Address:Carretera Federal 307 Chetumal-Puerto Juárez km 311,5 77710
Valentin Imperial Riviera Maya Hotel’s Reviews
Reviews Resort, Playa del Carmen
We want to know your opinion about our resort and our service so that we can continue to offer you the best service. Leave us your comments after your stay at Hotel Valentin Imperial Riviera Maya. Or why not check out the opinions of those who have already enjoyed our paradise.
9.7Excellent
Score based on actual reviews made by our customers when checking out
The experience was good was well attended, staff was good, breakfast just need a bit more flavor
United States14/10/2018
1/
9.0Excellent
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and ...United States 11/10/2018
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and our concierge Miguel). We liked it so much we extended two more nights!
United States11/10/2018
1/
10.0Excellent
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything ...USA 08/10/2018
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything we wanted it to be.
USA08/10/2018
1/
10.0Excellent
Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!USA 01/10/2018
Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!
USA30/09/2018
1/
10.0Excellent
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day ...usa 26/09/2018
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. I had been missing my ring that I lost earlier in the week. It was a sentimental ring my children gave me and I was devastated that I couldn't find it before I left. I checked in with the concierge twice. Last time right before I left. On our way out on the shuttle, someone must have found it, stopped the shuttle on the way to the airport, and one of your staff members rode the bike as quickly as possible to return it to me. I was overwhelmed with the thoughtfulness and kindness of the staff. THANK YOU so much for remembering and returning my ring! It made my day!
usa26/09/2018
1/
10.0Excellent
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from ...USA 24/09/2018
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both cancun as well as tulum & downtown playa del carmen. The resort was beautiful, the room was clean, comfortable & luxurious. The food was excellent (room service food was ok - the restaurants, especially Ginger and La Hacienda were awesome). Great access to the beach, and the staff was very friendly and accommodating the entire stay. The shows at night were nice as well! We enjoyed the magic show. 5 stars all the way!
USA24/09/2018
1/
10.0Excellent
Absolutely love the location. Beach access was amazing and the grounds stunning.Usa 24/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating ...USA 12/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating and polite.
USA12/09/2018
1/
10.0Excellent
Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)USA 12/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only ...United States 10/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only thing that I didn't like was that the music changed!! We loved the old music. It was a women singing relaxed covers from artists like guns and roses or even Soundgarden. What happened to that?! Still an amazing time though!
United States10/09/2018
1/
9.0Excellent
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as ...United States 08/09/2018
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as soon as we can.
United States08/09/2018
1/
10.0Excellent
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possibleunited states 30/08/2018
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possible
united states30/08/2018
1/
10.0Excellent
This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.United States 27/08/2018
Everything was wonderful - we love it at Valentin !!!!
United States26/08/2018
1/
10.0Excellent
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as ...United States 22/08/2018
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as they were all SO nice and always greeted us and said "my pleasure" any time we thanked them. Keep up the good work. It was our first time and we will be back soon!!!
United States22/08/2018
1/
10.0Excellent
Loved it! Great food, activities, and service!USA 20/08/2018
Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.
Chile19/08/2018
1/
10.0Excellent
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is ...USA 15/08/2018
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is hands-down what made the restory stand out!
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is ...America 31/07/2018
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is unbelievably courteous and prompt and make you feel like you are the most important guess at the resort. Thank you for making our vacation magical.
America31/07/2018
1/
10.0Excellent
Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been onUnited States 30/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda ...United States 15/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, deserves recognition for doing a fabulous job of going above and beyond.
United States15/07/2018
1/
10.0Excellent
Beautiful resort, very clean, incrediable food. Awesome staff and service!U.S.A. 15/07/2018
Beautiful resort, very clean, incrediable food. Awesome staff and service!
U.S.A.15/07/2018
1/
9.0Excellent
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food ...Canada 09/07/2018
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, wonderful beach, comfortable rooms and nice and friendly staff. Special thanks to the lifeguard team: Pavel, Moises and their colleagues! These guys are great! Looking forward to our next trip at the Valentin!
Canada09/07/2018
1/
10.0Excellent
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!Colombia 09/07/2018
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!
Colombia09/07/2018
1/
10.0Excellent
This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!USA 09/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but ...usa 06/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall was very satisfied. We are hoping to bring our five sons back with us next time with their wives. Hopefully there is a discount for multiple rooms.
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach ...United States 28/06/2018
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach was beautiful. It wasn't crowded and we never had to wait for anything. The bands in the evening were very good and we had fun dancing. It really was flawless!
United States28/06/2018
1/
9.0Excellent
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan & Carlos ...United States 17/06/2018
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan & Carlos -- waiters at l'Olivo
- Delfino: Waiter at L'Alsace
- Stefanie: our concierge in building 5 who helped us booking our tours with a taxi
- Pascual: our taxi driver that took us to many places like Chichen Itza, Cenotes, Valladolid, Tulum, etc.
It was a great experience and the beds we very confortable!
United States17/06/2018
1/
9.0Excellent
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable ...United States 16/06/2018
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. And my husband bought a beautiful bracelet for our upcoming 35th Anniversary.
United States16/06/2018
1/
9.0Excellent
Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.United States 13/06/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been ...usa 23/05/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been returning to this resort for several years, and every year we see more improvements. The room was nice and clean, the pool well managed, and the food was amazing. We want to mentioned several people who made our vacation unforgettable:
Le Marche Buffet Restaurant-- Montserrat, Louis and Naddelly.
Mar y Tierra--Angel
The Manager of Il Olivo Restaurant-- Yumahi Lozada.
The Manager of Alsace French Restaurant.
We are looking forward to come back the next year.
The Fayermark and Geft Family.
usa23/05/2018
1/
10.0Excellent
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.mexico 15/05/2018
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.
mexico15/05/2018
1/
10.0Excellent
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to ...United States 12/05/2018
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to return.
United States12/05/2018
1/
10.0Excellent
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Shermanusa 08/05/2018
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Sherman
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed ...United States 29/04/2018
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. The golf cart service was very good and came in handy since we were in building 9. The entertainment was great and we were always able to find activities we wanted to participate in. The GO staff were amazing as well. Thank you for everything.
United States29/04/2018
1/
8.0Excellent
This was our third stay and we will be back again!Canada 24/04/2018
This was our third stay and we will be back again!
Canada24/04/2018
1/
9.0Excellent
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be backCanada 23/04/2018
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be back
Canada23/04/2018
1/
10.0Excellent
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ...USA 22/04/2018
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ensure you have the best vacation possible! We will definitely be back!
USA22/04/2018
1/
10.0Excellent
Pasamos nuestro vacaciones de maravilla.Estados Unidos 18/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was ...USA 11/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was so much fun teaching AquaForce and Pool Bike. Vanessa, the concierge was super helpful and accommodating. All of the staff was so kind and helpful, but these two went above and beyond.
USA11/04/2018
1/
10.0Excellent
Great resort with amazing food and serviceUnited States 09/04/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came ...United States 29/03/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for our honeymoon and we’re sure we’ll be back for several occasions!!
United States29/03/2018
1/
10.0Excellent
We loved everything about this placeUSA 27/03/2018
The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.
USA25/03/2018
1/
10.0Excellent
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be ...canada 23/03/2018
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be back.
march 2018.
canada23/03/2018
1/
10.0Excellent
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love ...U.s.a. 18/03/2018
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love this place.
U.s.a.18/03/2018
1/
10.0Excellent
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed ...USA 13/03/2018
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed eating at La Hacienda and trying different types of margaritas from the bar there. During the day, we never had any difficulty finding seating by the pool or on the beach. Finally, a key highlight of the trip was the resort staff, who were all so friendly and helpful.
USA13/03/2018
1/
10.0Excellent
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The ...United States 12/03/2018
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was spotless and meticulously maintained. The staff were extremely friendly and very professional. We were treated fantastically by everyone; particularly Francisco and Jose who are the beach and pool concierge managers. Also Bennie from the Go Entertainment group was excellent at getting people involved.
The restaurants were top notch. I did not have any meal that was less than a 5 star rating. We will be returning next year.
Our only area of improvement would be the wifi service. It was very weak in our room and throughout most of the resort. I realize this is a vacation and many people don't care about connectivity. But may couples both work and must maintain some connection to their business.
United States12/03/2018
1/
9.0Excellent
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will ...United States 20/02/2018
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will book again for sure!
United States20/02/2018
1/
9.0Excellent
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!USA 20/02/2018
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!
USA20/02/2018
1/
8.0Excellent
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the ...United States 19/02/2018
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, Aqua force to name a few. Love this place and we would definitely return.
United States19/02/2018
1/
9.0Excellent
Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.united states 18/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look ...USA 13/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward to returning to your wonderful resort on the Riviera Maya!
USA13/02/2018
1/
10.0Excellent
We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit.
Thank you!USA 13/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at ...USA 10/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the Privilege desk for being especially helpful.
Actually your entire staff were wonderful. This is our third straight year and we intend to return.
USA10/02/2018
1/
9.0Excellent
We were very satisfied with all aspects of our stay.USA 09/02/2018
We were very satisfied with all aspects of our stay.
USA09/02/2018
1/
10.0Excellent
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.United States 06/02/2018
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.
United States06/02/2018
1/
9.0Excellent
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big ...Canada 06/02/2018
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big thank you to
Dora,Bryan,Sairy,Carlos and Hector for making us feel so welcome. They are a great
bunch. Definitely recommend this resort.
Canada06/02/2018
1/
2.0Bad
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort ...United States 05/02/2018
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort was beautiful and relaxing!
United States05/02/2018
1/
10.0Excellent
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food ...Canada 04/02/2018
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food at all the restaurants. The staff were fantastic . We would certainly come back again.
Canada04/02/2018
1/
10.0Excellent
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We ...Canada 01/02/2018
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We would also like to mention the staff that organized the activities around the pool, the beach etc..Bryan, Sairy, Dora,Carlos,Hector,Ramona. What a great bunch. They absolutely made our holiday special. And I’m sure a lot of the guests would agree..
All the staff around the resort were nice and helpful also.
Canada01/02/2018
1/
10.0Excellent
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come backScotland 29/01/2018
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come back
Scotland29/01/2018
1/
10.0Excellent
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!USA 22/01/2018
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!
USA22/01/2018
1/
10.0Excellent
Fantastic resort! All of the staff was amazing!United States 22/01/2018
The property is beautiful. The service was excellent. The food was very very good.
USA14/01/2018
1/
10.0Excellent
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.usa 13/01/2018
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.
usa13/01/2018
1/
10.0Excellent
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.USA 10/01/2018
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.
USA10/01/2018
1/
9.0Excellent
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a ...United States 09/01/2018
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a lovely and welcoming staff and festive atmosphere for 5 nights! The rooms are wonderful, we like building 6 the best and the bar at this lazy river pool is wonderful and serves a fabulous lunch menu poolside! We have been the most pleased with how the restaurants have accommodated our daughter with some very profound food allergies. She was nervous about being able to avoid tomatoes, beef and bell peppers (also many spices) but the staff went above and beyond to make her comfortable and prepared special delicious meals for her. The staff is wonderful, housekeeping made a special effort each day to have our room clean, rose petals in bathroom, flowers on the beds..once again, such lovely attention to detail and certainly a 5 star experience! As we left this year we have already discussed returning for a 3rd time!
United States09/01/2018
1/
9.0Excellent
Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.USA 08/01/2018
We had another amazing stay at VIM! We felt like family and were able to truly relax.
United States07/01/2018
1/
9.0Excellent
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him ...USA 04/01/2018
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him for making the stay relaxing and enjoyable. A couple of suggestions that would have made the stay even better would be a wider variety available on the room service menu and the ability to make reservations for dinner, as the wait in the evenings were quite long. I’d also like to the thank the Imperial Band and entertainment staff as they made the NYE party a very memorable one. Thank you for a wonderful stay and we look forward to coming back.
USA04/01/2018
1/
10.0Excellent
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.USA 31/12/2017
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.
Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!
USA25/12/2017
1/
9.0Excellent
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!france 22/12/2017
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!
france22/12/2017
1/
10.0Excellent
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par ...Canada 20/12/2017
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par le courent de la mer. Félicitations Roberto pour ton professionnalisme.
Merci à tous les gens qui travaillent la bas et nous ont rendu un excellent séjour au Mexique.
Canada20/12/2017
1/
9.0Excellent
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché ...Canada 12/12/2017
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché), Angel et Carlos (Mar y Tierra), Viany (Taman Sari), Jesus (L'Alsace), Jesus (La Hacienda) et Francisco (concierge de la plage). Ils ont fait en sorte que notre séjour soit encore une fois mémorable!
Canada12/12/2017
1/
9.0Excellent
Had an amazing time and certainly look forward to coming back someday!USA 04/12/2017
Had an amazing time and certainly look forward to coming back someday!
USA04/12/2017
1/
10.0Excellent
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch ...United States 03/12/2017
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch buffet by the beach. He made us feel like we were close friends, familly and at home.
United States03/12/2017
1/
10.0Excellent
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never ...Usa 18/11/2017
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never stingy with it,with bud light in a can which makes my husband very happy. The room is clean and beautiful. The staff was great. Dacier in the restaurant by the beach was good. Guillimo at the pool bar makes awesome drinks...they all do. And Luis in the surf and turf was so very good.My only complaint is about my fellow Americans who seem to have gotten rude and ignorant at times. A few were nasty to other guests and the help. Try to act right when you are on vacation!
Usa18/11/2017
1/
8.0Excellent
Wonderful stay for my husbands 40th birthday!USA 11/11/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in ...canada 21/10/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many 5 star resorts, and we must admit this has been an outstanding vacation. First of all, the service on the site, especially with the team of Monserratt, the manager of the Marché (buffet for the breakfast and lunch). I have a health condition with gluten and dairy free. Each day,
I had help and special meal from the chef Carlos. I never experienced that kind of attention anywhere else . Miss Monserratt and her team's work was over and beyond the call of duty. Exceptionnal!!!! The beauty of the garden with the vegetation and the music, the golden room, the lazy pool, the ambiance at the beach and the choice of the "a la carte restaurants" are certainlly responsable for making the Valentin " the paradise to be". Of course, we will come back for our next vacations. Martine
canada21/10/2017
1/
9.0Excellent
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was ...Usa 15/10/2017
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was beautiful with wild life everywhere, the food is fantastic and always a ton of it. The staff is the best, very friendly and super helpful with any and all of your needs. If you need something just ask. We took a trip off property and I was very impressed with the security getting in to the property and getting out. We felt very safe at all times. They have different restaurants that are first class and everything was included. We received great service from each & everyone that delivered our room service (Alex) and the lady that serviced our room (Denise). The gentleman that showed us to our room upon arrival (Roger) was also very friendly & helpful.
Usa15/10/2017
1/
9.0Excellent
The stay overall was great, (details sent to customercare@valentinmaya.com)Russia 09/10/2017
En general la estancia fue muy agradable y el personal con una excelente actitud de servicio.
Felicidades
MEXICO28/09/2017
1/
9.0Excellent
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not ...canada 21/09/2017
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not like is the wi-fi availability. The connection is quite weak and this is something that should be improved for our tech world nowadays.
canada21/09/2017
1/
10.0Excellent
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that ...usa 20/09/2017
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries.
The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range.
These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial.
THANK YOU SO VERY MUCH FOR THE GREAT HOSPITALITY!!
usa20/09/2017
1/
9.0Excellent
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que ...España 14/09/2017
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que te acogen nos ha hecho amar ese lugar y sus gentes. Detalles muy cuidados y las calidades de los productos tanto de alimentación como bebidas es excelente.
España14/09/2017
1/
10.0Excellent
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana ...USA 31/08/2017
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana singer where this roxana?
USA31/08/2017
1/
9.0Excellent
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and ...Canada 22/08/2017
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and the ladies at Tamin Sari and of course Ana at the concierge desk!
Canada22/08/2017
1/
9.0Excellent
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos ...España 13/08/2017
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos muchisimas cosas para hacer que nuestra estancia sea mas agradable.asimismo las chicas de recepcion, asi como luis en el check inn. desde yamuchas gracias por hacer de estas vacaciones un verdadero sue;o. sin mas les saluda atte
SERGIO RAMA MARCHESSE
FANNY RAMA MARCHESSE
y nuestra madre FANNY MARCHESSE BESOMBES.
un amable saludo.
España13/08/2017
1/
10.0Excellent
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the ...United States 10/08/2017
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the best vacation experience I ever had in my life and I would recommend this resort to anyone. There was a smile on everyone's face the entire time. No one seemed annoyed...even when I ordered fish sticks at 3am. She even offered me a slice of chocolate cake! Um, yes please.
My husband feels the same way - book this resort - you will not regret it!
I want to come back!
United States10/08/2017
1/
10.0Excellent
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch ...United States 02/08/2017
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch and breakfast is wonderful, but the wait to eat at dinner is long and once you get seated it often takes two hours before you have all of your food. That would be the only thing that could be improved. I would like to give a shout out to the entire Go Team. Your entertainment team is top notch!! Lucy and Dora always go above and beyond to make everyone feel special and welcome. They work very hard to make sure everyone is having a great time. These two ladies are why we will make our 4th trip to the VAlentin next year. Hands down the very best!!
United States02/08/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants ...United Kingdom 20/07/2017
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. We never went back to our room without a smile in our hearts & belly. We would love to return with friends and family to "desfrutare " all the enjoyable days we had.
United Kingdom20/07/2017
1/
9.0Excellent
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first ...Australia 20/07/2017
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first time to Rivera Maya. We booked through TripGuy travel agency and it was a resort they highly recommended. I would have to agree. We felt that we received exceptional service and value for the cost.
It is about 20 or 25 minutes from the airport. The resort was large: the rooms, restaurants, and pools were nicely spaced out. It was not too large to walk, yet felt more open than a high rise in the hotel zone. The resort was about 25 minutes from playa del carmen proper and about 50 minutes from the hotel zone. Due to this, we decided not to venture out. We had a great time at the resort and didn't miss not being able to walk out.
The entertainment staff was great. They had games in the pool and volleyball on the beach. The beach was a real highlight. it was spacious and the service to the chairs was excellent. They closed it at night because of the turtles, which was a slight bummer. Yet if you got up before sunrise you could catch a glimpse of a turtle on the beach. The couple we stayed with did this and were very happy they did.
The food was very good. Which is always important to me. The restaurants were varied in options. There was a specific dress code of long pants and dress/polo shirts for men. It seemed odd, since women could get in with almost anything. Yet the meals were all excellent. We enjoyed the mexican option most. There was no reservation, which was a bit of a problem if you wanted to eat late. It was nice to not have to worry about booking, yet it made for a long wait if you went around 8pm. The restaurants also closed at 10:30pm. It would have been nice if they stayed open an hour later. The only downside in food was that there was no buffet option available. This I think contributed to the long lines. For dinner you either had to order room service or go out to a restaurant.
We met a lot of nice people while at the resort and many said they have been back multiple times. I prefer to see different resorts but I can see the appeal. The property was clean and the service from everyone was excellent.
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Australia20/07/2017
1/
9.0Excellent
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner ...United Kingdom 20/07/2017
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner or room service - no buffet. Our group ended up very grumpy by the time food was finally served (plan 2-3 hours for dinner). The shows were spectacular- especially the fire show. Don't miss the Mexican night with homemade tacos -- so good! The pool is massive with options to be a little loud or go to the other end for quiet and serene. This place caters to every vacation type!
United Kingdom20/07/2017
1/
10.0Excellent
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el ...España 20/07/2017
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el mas mínimo detalle. Sin duda alguna regresaría!!!
España20/07/2017
1/
9.0Excellent
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para ...España 20/07/2017
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para pasar unas vacaciones en pareja o con amigos.
La comida es excelente, tanto en los restó Mar & Tierra (con la atención especial de Angel) como de los resto de la noche con sus especialidades x países. El desayuno en Le Marché supercompleto y muy variado. La comida es de una excelente calidad.
La animacion es muy divertida. Super recomendable la fiesta de espuma!!!
Las piletas estan muy buenas y la zona de playa y los servicios también. La playa es la zona ideal para relajarse, tomar unos tragoa y disfrutar del sol y la naturaleza a pleno.
Laa habitaciones son enormes, estivimos en una Golden, ub8cación ideal... cerca de la playa y a 2 cuadras del lobby .... que se llega caminando o en carritos de golf.
Muchas gracias personal del Valentín Imperial Maya.
España20/07/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The ...USA 20/07/2017
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time.
