VA Imperial Riviera Maya ’s Reviews

resort was great, food ok the travel (airport)) was not

usa13/05/2021

We really enjoyed the location and the friendliness and helpfulness of all staff. It was a very nice and accommodating vacation. All the food and drinks were good, and the entire resort was beautiful.

USA12/05/2021

Excellent service. Beautiful resort and the staff is amazing. We keep coming back because of how friendly and accommodating the staff is. They are top notch.

United States09/05/2021

Great stay! Staff was wonderful. COVID precautions were clear and well done.

United States07/05/2021

We loved our stay at the Valentin Imperial. The staff was warm and welcoming. We had wonderful meals and service at every restaurant. We enjoyed the beach and the lazy river pool and could always find a palapa in the shade.

United States07/05/2021

Everything was amazing!! The staff was incredible and so attentive to our needs. I will definitely return!!

United States06/05/2021

We thoroughly enjoyed our stay! From reception to the ground staff, everyone was very pleasant to be around. We were treated with the utmost respect and as if we were the only guests at the resort. We will defiantly be coming back!

United States01/05/2021

This was a beautiful resort. All of the staff was excellent. The cleaning staff for our room 1304 was so great. I loved the evening band Imperial Band. So much energy and fun. They were great musicians.

usa28/04/2021

Everything was amazing!!! Food was wonderful. The room and attention to detail was great. ALL of your staff were so warm and welcoming. The customer care was beyond anything I have experienced!! One bad thing...the bed was waaaaay to soft. The one thing I will complain about.

usa28/04/2021

Stayed 7 days for our 25th wedding anniversary. Loved our Imperial Suite....first time for that room type and privilege package. Loved being able to make dinner reservations and have lobster every night. Rosario was amazing as our concierge...she handled all the little details for us. Antonio was also amazing in arrangements before we arrived...He was always prompt in responding to my emails. We loved seeing Elsi for breakfast each morning at Mar y Tierra...just love her. All of the staff is always so friendly and eager to help...can't say enough about them. Thanks also to Ezekiel, Noemi, Sandra and Laura in the Spa, Sachi, Alejandro, Maricela at O'Livio..also the manager at O'Livio..sorry can't remember all the names. Can't wait to visit again...SOON !

United States26/04/2021

Our stay was absolutely amazing! Perfect way to celebrate my lady's birthday and our anniversary. The staff was friendly and super helpful! Gema was wonderful and very attentive!

USA26/04/2021

Excellent service from airport transfer at arrival to pick up for departure. Our room (12204) was dated but the view was amazing. As always the service was top notch. From beach waiters (Miguel and Yesenia) to restaurant servers (Osmar and Barbara) and the servers at Mar y Tierra. Thank you for your hospitality. We will be back

USA24/04/2021

Beautiful resort. But what really makes the difference is the staff. Everyone I ran into was super nice, smart, knowledgeable, and worked really hard. There are a ton of beautiful resorts out there but none of them have the staff that you do. They are honestly the major reason I’ve gone three times and plan to come back many more.

United States24/04/2021

Wonderful vacation!! The staff could not be more accommodating and friendly. The grounds are beautiful and inviting and the dining was good. We had a one issues with service at breakfast but all in all good. I do wish there were more options for snack type foods for lunch. This was our second time and we will be back.

United States24/04/2021

The Property is absolutely stunning, this is our second visit here. The Staff was very accommodating. The beach is really clean. They are incredibly COVID safe. I never felt uncomfortable.

Untied States24/04/2021

This was our third trip back in less than 2 years and it is still our favorite getaway. Rosario, Dr Tricia, Francisco, Rosa, Pedro... ALL the staff, they’re like family. We love every second of our visits and wish we could stay longer each time. We can’t wait to get back home.

US19/04/2021

Shout out to some AMAZING people working in your resort! Angeles made us delicious flaming coffee's every night in Don Miguels. Mildre at Mar y Tierra had a sunny disposition and was so sweet and kind! Ivan was so happy, energetic, friendly and responsive! Took such great care of us! Naomi at Mar y Tierra brought me a birthday cake at lunch and the staff sang happy birthday to me without my husband or I even asking for this! Everyone there makes us feel so special and welcomed. We love this resort! Third time here and we are already planning our next trip

USA12/04/2021

Amazing resort!

United States11/04/2021

The service is always amazing. This was our fourth visit and we were recognized from our previous visits. One of the first faces to greet us was Jorge in Le Marche and we made sure to visit him every day at lunch. At the Boreda swim up bar, Erick and Michel was excellent! Virginia was a familiar face in the lobby and she also took great care of us on the nights she was at Don Miguel. Also at Don Miguel, Angeles took excellent care of us and remembered my order from night to night. Alejandro at the Italian restaurant made sure we were well cared for and that we felt like family. Finally Chef William at Ginger made the best sushi that I have ever had and he even had fun with my husband who does not eat sushi

United States07/04/2021

We had a great time at the Valentin. The staff was very friendly and the food was great. We will return.

United States03/04/2021

We missed some of the small amenities from our last trip that have been suspended due to the pandemic.

United States02/04/2021

Our housekeeping staff was exceptional in taking care of our room. I would also like to commend Leyder and Ivan from Tiera Mar for their exceptional service

United States01/04/2021

The staff was incredible throughout our stay. They were always on top of everything we needed, often before we needed it. As someone with a gluten intolerance, the staff at all restaurants went above and beyond to make me feel like it was never a problem. I was brought out desserts that were not on the menu when there were no gluten free options. Everyone said hello, treated us as if we were the most important people in the world and were so kind. Lorenzo, Jesus and Alex for entertainment were so much fun; Michel, Joel, Yessenia were fabulous with drinks. Angel was great both times we visited with his service. I only wish I remembered the names of everyone who stood out.

from US01/04/2021

Absolutely Wonderful! Beautiful grounds, amazing staff, incredible service!

USA31/03/2021

Great resort, will be back

USA29/03/2021

We just got home from our third trip to the Valentin Imperial and have already started planning next year's visit. We love this resort. The food and staff are excellent. We love their rooms, the pools, the bars and the beach.

United States28/03/2021

This was our fifth visit, and we agreed it was our best! We left a review on Trip Advisor as well. We loved the breakfast and lunch menu at Mar and Tierra. The service was wonderful. We loved Mildre and Leyder!

United States28/03/2021

This was our first time at your resort. Our friends had been there before and kept telling us how wonderful your resort was. They planned a return trip and convinced us to come with them. We experienced a first class resort. Our experience from the day we arrived at the airport till the day we left was truely wonderful. We will be returning. Bravo Valentin!!

USA28/03/2021

Excelente servicio, el personal muy amable y atento a todo lo que necesitábamos, la comida deliciosa.

Mexico24/03/2021

Good experience. Very well kept facilities and excellent staff.

USA23/03/2021

This was our third time here, and everytime is amazing. The staff is super friendly and helpful. Rooms are spotless and huge. Food is great and you can't beat that ocean view with no other resorts around.

United States22/03/2021

First time at this resort and first time in Mexico and it will not be our last. This resort exceeded our expectations. My fiancé and I stayed in the Emerald suite and it truly felt like paradise. The staff goes above and beyond to make your stay perfect. Cannot wait to visit again!

united states22/03/2021

This was our 3rd visit to Valentin. We hoped it was still the same, but was pleased that even what was good before, was even better and improved to perfection. Wonderful !!!

USA20/03/2021

Absolutely loved our stay. Will definitely be returning in the future.

USA20/03/2021

Grissell, Angela, and Amanda in Don Miguel's and Plaza are wonderful!!!!

United States16/03/2021

The only down side of my trip was that I don't use a cell phone and you had to have one to scan for a menu. Before the virus each restaurant had a menu outside to review. They took that down.. I don't understand. Not everyone likes carrying or owns a cell phone.

United States10/03/2021

We both highly recommend the Valentin Imperial. It was a week away from Covid; it actually felt like it used to feel before our world changed. It is one of the most relaxing vacations we have had in awhile. There is something for everyone at the Valentin. The main pool has planned activities, and the lazy river pool and beach are more quiet. The staff is very friendly, attentive and professional. The grounds are lush and beautiful, and we were well taken care of. Anyone concerned about going, shouldn't worry because the Valentin was meticulous when it came to Covid precautions! We are already thinking about when we can come back! Loved IT!

United States01/03/2021

This is our first time after friends kept talking about this resort and for sure it wont be our last time. We will certainly come back. Everything in the resort is wonderful from staffs to service. The cleanness is another level and we definitely appreciate all the Covid precaution/test etc. The only small complaint is our room was right next to the cleaning storage and things can get very loud in the morning. Next time when we come back I would certainly ask for further away room.

USA01/03/2021

We loved all the food, great beach, friendly staff. The service got better each day, but it's probably due to COVID. The hotel grounds are beautiful, but we had to do a lot of walking because everything is so spread out, but it was still beautiful. Imperial band was great, DJ Jerry was awesome and friendly. Entertainment team was fun and friendly (all of them). Best waiters were Jose/Mar y Tierra, Jesus and Isaac. Thalia/waitress was great at the plaza. Massages were great, even the one by the pool by Damian.

United States27/02/2021

We had a wonderful vacation. Thank you to your wonderful and friendly staff, working under difficult covid conditions. We are already planning our next visit.

USA27/02/2021

Thank you for allowing us to escape the world, reconnect as a couple and enjoy your beautiful resort. Your facilities and staff are outstanding. Our first trip to Mexico in a long time and it was well worth it. We will definitely return soon. I have to say that the staff far exceeded their duties and were so happy to help with anything we needed. Your staff made our trip extra special and they need to be commended on their friendly and courteous actions. We really needed this trip and it was everything we hoped for and allowed us to rejuvenate to return to our busy lives. Many blessing to you all. Thank you again.

United States24/02/2021

Our concierge, Kate in building 4, was excellent. We ere so impressed with the food and staff! We will be back!

United States23/02/2021

We can’t wait to return! Best vacation ever!

United States23/02/2021

It was absolutely amazing!

United States21/02/2021

Beautiful room, beautiful location, excellent food, wonderful staff.

USA12/02/2021

Our visit was very enjoyable. The staff works so hard to make everything impeccable! From the accommodations, to the presentation of food and drinks, and we feel like family. This was our 3rd visit, and we will be returning February 2022. We LOVE this resort ♥️

United States11/02/2021

Such an amazing trip! Fun, relaxing, beautiful!! Kept the Mexican feel with the surrounding scenery. Was very clean.

United States25/01/2021

Our second trip and it was just as excellent as the first time. With COVID, we felt safe - issues. The staff was friendly and extremely helpful. We brought friends this time and they were equally impressed. The food was like eating in a 5 star restaurant every night. We most definitely will be back.

Canada24/01/2021

This was a great vacation! Our concierge, Wilberth, made this an unforgettable vacation.

United States24/01/2021

All areas are spotless! Staff friendly, helpful, courteous and fun. Everything was perfect from the suite, the pools, the beach, the drinks, food and staff. Our concierge took care of everything for us! He was in building 11 and his name was Wilburth. He far exceeded all our expectations making our stay a dream vacation.

USA24/01/2021

We absolutely loved every minute of our stay at the Valentine and can’t wait to stay there again!

USA17/01/2021

Beautiful grounds, excellent food drinks and service. Golden swimup was perfect location and room!

USA13/01/2021

Amazing stay! Our 3rd time and definitely not the last. You guys made us feel safe and comfortable. Drinks, food all amazing. Service was slightly slow with breakfast/dinner a few times but that is totally understandable as you haven’t as many staff due to limits on capacity. The VIM is and will always be perfect to us!!!

US13/01/2021

What a fantastic resort! This was our first time at Valentin, and we were impressed upon walking into the lobby. The food and service was spectacular. Well done, especially during COVID.

United States12/01/2021

Staff and service were the best. Even with COVID happening it was relaxing.

USA30/12/2020

We picked the best resort for our vacation. From the friendliness of the staff, fabulous food, cleanliness of the rooms and resort everything was 100% to our satisfaction.

United States26/12/2020

Missing it before we even left...ready to go back.

USA23/12/2020

This resort is absolutely beautiful! This was our first time here and immediately felt welcomed by everyone we interacted with. Huge shout outs to Lorenzo (GO Team) and Jesus (Le Marche wait staff), everyone was incredibly friendly and attentive, these two went the extra mile for us and we greatly appreciated it. The amenities and facilities were all very impressive as well.

United States20/12/2020

Very nice stay

United States19/12/2020

Loved it! Amazing room, food, beach, and service. Thanks especially to the beach guy Omar, and the fitness instructor, Zhanya, who my wife loved!

USA16/12/2020

The best staff, the best location, the best food, the best resort! Muchissimas gracias!

USA13/12/2020

The resort was well maintained, the service was excellent, and the food in the restaurants was very good. Everyone was very friendly and helpful. The only complaint was the pillows on the bed were extremely hard.

USA13/12/2020

I love that the resort is all inclusive. All I have to worry about is the tip. Thank you to the staff for making the experience memorable!

United States13/12/2020

Everything was wonderful! The food, service and staff were the best! This was our first time but we will return.

Usa11/12/2020

Terrific staff. Everyone is friendly, and says hola. You make us feel welcomed. Yoga on the beach at sunrise with Zyanya was an outstanding experience! Covid Protections were used by the staff at all times. The grounds were very well taken care of. Food is outstanding.

USA11/12/2020

Just returned from our 5th trip to the VIM. We were not disappointed. Even dealing with Covid and hurricane damage the staff was amazing. The food was great as usual. We will return.

USA09/12/2020

Our friends were there in August and raved about Valentin Resort. They talked us into going back with them. I was very impressed! My wife and I had an awesome time!

USA07/12/2020

The following staff went above and beyond to make our stay perfect: Rosario building 6 concierge, Omar and Juan at the Mar Y Terre, Rosa and Magdiela and Jesus from the Go team kept us engaged in all your activities and even taught us a little Spanish.

United States06/12/2020

My wife and I were so impressed by the service and training of the staff. Every wish we had was taken care of. In particular, Elsi in the Mar and Tierra restaurant, Xochiti at the pool and our concierges Gema and Rosario made huge differences in our stay.

USA05/12/2020

Just completed our 13th stay!!

United States04/12/2020

We had a great time. The staff were all very friendly and helpful. This was our second time at the resort and plan to return again.

United States04/12/2020

Amazing stay at this beautiful resort

Usa01/12/2020

We have stayed at a lot of resorts and yours is so far our favorite! I can see why everyone we talked with was repeat customers.

United States01/12/2020

I only gave “10” because that’s as high as it will go! This resort is absolutely far superior to anything else out there! The grounds! The rooms! The food! The drinks! The pools! Most of all, the amazing staff. They are so kind, warm and sincere. Nobody passes by without an “hola”. Truly a magical paradise.

United States30/11/2020

Our second trip back. We had another wonderful experience. Staff is wonderful. Especially appreciated the special treatment we received from the plaza bar tender U'lises.

United States30/11/2020

The location in Building 2 was perfect. Close to the pool, ocean, dining and entertainment areas. the managers were all great. Lucas in the breakfast restaurant was a stand out server.

USA29/11/2020

Best All-Inclusive I have ever stayed at!! 5 STAR all the way

USA23/11/2020

This was our first trip to the resort. We came with other couples who told us how great it was. We came in with great expectations and it was even better than advertised. I've never met a staff so friendly and completely on top of everything. What a wonderful trip! Only recommendation I would have would be to have speakers around, I will call it the "party pool" And to have a day or 2 where the guests can request the music.

United States22/11/2020

We had a fantastic time and will definitely be back soon!

USA17/11/2020

3rd time at the resort. We love Sonia Valenzuela and Michel at the pool bar. My wife does more of the activities and really likes Jesus Corona, Felix and Lorenzo. The service that we always receive is what keeps us coming back. Everyone is great.

United States16/11/2020

It was a great stay. Great food, amazingly beautiful grounds. The staff was so sincere and friendly!

USA12/11/2020

Wonderful time there!

USA05/11/2020

Nuestra estancia en este hotel ha sido una experiencia inolvidable: la atencion de su personal, los servicios, todo. Sin embargo, nuestra mayor valoracion la damos a la comida, su calidad y presentacion; el nivel de los restaurantes es muy alto.

Nueva York, EU23/10/2020

wonderful time

united states22/10/2020

Loved all of it!

USA21/10/2020

Amazing resort with outstanding service as always. We are return guests and will be back again!

USA01/10/2020

Excellent service as always. Friendly service from everyone who go out of their way to help you. Magdiel at pool was so good to us!

United States29/09/2020

We had an amazing second stay! Can’t wait to visit again soon!

USA29/09/2020

Todo excelente, la habitación, las instalaciones, la atención del personal, la comida. Pasamos una estancia maravillosa. Muchas gracias. Seguro vamos a volver pronto

Mexico23/09/2020

As a solo traveler, I found the level of service I received to be outstanding.

United States18/09/2020

We had a wonderful time at the VIM. Wish y’all would serve Michalob Ultra. Otherwise perfect vacation.

USA18/09/2020

We had a great time! The staff was very friendly, the food was fantastic, and the resort was beautiful.

USA16/09/2020

Valentin is my wife's and I's favorite place to visit. We love the staff, the location, the food, the overall ambiance. This was our third visit, and it will not be the last! Thank you for such an amazing trip during these hard times that we are all facing! We traveled with five other couples, only one of which has been to Valentin. All had the same experience.

USA14/09/2020

vim es maravilloso y cuando piensas sel staff es cielo! erick de las maletas y transportacion jorge, elizabeth, carlos y omar de mar y tierra sonia y magdiel del bar alberca merecen reconociemiento por ser empleados sobresalientes!

eeuu y merida, mexico13/09/2020

Amazing stay as always!

USA10/09/2020

This was year (3) for us, we love this resort and view it as our home away from home! The staff was incredible despite the hard times we are facing- were kind, and worked hard to make sure our stay was safe and enjoyable! Magiel our cabana server on the beach for the majority of our stay was phenomenal personal touch, and made our stay fun we wanted to make sure you were aware of his exceptional service and personal nature. Thank you for everything it was everything we hoped for and look forward to seeing you next year - maybe sooner! Till next time Jeff Pittman

United States08/09/2020

Although the Valentin had to make some changes due to Covid, our stay was great. The staff was amazing as always and I'm looking forward to coming back again. They do a tremendous job of making everyone feel special.

U.S.A.06/09/2020

We had a great time. Sonia and Gorge were great.

usa26/08/2020

This was our 4th visit in past 2 years but first since Covid scare. Everything was wonderful during our stay and as expected from information about what was being done during Covid. We di miss swim up pool bars, entertainment was very very poor, and the breakfast and lunch at Mar y Tierea very disappointing. Lorenzo from Go Team, Xochi at beach Bali beds, Thalia serving around pool and Alphonso at Heaven Bar and Diego at Martini Bar made our stay truly special though. Also a BIG thank you to Isabel who went above and beyond in making up for a bad transfer upon arriving from the airport to the VIM.

USA25/08/2020

Our second visit. Had as wonderful a time as our first!

USA19/08/2020

So wonderful! We live Jorge (waiter) and Rosario (concierge) but everyone was great!i cannot day enough about the staff.

United States11/08/2020

Everything was excellent! We had a great time, felt safe in every aspect and truly enjoyed our time at this hotel for 5 days!! We hope to return soon!!

United States10/08/2020

First time guest. Wonderful vacation. Staff was excellent! Food, Beach, Pools...super! Everyone was very friendly. Thank you we will be back someday.

United States10/08/2020

Lorenzo Alex and Jesus made pool time great fun. Edgar made delicious drinks. Everyone worked very hard to keep us safe an allow us to have a fantastic stay! Your staff goes above and beyond .

USA10/08/2020

This was our 1st trip to a resort in Mexico and I was extremely happy with the resort and all the staff. Absolutely loved Lorenzo, Alex and bartender Edgar.

USA10/08/2020

Our first time there and it was absolutely amazing!!!

United States09/08/2020

The only thing that was missing was the shows in the evening.

USA09/08/2020

We thoroughly enjoyed ourselves and felt safe with the precautions taken.

Usa08/08/2020

As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees: Noemi - seating at M&T breakfast Omar - waitstaff M&T Teresa - M&T Irvin - privilege lounge Teresa - M&T Miguel - privilege bed service (WOW!) Joel - golden pool service Osmar - la Olivo & la Hacienda Alberto & Yuri - massage Rosario - privilege concierge But this one....Jorge....an amazing employee who really stood out for us. He was so attentive with pool service every day. He was so positive and upbeat. We looked forward to seeing him each day and hope he is there when we return. We love you all. Take care and stay safe.

US24/07/2020

This was our first time to the resort and even with all the Covid restrictions, we had a fabulous time!! We even extended our stay 2 extra nights!

USA22/07/2020

Everything exceeded our expectations. Look forward to returning!

US20/07/2020

Wonderful stay! great staff and great food!

USA17/07/2020

We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. We will be back again because this resort feels like home!

USA16/07/2020

Amazing week. Everyone was on top of their game. Could not have asked for more. The only surprise was having vendors on the beach.

USA13/07/2020

Everything was amazing!!

USA12/07/2020

Always an amazing stay. Love everyone there ! And wait to go back!!! Thank you again. !

Usa02/04/2020

Antonio who served us on the beach was awesome!!!

Mexico29/03/2020

Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!! All our expectations were exceeded and we will be back soon. Huge thank you to management who moved our transportation twice for us, as we tried to extend our stay 9 days but were only able to do 3 more. You were all so warm and accommodating. A home away from home.

USA27/03/2020

This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were here. The restaurants were all amazing. Everything is within walking distance.

USA25/03/2020

Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach is amazing.

USA23/03/2020

This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our family. When we arrived at the resort, we knew this place was something special. It was truly paradise! We had the best vacation ever. The staff and service we received exceeded our expectations. They made us feel at home and relaxed. We always felt extremely safe and cared for. Everything was pristine! The grounds were gorgeous and perfectly kept. We loved the jungle-like beauty accompanied with tropical music as we walked throughout the grounds. The rooms were welcoming, the beds so comfortable. The food fabulous. Such beautiful architecture. And did I mention the beach? It was so majestic! I can’t say enough positives about this place, and I am not usually this generous with my reviews, but Valentin Imperial deserves the praise. Hoping very much to return. May God bless all who made our vacation so special!

Usa21/03/2020

This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian restaurants. The food was delicious with beautiful buffets in the morning and lunchtime. The grounds are kept spotless and we indeed felt very spoiled. There was nothing that would have made it any nicer for us. Thank you!!

Canada21/03/2020

This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything is just absolutely amazing!

United States17/03/2020

This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought it was way better than it was. WRONG! It was even more amazing than we remembered. Would highly recommend staying here. We will be back.

USA01/03/2020

This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We have never been somewhere where we’ve met so many return guests and now we know why. We will be back!

Canada01/03/2020

Group of 4 Absolutely wonderful Delicious food Incredible staff Housekeeping in room was inconsistent We will return

USA01/03/2020

Amazing experience; wonderful, friendly staff; beautiful grounds; perfect vacation

United States28/02/2020

The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next visit.

United States25/02/2020

This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of this resort care very deeply about making their guests feel special, and nearly every staff member--from dining to ground crew to transportation--also appear to be happy with their employment.

USA22/02/2020

Your staff is outstanding! We really enjoyed our stay, and plan to return.

United States19/02/2020

Such an amazing staff ! Food is amazing as well this is our second time and will be back for sure

Usa12/02/2020

Wonderful stay! Staff, location, and amenities were perfect.

United States10/02/2020

Impeccable service, great food, and unbelievable scenery :)

USA10/02/2020

The resort was beautiful! Very impressed by how clean everything was and how friendly all the staff was!

United States26/01/2020

Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. Enjoyed the games with the staff. Played volleyball and basketball in the pool each day with Ernesto, Memo, Rodolfo, and Daniel. Was truly a blast. Even rode the bull for a few seconds. Room was always cleaned and stocked with whatever we need Was truly a memorable stay for me and my family

Usa14/01/2020

Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a lot could be learned from the Valentin Staff. My wife has been to many resorts in the greater and surrounding Cancun area, and the Valentin by far was the best she ever stayed at. The food, the atmosphere, the energy, the shows, the grounds, the pool, the beach,...I could go on, but you get the picture. A couple of notes for first-timers, take and use the schedule you get every night so that you don't miss out on anything. All the shows were soooo wonderful, but if I had to say - "don't miss these", The magic show, Fire show, the Aqua show, and the Excellence show. As for the food, unbelievable! If you are a foodie, you will enjoy it. of note, the Corner restaurant chef's tasting and wine pairing menu was superb and worth the expense. Another tip would be to take your resort map with you as well - its a big place.

Us05/01/2020

Second time visiting this resort and again we were both very pleased. Will be visiting again soon!

USA02/01/2020

Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a world class resort that I highly recommend!

United states31/12/2019

The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis and Edwin, and Ramon. Worth every penny, and I sincerely hope that it stays! We hope to visit again soon! Sincerely, Kathy and Don Mercereau

Canada15/12/2019

We had a wonderful stay.

United States09/12/2019

This was our first stay with you, it was a wonderful relaxing stay

United Kingdom07/12/2019

Would like to see more night time activities.

United States07/12/2019

Wonderful stay. Thank you for an unforgettable stay!

United States02/12/2019

We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the Valentin.

Canada29/11/2019

This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome and the beach was perfect. I have to specially mention our waiter for several nights at Mar y Tierra - Jose Cifuentes. His service was above and beyond - by far the best waiter we've had on either side of the border. We're looking forward to returning.

USA27/11/2019

We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally between more attractions. In five days we never had a bad experience with food, drinks, cleanliness, or wait staff and everyone was extremely friendly and helpful. They perform shows nightly and some of the singers and dancers are amazing. Would definitely recommend to anyone looking to relax.

uSA20/11/2019

We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.

United States20/11/2019

We enjoyed the Valentin very much. Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages. Cons: Small gym and spa

USA19/11/2019

It was a dream come true. The pool side bar did close too early.

United States18/11/2019

Perfect. Would like some restaurant changes as we have been 4 times and still the same

USA18/11/2019

We especially liked the new carts for churros & crepes. I also appreciated the dress code for evenings.

United States17/11/2019

This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the staff is just lovely and accommodating. My husband and I came down with my daughter and her boyfriend. As usual, we had an amazing time. Thank you!

USA14/11/2019

We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.

USA13/11/2019

Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. Grounds are simply stunning. It never seems too packed even at near occupancy. Can't wait to return.

United States06/11/2019

LOVE, LOVE, LOVE this place. We WILL be back!

United States06/11/2019

The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought o have gorgeous wether, even during the 'rainy season'. The price was great! I have already started recommending this place to my friends and family.

USA29/10/2019

Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!

USA23/10/2019

Everything was amazing. Dinners were exceptional and the service was even better. Only feedback I have is in regards to the room. It was very humid and did not smell the best but probably because it was so hot. Wish we could have turned the AC down lower.

United States17/10/2019

Great, clean, beautiful resort. The staff- amazing, friendly, hard working! The food is out of this world. Everything was perfect!

USA09/10/2019

Excellent

United States09/10/2019

The staff was great. Special thanks to Anna and Chef Victor.

United States09/10/2019

Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying at Valentin. He was intelligent, attentive and most of all very kind to my wife and I. Eric Ferreiro made our stay the most adventurous of them all! Thanks Eric!!!

usa08/10/2019

Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot on

Ireland08/10/2019

Excellent all around

USA05/10/2019

The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit and we have enjoyed every stay. We will be back.

United States02/10/2019

Everything was wonderful

United States02/10/2019

Has a great time loved everything!!

United States30/09/2019

We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates at the Italian restaurant suggested probably our favorite food, the risotto. We could not have asked for a better stay

United States30/09/2019

Perfecto!

United States30/09/2019

We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on the beach. Alfonso took great care of us at Marche too. The food was fantastic.

United States19/09/2019

OustAnding place with great service

USA17/09/2019

Excellent stay, all employees went above and beyond

United States12/09/2019

loved it

United States09/09/2019

My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our visit amazing. I am already counting down until we are back to celebrate my 45th Bday next March!

United States09/09/2019

the service was great . people are very polite.

usa08/09/2019

Another fabulous stay at the Valentin. Resort, staff, food and service are all first class.

United Kingdom08/09/2019

Amazing!!

United States08/09/2019

Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends the air conditioning wasn’t working properly so had to be moved to another building. Feel we should have been refunded one night of the upgrade since we had to pack up and move. This was disappointing since we could not be near our friends. Also only received turn down 4 of 8 nights. They either came too late or forgot. Restocking of room supplies was very inconsistent. Some days only two bottles of water. No napkins or stir sticks for coffee. Conscierge was very helpful when we spoke to her about the issues, Other than these issues everything was great. We do love the Valentin and all the wonderful staff.

USA07/09/2019

This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), and the service is excellent. Shout out to Neyelley at Le Marche who went above and beyond to accomodate my food allergies. One way to improve for future: Consider offering your privledge guests a simple meal (sandwich, etc) upon arrival to be eaten during check in or immediately sent to their room. We arrived at lunch time after several hours of travel. One way to go above & beyond would have been to offer us a sandwich or something upon check in. We can't wait to come back!

United States05/09/2019

Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.

USA04/09/2019

This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here. Can't wait to schedule our next visit.

United States of America29/08/2019

We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon suite in the golden section and it was totally worth the price. Due to the seaweed blooms preventing us from swimming in the ocean, we were so happy with the swim up suite. The grounds, the restaurants, the plazas, lobby, and even the restrooms were so clean and beautifully designed. A shout out to all staff for their hospitality and smiles. A special shout out to Rene for making the fantastic coffee at Don Miguel. I recommend everyone to visit this place to relax, listen to piano music, and enjoy outstanding coffee. We enjoyed dancing to the music provided by the Valentin Imperial Band and watching the Fireshow and Michael Jackson tribute show. The only complaint I had is that Latin dance and Elegance shows had dancers who showed their entire backsides. It was awkward and embarrassing for us.

USA26/07/2019

We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so clean as well as everywhere we went on the resort. We loved the place! The staff in every area was amazing! They were constantly cleaning or attending to the needs of their guests. We will definitely return to the VI! The entertainment was very enjoyable as well! We would like to give a huge shoutout and thank you to Jimmy at the Hacienda restaurant! He was beyond an amazing waiter! We even had our picture made with him! He was great! Jerry or Jared at the cabana rental also deserves recognition. He was very helpful, accommodating, and so friendly. Everyone was helpful and friendly! We loved our week there! Thank you from the Taylor family In Tennessee!

uSA01/07/2019

This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the staff that make this place so great! We would like to say a special thank you to some of the staff that made our visit memorable, Nallely and Jorge in Le Marche. They went out of their way every morning at the brunch buffet so enjoyable with great service. Renee the bar server at the Martini Bar and Le Plaza Espana, great service every time. A special thanks to Manuel and David in the Italian Restaurant, L'Olivio We certainly plan to try make it back for a third stay. Thank you, Lance and Sheila Ubell

Canada24/06/2019

My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating the emerald suites with the beach view. They had a damp/mildew kind of smell to us (bottom floor). Although the view was lovely we were bothered enough by the smell that we requested to move to a golden suite overlooking the lazy river. That room (considered a downgrade) was lovely, more modern and had a clean fresh smell. We had to wait two nights but the staff was very accommodating and helpful in switching our rooms when one became available. The staff were all very friendly and attentive to our requests or needs. Our favorite server was Melina at Mar y Tierra. She was friendly and helpful in recommending a day trip and restaurant in Puerto Morelos to us. We definitely hope to return to this resort in the future!

United States04/06/2019

My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I believe they can improve on is the lunch buffet is basically the same everyday at all their restaurants and maybe if they had more events at night and by the pool. We loved it and will be back for sure. The room is always clean and they do turn down service which is included in price.

usa13/05/2019

1st time at this resort and all I can say is WOW! The entire staff was very friendly and right on top of everything! Concierge was very helpful Ivan, Jared, and Mario were especially A1 !!!! The entire resort is so clean and well kept! The guest to employee ratio is very favorable! Jared at the pool was Great!!! Mario was in charge of our romantic beach dinner, and believe me, You couldn't possibly get a more professional server All in all, This resort is FABULOUS!!!!! We were there from May 5th till May 10th They say time flies when you're having fun, Somehow that was not the case! If you are looking for rest, relaxation or a party, it's all right here! Top shelf liquor, and great food! People you have to try this out!

USA11/05/2019

We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. Everything about this resort is great. We opted for the Privilege Package and to us it was well worth the splurge. The service was excellent just to name a few people that stood out there is Diana a pool side server, Miguel our concierge in Bldg 3, Alexandria, the concierge in the Privilege Lounge, and Angel & Javier in the sports bar.

United States23/04/2019

My second visit to VIM and certainly not my last. This place is exquisite

USA23/04/2019

We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is immeasurable. The amount of effort that pours into every detail here never ceases to amaze me. The grounds and architecture are so beautiful and the staff makes great effort to keep even the beach clean and pristine at all times. It is a nice detail that you don't have to make reservations at the restaurants. We have a hard time seeing ourselves vacationing anywhere else.

usa23/03/2019

This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for their special service. Regina was able to set up all of our dinner reservations, talk us through our language issues, help with a last bracelet, and basically anticipate our every need. She is an enthusiastic and very genuine person who loves to help people, and it shows. Melina took care of most of our breakfasts and lunches, and possesses the same enthusiasm and drive to help out the guests. After two days, she memorized our drink orders and was on her way to the bar before we were even seated.

United States15/02/2019

We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous food, immaculate grounds, superior service. We were truly treated like royalty! My husband called our travel agent the day we got home to watch for a deal next Jan.

United States14/02/2019

My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, the food and entertainment were all excellent. Every staff member greeted us with big smiles and were very accommodating. We stayed for 6 days but could have stayed much longer! We highly recommend Valentin Imperial and would absolutely love to visit again.

Usa11/02/2019

My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came back and got married here!!! This year will be our 10 year anniversary and I plan on surprising my wife with a vacation here. This place is EXCELLENT!!!

United States21/01/2019

Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, loved the superbly landscaped and manicured grounds, loved the amenities, and most of all, loved the staff and level of attention and service they provided. Special mention of Jared and Francisco at the Privilege area at the beach, Edgar at bar next to our room in swim-up suite. Cristel, who waited on us at the Indonesian cuisine restaurant, all of the wait staff at Mar Y Terra restaurant, and all of the wait staff at the cabanas in Privilege area on the beach. Fantastic service. Also, the entertainment staff at the pool area were wonderful: Wendy, Juicy and their co-worker who led the TRX exercises and some of the pool activities (her name escapes me but she was the out-going beautiful one!) made our stay muy fun! The nightly entertainment was top notch too. We will return next January for sure!

usa18/01/2019

This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to get my wife a special dish for her birthday. We will be returning next year to come back home. Thanks for everything.

United States20/12/2018

The experience was good was well attended, staff was good, breakfast just need a bit more flavor

United States14/10/2018

It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and our concierge Miguel). We liked it so much we extended two more nights!

United States11/10/2018

This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything we wanted it to be.

USA08/10/2018

Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!

USA01/10/2018

Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!

USA30/09/2018

The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. I had been missing my ring that I lost earlier in the week. It was a sentimental ring my children gave me and I was devastated that I couldn't find it before I left. I checked in with the concierge twice. Last time right before I left. On our way out on the shuttle, someone must have found it, stopped the shuttle on the way to the airport, and one of your staff members rode the bike as quickly as possible to return it to me. I was overwhelmed with the thoughtfulness and kindness of the staff. THANK YOU so much for remembering and returning my ring! It made my day!

usa26/09/2018

My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both cancun as well as tulum & downtown playa del carmen. The resort was beautiful, the room was clean, comfortable & luxurious. The food was excellent (room service food was ok - the restaurants, especially Ginger and La Hacienda were awesome). Great access to the beach, and the staff was very friendly and accommodating the entire stay. The shows at night were nice as well! We enjoyed the magic show. 5 stars all the way!

USA24/09/2018

Absolutely love the location. Beach access was amazing and the grounds stunning.

Usa24/09/2018

The place was beautiful. The couples massage was delightful and relaxing. The food was delicious and service was prompt

United States13/09/2018

Best resort we have ever stayed at!

United States13/09/2018

Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating and polite.

USA12/09/2018

Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)

USA12/09/2018

Amazing stay, great staff, food and pool

United Kingdom10/09/2018

Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only thing that I didn't like was that the music changed!! We loved the old music. It was a women singing relaxed covers from artists like guns and roses or even Soundgarden. What happened to that?! Still an amazing time though!

United States10/09/2018

Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as soon as we can.

United States08/09/2018

Oh my God we had a wonderful time would have loved to stay another week Will be back as soon as possible

united states30/08/2018

This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.

United States27/08/2018

Everything was wonderful - we love it at Valentin !!!!

United States26/08/2018

Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as they were all SO nice and always greeted us and said "my pleasure" any time we thanked them. Keep up the good work. It was our first time and we will be back soon!!!

United States22/08/2018

Loved it! Great food, activities, and service!

USA20/08/2018

Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.

Chile19/08/2018

Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is hands-down what made the restory stand out!

USA15/08/2018

:)

Argentina15/08/2018

I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is unbelievably courteous and prompt and make you feel like you are the most important guess at the resort. Thank you for making our vacation magical.

America31/07/2018

Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been on

United States30/07/2018

We very much enjoyed our stay! Thank you.

Mexico23/07/2018

We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, deserves recognition for doing a fabulous job of going above and beyond.

United States15/07/2018

Beautiful resort, very clean, incrediable food. Awesome staff and service!

U.S.A.15/07/2018

We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, wonderful beach, comfortable rooms and nice and friendly staff. Special thanks to the lifeguard team: Pavel, Moises and their colleagues! These guys are great! Looking forward to our next trip at the Valentin!

Canada09/07/2018

Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!

Colombia09/07/2018

This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!

USA09/07/2018

We really enjoyed VIRM!

USA07/07/2018

This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall was very satisfied. We are hoping to bring our five sons back with us next time with their wives. Hopefully there is a discount for multiple rooms.

usa06/07/2018

Go team was great

United States03/07/2018

We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach was beautiful. It wasn't crowded and we never had to wait for anything. The bands in the evening were very good and we had fun dancing. It really was flawless!

United States28/06/2018

We really enjoyed our stay at the Valentin Imperial! Most of the staff were very friendly and helpful, and a very few less. Our favorite staff people were: - Juan & Carlos -- waiters at l'Olivo - Delfino: Waiter at L'Alsace - Stefanie: our concierge in building 5 who helped us booking our tours with a taxi - Pascual: our taxi driver that took us to many places like Chichen Itza, Cenotes, Valladolid, Tulum, etc. It was a great experience and the beds we very confortable!

United States17/06/2018

Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. And my husband bought a beautiful bracelet for our upcoming 35th Anniversary.

United States16/06/2018

Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.

United States13/06/2018

amazing experience

USA13/06/2018

It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been returning to this resort for several years, and every year we see more improvements. The room was nice and clean, the pool well managed, and the food was amazing. We want to mentioned several people who made our vacation unforgettable: Le Marche Buffet Restaurant-- Montserrat, Louis and Naddelly. Mar y Tierra--Angel The Manager of Il Olivo Restaurant-- Yumahi Lozada. The Manager of Alsace French Restaurant. We are looking forward to come back the next year. The Fayermark and Geft Family.

usa23/05/2018

excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.

mexico15/05/2018

This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to return.

United States12/05/2018

We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special! Eric and Kathy Sherman

usa08/05/2018

We very much enjoyed our stay !

USA08/05/2018

excellent resort

USA07/05/2018

Thanks

USA06/05/2018

Delia and Craig

US05/05/2018

My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. The golf cart service was very good and came in handy since we were in building 9. The entertainment was great and we were always able to find activities we wanted to participate in. The GO staff were amazing as well. Thank you for everything.

United States29/04/2018

This was our third stay and we will be back again!

Canada24/04/2018

This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be back

Canada23/04/2018

Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ensure you have the best vacation possible! We will definitely be back!

USA22/04/2018

Pasamos nuestro vacaciones de maravilla.

Estados Unidos18/04/2018

The waiter Alejandro for breakfast and lunch at beach restaurant did a superb job. Alma sushi cook was also great

United States18/04/2018

First Class

USA11/04/2018

We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was so much fun teaching AquaForce and Pool Bike. Vanessa, the concierge was super helpful and accommodating. All of the staff was so kind and helpful, but these two went above and beyond.

USA11/04/2018

Great resort with amazing food and service

United States09/04/2018

Great stay. Check in was not as smooth as in the past.

United States09/04/2018

Amazing.

Wales.uk07/04/2018

Awesome stay. We will definitely be back!

USA06/04/2018

Estamos muy contentos de haber elegido su Hotel, su personal siempre atento a cada requerimiento, más que recomendado, felicitaciones!

Chile05/04/2018

Awesome as always!

United States31/03/2018

This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for our honeymoon and we’re sure we’ll be back for several occasions!!

United States29/03/2018

We loved everything about this place

USA27/03/2018

The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.

USA25/03/2018

amazing...just amazing. great service and staff has great respect for our needs. just amazing and we travel a lot. a real 5* hôtel without any dought we will be back. march 2018.

canada23/03/2018

One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love this place.

U.s.a.18/03/2018

My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed eating at La Hacienda and trying different types of margaritas from the bar there. During the day, we never had any difficulty finding seating by the pool or on the beach. Finally, a key highlight of the trip was the resort staff, who were all so friendly and helpful.

USA13/03/2018

My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was spotless and meticulously maintained. The staff were extremely friendly and very professional. We were treated fantastically by everyone; particularly Francisco and Jose who are the beach and pool concierge managers. Also Bennie from the Go Entertainment group was excellent at getting people involved. The restaurants were top notch. I did not have any meal that was less than a 5 star rating. We will be returning next year. Our only area of improvement would be the wifi service. It was very weak in our room and throughout most of the resort. I realize this is a vacation and many people don't care about connectivity. But may couples both work and must maintain some connection to their business.

United States12/03/2018

We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will book again for sure!

United States20/02/2018

Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!

USA20/02/2018

Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, Aqua force to name a few. Love this place and we would definitely return.

United States19/02/2018

Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.

united states18/02/2018

My wife and myself. This was our 4th trip to VIM.

United States15/02/2018

Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward to returning to your wonderful resort on the Riviera Maya!

USA13/02/2018

We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit. Thank you!

USA13/02/2018

Beautiful property. Excellent staff. Excellent food.

United States12/02/2018

We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the Privilege desk for being especially helpful. Actually your entire staff were wonderful. This is our third straight year and we intend to return.

USA10/02/2018

We were very satisfied with all aspects of our stay.

USA09/02/2018

Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.

United States06/02/2018

This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful.. The staff at the pool was outstanding and enjoyed them so much. A big thank you to Dora,Bryan,Sairy,Carlos and Hector for making us feel so welcome. They are a great bunch. Definitely recommend this resort.

Canada06/02/2018

The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort was beautiful and relaxing!

United States05/02/2018

Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food at all the restaurants. The staff were fantastic . We would certainly come back again.

Canada04/02/2018

This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We would also like to mention the staff that organized the activities around the pool, the beach etc..Bryan, Sairy, Dora,Carlos,Hector,Ramona. What a great bunch. They absolutely made our holiday special. And I’m sure a lot of the guests would agree.. All the staff around the resort were nice and helpful also.

Canada01/02/2018

Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come back

Scotland29/01/2018

Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!

USA22/01/2018

Fantastic resort! All of the staff was amazing!

United States22/01/2018

Very nice vacation! We enjoyed everything. No complaints.

USA19/01/2018

Everything was amazing

United States16/01/2018

The property is beautiful. The service was excellent. The food was very very good.

USA14/01/2018

The grounds are beautiful. The staff is friendly and wonderful. The food is great. Privilege package is great. The beach is amazing. It is our favorite vacation spot.

usa13/01/2018

The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.

USA10/01/2018

Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a lovely and welcoming staff and festive atmosphere for 5 nights! The rooms are wonderful, we like building 6 the best and the bar at this lazy river pool is wonderful and serves a fabulous lunch menu poolside! We have been the most pleased with how the restaurants have accommodated our daughter with some very profound food allergies. She was nervous about being able to avoid tomatoes, beef and bell peppers (also many spices) but the staff went above and beyond to make her comfortable and prepared special delicious meals for her. The staff is wonderful, housekeeping made a special effort each day to have our room clean, rose petals in bathroom, flowers on the beds..once again, such lovely attention to detail and certainly a 5 star experience! As we left this year we have already discussed returning for a 3rd time!

United States09/01/2018

Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.

USA08/01/2018

Presioso

Italia07/01/2018

We had another amazing stay at VIM! We felt like family and were able to truly relax.

United States07/01/2018

Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him for making the stay relaxing and enjoyable. A couple of suggestions that would have made the stay even better would be a wider variety available on the room service menu and the ability to make reservations for dinner, as the wait in the evenings were quite long. I’d also like to the thank the Imperial Band and entertainment staff as they made the NYE party a very memorable one. Thank you for a wonderful stay and we look forward to coming back.

USA04/01/2018

We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.

USA31/12/2017

Amazing experience.

US29/12/2017

Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!

USA25/12/2017

Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!

france22/12/2017

Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme. Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par le courent de la mer. Félicitations Roberto pour ton professionnalisme. Merci à tous les gens qui travaillent la bas et nous ont rendu un excellent séjour au Mexique.

Canada20/12/2017

C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels! Un merci spécial à Mélina (Le Marché), Angel et Carlos (Mar y Tierra), Viany (Taman Sari), Jesus (L'Alsace), Jesus (La Hacienda) et Francisco (concierge de la plage). Ils ont fait en sorte que notre séjour soit encore une fois mémorable!

Canada12/12/2017

Had an amazing time and certainly look forward to coming back someday!

USA04/12/2017

We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch buffet by the beach. He made us feel like we were close friends, familly and at home.

United States03/12/2017

We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never stingy with it,with bud light in a can which makes my husband very happy. The room is clean and beautiful. The staff was great. Dacier in the restaurant by the beach was good. Guillimo at the pool bar makes awesome drinks...they all do. And Luis in the surf and turf was so very good.My only complaint is about my fellow Americans who seem to have gotten rude and ignorant at times. A few were nasty to other guests and the help. Try to act right when you are on vacation!

Usa18/11/2017

Wonderful stay for my husbands 40th birthday!

USA11/11/2017

We had a graet stay in Valentine Maya. Francisco at the beach was very kind during our visit.

netherlands02/11/2017

Lovely stay.

USA31/10/2017

We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many 5 star resorts, and we must admit this has been an outstanding vacation. First of all, the service on the site, especially with the team of Monserratt, the manager of the Marché (buffet for the breakfast and lunch). I have a health condition with gluten and dairy free. Each day, I had help and special meal from the chef Carlos. I never experienced that kind of attention anywhere else . Miss Monserratt and her team's work was over and beyond the call of duty. Exceptionnal!!!! The beauty of the garden with the vegetation and the music, the golden room, the lazy pool, the ambiance at the beach and the choice of the "a la carte restaurants" are certainlly responsable for making the Valentin " the paradise to be". Of course, we will come back for our next vacations. Martine

canada21/10/2017

This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was beautiful with wild life everywhere, the food is fantastic and always a ton of it. The staff is the best, very friendly and super helpful with any and all of your needs. If you need something just ask. We took a trip off property and I was very impressed with the security getting in to the property and getting out. We felt very safe at all times. They have different restaurants that are first class and everything was included. We received great service from each & everyone that delivered our room service (Alex) and the lady that serviced our room (Denise). The gentleman that showed us to our room upon arrival (Roger) was also very friendly & helpful.

Usa15/10/2017

The stay overall was great, (details sent to customercare@valentinmaya.com)

Russia09/10/2017

En general la estancia fue muy agradable y el personal con una excelente actitud de servicio. Felicidades

MEXICO28/09/2017

The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not like is the wi-fi availability. The connection is quite weak and this is something that should be improved for our tech world nowadays.

canada21/09/2017

My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries. The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range. These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial. THANK YOU SO VERY MUCH FOR THE GREAT HOSPITALITY!!

usa20/09/2017

Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que te acogen nos ha hecho amar ese lugar y sus gentes. Detalles muy cuidados y las calidades de los productos tanto de alimentación como bebidas es excelente.

España14/09/2017

this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana singer where this roxana?

USA31/08/2017

Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny! Special mention to Francisco, Gilberto, Ramon, Armando and the ladies at Tamin Sari and of course Ana at the concierge desk!

Canada22/08/2017

la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos muchisimas cosas para hacer que nuestra estancia sea mas agradable.asimismo las chicas de recepcion, asi como luis en el check inn. desde yamuchas gracias por hacer de estas vacaciones un verdadero sue;o. sin mas les saluda atte SERGIO RAMA MARCHESSE FANNY RAMA MARCHESSE y nuestra madre FANNY MARCHESSE BESOMBES. un amable saludo.

España13/08/2017

I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the best vacation experience I ever had in my life and I would recommend this resort to anyone. There was a smile on everyone's face the entire time. No one seemed annoyed...even when I ordered fish sticks at 3am. She even offered me a slice of chocolate cake! Um, yes please. My husband feels the same way - book this resort - you will not regret it! I want to come back!

United States10/08/2017

My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch and breakfast is wonderful, but the wait to eat at dinner is long and once you get seated it often takes two hours before you have all of your food. That would be the only thing that could be improved. I would like to give a shout out to the entire Go Team. Your entertainment team is top notch!! Lucy and Dora always go above and beyond to make everyone feel special and welcome. They work very hard to make sure everyone is having a great time. These two ladies are why we will make our 4th trip to the VAlentin next year. Hands down the very best!!

United States02/08/2017

We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. We never went back to our room without a smile in our hearts & belly. We would love to return with friends and family to "desfrutare " all the enjoyable days we had.

United Kingdom20/07/2017

My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first time to Rivera Maya. We booked through TripGuy travel agency and it was a resort they highly recommended. I would have to agree. We felt that we received exceptional service and value for the cost. It is about 20 or 25 minutes from the airport. The resort was large: the rooms, restaurants, and pools were nicely spaced out. It was not too large to walk, yet felt more open than a high rise in the hotel zone. The resort was about 25 minutes from playa del carmen proper and about 50 minutes from the hotel zone. Due to this, we decided not to venture out. We had a great time at the resort and didn't miss not being able to walk out. The entertainment staff was great. They had games in the pool and volleyball on the beach. The beach was a real highlight. it was spacious and the service to the chairs was excellent. They closed it at night because of the turtles, which was a slight bummer. Yet if you got up before sunrise you could catch a glimpse of a turtle on the beach. The couple we stayed with did this and were very happy they did. The food was very good. Which is always important to me. The restaurants were varied in options. There was a specific dress code of long pants and dress/polo shirts for men. It seemed odd, since women could get in with almost anything. Yet the meals were all excellent. We enjoyed the mexican option most. There was no reservation, which was a bit of a problem if you wanted to eat late. It was nice to not have to worry about booking, yet it made for a long wait if you went around 8pm. The restaurants also closed at 10:30pm. It would have been nice if they stayed open an hour later. The only downside in food was that there was no buffet option available. This I think contributed to the long lines. For dinner you either had to order room service or go out to a restaurant. We met a lot of nice people while at the resort and many said they have been back multiple times. I prefer to see different resorts but I can see the appeal. The property was clean and the service from everyone was excellent. Show less

Australia20/07/2017

The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner or room service - no buffet. Our group ended up very grumpy by the time food was finally served (plan 2-3 hours for dinner). The shows were spectacular- especially the fire show. Don't miss the Mexican night with homemade tacos -- so good! The pool is massive with options to be a little loud or go to the other end for quiet and serene. This place caters to every vacation type!

United Kingdom20/07/2017

Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el mas mínimo detalle. Sin duda alguna regresaría!!!

España20/07/2017

La infraestructura del hotel está buenisima y la atención del personal es la mejor. Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel. Una atmosfera ideal para pasar unas vacaciones en pareja o con amigos. La comida es excelente, tanto en los restó Mar & Tierra (con la atención especial de Angel) como de los resto de la noche con sus especialidades x países. El desayuno en Le Marché supercompleto y muy variado. La comida es de una excelente calidad. La animacion es muy divertida. Super recomendable la fiesta de espuma!!! Las piletas estan muy buenas y la zona de playa y los servicios también. La playa es la zona ideal para relajarse, tomar unos tragoa y disfrutar del sol y la naturaleza a pleno. Laa habitaciones son enormes, estivimos en una Golden, ub8cación ideal... cerca de la playa y a 2 cuadras del lobby .... que se llega caminando o en carritos de golf. Muchas gracias personal del Valentín Imperial Maya.

España20/07/2017

We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time.

USA20/07/2017