bike as quickly as possible to return it to me. I was overwhelmed with the thoughtfulness and kindness of the staff. THANK YOU so much for remembering and returning my ring! It made my day!
usa26/09/2018
1/
10.0Excellent
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both ...USA 24/09/2018
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both cancun as well as tulum & downtown playa del carmen. The resort was beautiful, the room was clean, comfortable & luxurious. The food was excellent (room service food was ok - the restaurants, especially Ginger and La Hacienda were awesome). Great access to the beach, and the staff was very friendly and accommodating the entire stay. The shows at night were nice as well! We enjoyed the magic show. 5 stars all the way!
USA24/09/2018
1/
10.0Excellent
Absolutely love the location. Beach access was amazing and the grounds stunning.Usa 24/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating ...USA 12/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating and polite.
USA12/09/2018
1/
10.0Excellent
Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)USA 12/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only ...United States 10/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only thing that I didn't like was that the music changed!! We loved the old music. It was a women singing relaxed covers from artists like guns and roses or even Soundgarden. What happened to that?! Still an amazing time though!
United States10/09/2018
1/
9.0Excellent
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as ...United States 08/09/2018
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as soon as we can.
United States08/09/2018
1/
10.0Excellent
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possibleunited states 30/08/2018
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possible
united states30/08/2018
1/
10.0Excellent
This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.United States 27/08/2018
Everything was wonderful - we love it at Valentin !!!!
United States26/08/2018
1/
10.0Excellent
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as ...United States 22/08/2018
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as they were all SO nice and always greeted us and said "my pleasure" any time we thanked them. Keep up the good work. It was our first time and we will be back soon!!!
United States22/08/2018
1/
10.0Excellent
Loved it! Great food, activities, and service!USA 20/08/2018
Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.
Chile19/08/2018
1/
10.0Excellent
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is ...USA 15/08/2018
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is hands-down what made the restory stand out!
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is ...America 31/07/2018
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is unbelievably courteous and prompt and make you feel like you are the most important guess at the resort. Thank you for making our vacation magical.
America31/07/2018
1/
10.0Excellent
Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been onUnited States 30/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, ...United States 15/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, deserves recognition for doing a fabulous job of going above and beyond.
United States15/07/2018
1/
10.0Excellent
Beautiful resort, very clean, incrediable food. Awesome staff and service!U.S.A. 15/07/2018
Beautiful resort, very clean, incrediable food. Awesome staff and service!
U.S.A.15/07/2018
1/
9.0Excellent
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, ...Canada 09/07/2018
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, wonderful beach, comfortable rooms and nice and friendly staff. Special thanks to the lifeguard team: Pavel, Moises and their colleagues! These guys are great! Looking forward to our next trip at the Valentin!
Canada09/07/2018
1/
10.0Excellent
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!Colombia 09/07/2018
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!
Colombia09/07/2018
1/
10.0Excellent
This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!USA 09/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall ...usa 06/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall was very satisfied. We are hoping to bring our five sons back with us next time with their wives. Hopefully there is a discount for multiple rooms.
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach ...United States 28/06/2018
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach was beautiful. It wasn't crowded and we never had to wait for anything. The bands in the evening were very good and we had fun dancing. It really was flawless!
United States28/06/2018
1/
9.0Excellent
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan ...United States 17/06/2018
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan & Carlos -- waiters at l'Olivo
- Delfino: Waiter at L'Alsace
- Stefanie: our concierge in building 5 who helped us booking our tours with a taxi
- Pascual: our taxi driver that took us to many places like Chichen Itza, Cenotes, Valladolid, Tulum, etc.
It was a great experience and the beds we very confortable!
United States17/06/2018
1/
9.0Excellent
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. ...United States 16/06/2018
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. And my husband bought a beautiful bracelet for our upcoming 35th Anniversary.
United States16/06/2018
1/
9.0Excellent
Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.United States 13/06/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been ...usa 23/05/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been returning to this resort for several years, and every year we see more improvements. The room was nice and clean, the pool well managed, and the food was amazing. We want to mentioned several people who made our vacation unforgettable:
Le Marche Buffet Restaurant-- Montserrat, Louis and Naddelly.
Mar y Tierra--Angel
The Manager of Il Olivo Restaurant-- Yumahi Lozada.
The Manager of Alsace French Restaurant.
We are looking forward to come back the next year.
The Fayermark and Geft Family.
usa23/05/2018
1/
10.0Excellent
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.mexico 15/05/2018
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.
mexico15/05/2018
1/
10.0Excellent
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to ...United States 12/05/2018
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to return.
United States12/05/2018
1/
10.0Excellent
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Shermanusa 08/05/2018
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Sherman
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. ...United States 29/04/2018
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. The golf cart service was very good and came in handy since we were in building 9. The entertainment was great and we were always able to find activities we wanted to participate in. The GO staff were amazing as well. Thank you for everything.
United States29/04/2018
1/
8.0Excellent
This was our third stay and we will be back again!Canada 24/04/2018
This was our third stay and we will be back again!
Canada24/04/2018
1/
9.0Excellent
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be backCanada 23/04/2018
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be back
Canada23/04/2018
1/
10.0Excellent
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ...USA 22/04/2018
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ensure you have the best vacation possible! We will definitely be back!
USA22/04/2018
1/
10.0Excellent
Pasamos nuestro vacaciones de maravilla.Estados Unidos 18/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was ...USA 11/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was so much fun teaching AquaForce and Pool Bike. Vanessa, the concierge was super helpful and accommodating. All of the staff was so kind and helpful, but these two went above and beyond.
USA11/04/2018
1/
10.0Excellent
Great resort with amazing food and serviceUnited States 09/04/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for ...United States 29/03/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for our honeymoon and we’re sure we’ll be back for several occasions!!
United States29/03/2018
1/
10.0Excellent
We loved everything about this placeUSA 27/03/2018
The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.
USA25/03/2018
1/
10.0Excellent
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be back. ...canada 23/03/2018
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be back.
march 2018.
canada23/03/2018
1/
10.0Excellent
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love ...U.s.a. 18/03/2018
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love this place.
U.s.a.18/03/2018
1/
10.0Excellent
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed ...USA 13/03/2018
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed eating at La Hacienda and trying different types of margaritas from the bar there. During the day, we never had any difficulty finding seating by the pool or on the beach. Finally, a key highlight of the trip was the resort staff, who were all so friendly and helpful.
USA13/03/2018
1/
10.0Excellent
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was ...United States 12/03/2018
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was spotless and meticulously maintained. The staff were extremely friendly and very professional. We were treated fantastically by everyone; particularly Francisco and Jose who are the beach and pool concierge managers. Also Bennie from the Go Entertainment group was excellent at getting people involved.
The restaurants were top notch. I did not have any meal that was less than a 5 star rating. We will be returning next year.
Our only area of improvement would be the wifi service. It was very weak in our room and throughout most of the resort. I realize this is a vacation and many people don't care about connectivity. But may couples both work and must maintain some connection to their business.
United States12/03/2018
1/
9.0Excellent
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will ...United States 20/02/2018
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will book again for sure!
United States20/02/2018
1/
9.0Excellent
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!USA 20/02/2018
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!
USA20/02/2018
1/
8.0Excellent
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, ...United States 19/02/2018
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, Aqua force to name a few. Love this place and we would definitely return.
United States19/02/2018
1/
9.0Excellent
Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.united states 18/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward ...USA 13/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward to returning to your wonderful resort on the Riviera Maya!
USA13/02/2018
1/
10.0Excellent
We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit.
Thank you!USA 13/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the ...USA 10/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the Privilege desk for being especially helpful.
Actually your entire staff were wonderful. This is our third straight year and we intend to return.
USA10/02/2018
1/
9.0Excellent
We were very satisfied with all aspects of our stay.USA 09/02/2018
We were very satisfied with all aspects of our stay.
USA09/02/2018
1/
10.0Excellent
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.United States 06/02/2018
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.
United States06/02/2018
1/
9.0Excellent
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big ...Canada 06/02/2018
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big thank you to
Dora,Bryan,Sairy,Carlos and Hector for making us feel so welcome. They are a great
bunch. Definitely recommend this resort.
Canada06/02/2018
1/
2.0Bad
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort ...United States 05/02/2018
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort was beautiful and relaxing!
United States05/02/2018
1/
10.0Excellent
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food ...Canada 04/02/2018
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food at all the restaurants. The staff were fantastic . We would certainly come back again.
Canada04/02/2018
1/
10.0Excellent
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We ...Canada 01/02/2018
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We would also like to mention the staff that organized the activities around the pool, the beach etc..Bryan, Sairy, Dora,Carlos,Hector,Ramona. What a great bunch. They absolutely made our holiday special. And I’m sure a lot of the guests would agree..
All the staff around the resort were nice and helpful also.
Canada01/02/2018
1/
10.0Excellent
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come backScotland 29/01/2018
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come back
Scotland29/01/2018
1/
10.0Excellent
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!USA 22/01/2018
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!
USA22/01/2018
1/
10.0Excellent
Fantastic resort! All of the staff was amazing!United States 22/01/2018
The property is beautiful. The service was excellent. The food was very very good.
USA14/01/2018
1/
10.0Excellent
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.usa 13/01/2018
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.
usa13/01/2018
1/
10.0Excellent
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.USA 10/01/2018
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.
USA10/01/2018
1/
9.0Excellent
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a ...United States 09/01/2018
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a lovely and welcoming staff and festive atmosphere for 5 nights! The rooms are wonderful, we like building 6 the best and the bar at this lazy river pool is wonderful and serves a fabulous lunch menu poolside! We have been the most pleased with how the restaurants have accommodated our daughter with some very profound food allergies. She was nervous about being able to avoid tomatoes, beef and bell peppers (also many spices) but the staff went above and beyond to make her comfortable and prepared special delicious meals for her. The staff is wonderful, housekeeping made a special effort each day to have our room clean, rose petals in bathroom, flowers on the beds..once again, such lovely attention to detail and certainly a 5 star experience! As we left this year we have already discussed returning for a 3rd time!
United States09/01/2018
1/
9.0Excellent
Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.USA 08/01/2018
We had another amazing stay at VIM! We felt like family and were able to truly relax.
United States07/01/2018
1/
9.0Excellent
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him ...USA 04/01/2018
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him for making the stay relaxing and enjoyable. A couple of suggestions that would have made the stay even better would be a wider variety available on the room service menu and the ability to make reservations for dinner, as the wait in the evenings were quite long. I’d also like to the thank the Imperial Band and entertainment staff as they made the NYE party a very memorable one. Thank you for a wonderful stay and we look forward to coming back.
USA04/01/2018
1/
10.0Excellent
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.USA 31/12/2017
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.
Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!
USA25/12/2017
1/
9.0Excellent
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!france 22/12/2017
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!
france22/12/2017
1/
10.0Excellent
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par ...Canada 20/12/2017
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par le courent de la mer. Félicitations Roberto pour ton professionnalisme.
Merci à tous les gens qui travaillent la bas et nous ont rendu un excellent séjour au Mexique.
Canada20/12/2017
1/
9.0Excellent
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché), Angel ...Canada 12/12/2017
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché), Angel et Carlos (Mar y Tierra), Viany (Taman Sari), Jesus (L'Alsace), Jesus (La Hacienda) et Francisco (concierge de la plage). Ils ont fait en sorte que notre séjour soit encore une fois mémorable!
Canada12/12/2017
1/
9.0Excellent
Had an amazing time and certainly look forward to coming back someday!USA 04/12/2017
Had an amazing time and certainly look forward to coming back someday!
USA04/12/2017
1/
10.0Excellent
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch ...United States 03/12/2017
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch buffet by the beach. He made us feel like we were close friends, familly and at home.
United States03/12/2017
1/
10.0Excellent
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never ...Usa 18/11/2017
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never stingy with it,with bud light in a can which makes my husband very happy. The room is clean and beautiful. The staff was great. Dacier in the restaurant by the beach was good. Guillimo at the pool bar makes awesome drinks...they all do. And Luis in the surf and turf was so very good.My only complaint is about my fellow Americans who seem to have gotten rude and ignorant at times. A few were nasty to other guests and the help. Try to act right when you are on vacation!
Usa18/11/2017
1/
8.0Excellent
Wonderful stay for my husbands 40th birthday!USA 11/11/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many ...canada 21/10/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many 5 star resorts, and we must admit this has been an outstanding vacation. First of all, the service on the site, especially with the team of Monserratt, the manager of the Marché (buffet for the breakfast and lunch). I have a health condition with gluten and dairy free. Each day,
I had help and special meal from the chef Carlos. I never experienced that kind of attention anywhere else . Miss Monserratt and her team's work was over and beyond the call of duty. Exceptionnal!!!! The beauty of the garden with the vegetation and the music, the golden room, the lazy pool, the ambiance at the beach and the choice of the "a la carte restaurants" are certainlly responsable for making the Valentin " the paradise to be". Of course, we will come back for our next vacations. Martine
canada21/10/2017
1/
9.0Excellent
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was ...Usa 15/10/2017
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was beautiful with wild life everywhere, the food is fantastic and always a ton of it. The staff is the best, very friendly and super helpful with any and all of your needs. If you need something just ask. We took a trip off property and I was very impressed with the security getting in to the property and getting out. We felt very safe at all times. They have different restaurants that are first class and everything was included. We received great service from each & everyone that delivered our room service (Alex) and the lady that serviced our room (Denise). The gentleman that showed us to our room upon arrival (Roger) was also very friendly & helpful.
Usa15/10/2017
1/
9.0Excellent
The stay overall was great, (details sent to customercare@valentinmaya.com)Russia 09/10/2017
En general la estancia fue muy agradable y el personal con una excelente actitud de servicio.
Felicidades
MEXICO28/09/2017
1/
9.0Excellent
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not ...canada 21/09/2017
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not like is the wi-fi availability. The connection is quite weak and this is something that should be improved for our tech world nowadays.
canada21/09/2017
1/
10.0Excellent
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that ...usa 20/09/2017
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries.
The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range.
These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial.
THANK YOU SO VERY MUCH FOR THE GREAT HOSPITALITY!!
usa20/09/2017
1/
9.0Excellent
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que ...España 14/09/2017
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que te acogen nos ha hecho amar ese lugar y sus gentes. Detalles muy cuidados y las calidades de los productos tanto de alimentación como bebidas es excelente.
España14/09/2017
1/
10.0Excellent
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana ...USA 31/08/2017
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana singer where this roxana?
USA31/08/2017
1/
9.0Excellent
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and ...Canada 22/08/2017
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and the ladies at Tamin Sari and of course Ana at the concierge desk!
Canada22/08/2017
1/
9.0Excellent
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos ...España 13/08/2017
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos muchisimas cosas para hacer que nuestra estancia sea mas agradable.asimismo las chicas de recepcion, asi como luis en el check inn. desde yamuchas gracias por hacer de estas vacaciones un verdadero sue;o. sin mas les saluda atte
SERGIO RAMA MARCHESSE
FANNY RAMA MARCHESSE
y nuestra madre FANNY MARCHESSE BESOMBES.
un amable saludo.
España13/08/2017
1/
10.0Excellent
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the ...United States 10/08/2017
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the best vacation experience I ever had in my life and I would recommend this resort to anyone. There was a smile on everyone's face the entire time. No one seemed annoyed...even when I ordered fish sticks at 3am. She even offered me a slice of chocolate cake! Um, yes please.
My husband feels the same way - book this resort - you will not regret it!
I want to come back!
United States10/08/2017
1/
10.0Excellent
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch ...United States 02/08/2017
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch and breakfast is wonderful, but the wait to eat at dinner is long and once you get seated it often takes two hours before you have all of your food. That would be the only thing that could be improved. I would like to give a shout out to the entire Go Team. Your entertainment team is top notch!! Lucy and Dora always go above and beyond to make everyone feel special and welcome. They work very hard to make sure everyone is having a great time. These two ladies are why we will make our 4th trip to the VAlentin next year. Hands down the very best!!
United States02/08/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, ...United Kingdom 20/07/2017
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. We never went back to our room without a smile in our hearts & belly. We would love to return with friends and family to "desfrutare " all the enjoyable days we had.
United Kingdom20/07/2017
1/
9.0Excellent
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first ...Australia 20/07/2017
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first time to Rivera Maya. We booked through TripGuy travel agency and it was a resort they highly recommended. I would have to agree. We felt that we received exceptional service and value for the cost.
It is about 20 or 25 minutes from the airport. The resort was large: the rooms, restaurants, and pools were nicely spaced out. It was not too large to walk, yet felt more open than a high rise in the hotel zone. The resort was about 25 minutes from playa del carmen proper and about 50 minutes from the hotel zone. Due to this, we decided not to venture out. We had a great time at the resort and didn't miss not being able to walk out.
The entertainment staff was great. They had games in the pool and volleyball on the beach. The beach was a real highlight. it was spacious and the service to the chairs was excellent. They closed it at night because of the turtles, which was a slight bummer. Yet if you got up before sunrise you could catch a glimpse of a turtle on the beach. The couple we stayed with did this and were very happy they did.
The food was very good. Which is always important to me. The restaurants were varied in options. There was a specific dress code of long pants and dress/polo shirts for men. It seemed odd, since women could get in with almost anything. Yet the meals were all excellent. We enjoyed the mexican option most. There was no reservation, which was a bit of a problem if you wanted to eat late. It was nice to not have to worry about booking, yet it made for a long wait if you went around 8pm. The restaurants also closed at 10:30pm. It would have been nice if they stayed open an hour later. The only downside in food was that there was no buffet option available. This I think contributed to the long lines. For dinner you either had to order room service or go out to a restaurant.
We met a lot of nice people while at the resort and many said they have been back multiple times. I prefer to see different resorts but I can see the appeal. The property was clean and the service from everyone was excellent.
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Australia20/07/2017
1/
9.0Excellent
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down ...United Kingdom 20/07/2017
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner or room service - no buffet. Our group ended up very grumpy by the time food was finally served (plan 2-3 hours for dinner). The shows were spectacular- especially the fire show. Don't miss the Mexican night with homemade tacos -- so good! The pool is massive with options to be a little loud or go to the other end for quiet and serene. This place caters to every vacation type!
United Kingdom20/07/2017
1/
10.0Excellent
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta ...España 20/07/2017
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el mas mínimo detalle. Sin duda alguna regresaría!!!
España20/07/2017
1/
9.0Excellent
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para ...España 20/07/2017
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para pasar unas vacaciones en pareja o con amigos.
La comida es excelente, tanto en los restó Mar & Tierra (con la atención especial de Angel) como de los resto de la noche con sus especialidades x países. El desayuno en Le Marché supercompleto y muy variado. La comida es de una excelente calidad.
La animacion es muy divertida. Super recomendable la fiesta de espuma!!!
Las piletas estan muy buenas y la zona de playa y los servicios también. La playa es la zona ideal para relajarse, tomar unos tragoa y disfrutar del sol y la naturaleza a pleno.
Laa habitaciones son enormes, estivimos en una Golden, ub8cación ideal... cerca de la playa y a 2 cuadras del lobby .... que se llega caminando o en carritos de golf.
Muchas gracias personal del Valentín Imperial Maya.
España20/07/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The ...USA 20/07/2017
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time.
