Valentin Imperial Riviera Maya Hotel’s Reviews

Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is hands-down what made the restory stand out!

USA15/08/2018

:)

Argentina15/08/2018

I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is unbelievably courteous and prompt and make you feel like you are the most important guess at the resort. Thank you for making our vacation magical.

America31/07/2018

Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been on

United States30/07/2018

We very much enjoyed our stay! Thank you.

Mexico23/07/2018

We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, deserves recognition for doing a fabulous job of going above and beyond.

United States15/07/2018

Beautiful resort, very clean, incrediable food. Awesome staff and service!

U.S.A.15/07/2018

We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, wonderful beach, comfortable rooms and nice and friendly staff. Special thanks to the lifeguard team: Pavel, Moises and their colleagues! These guys are great! Looking forward to our next trip at the Valentin!

Canada09/07/2018

Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!

Colombia09/07/2018

This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!

USA09/07/2018

We really enjoyed VIRM!

USA07/07/2018

This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall was very satisfied. We are hoping to bring our five sons back with us next time with their wives. Hopefully there is a discount for multiple rooms.

usa06/07/2018

Go team was great

United States03/07/2018

We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach was beautiful. It wasn't crowded and we never had to wait for anything. The bands in the evening were very good and we had fun dancing. It really was flawless!

United States28/06/2018

We really enjoyed our stay at the Valentin Imperial! Most of the staff were very friendly and helpful, and a very few less. Our favorite staff people were: - Juan & Carlos -- waiters at l'Olivo - Delfino: Waiter at L'Alsace - Stefanie: our concierge in building 5 who helped us booking our tours with a taxi - Pascual: our taxi driver that took us to many places like Chichen Itza, Cenotes, Valladolid, Tulum, etc. It was a great experience and the beds we very confortable!

United States17/06/2018

Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. And my husband bought a beautiful bracelet for our upcoming 35th Anniversary.

United States16/06/2018

Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.

United States13/06/2018

amazing experience

USA13/06/2018

It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been returning to this resort for several years, and every year we see more improvements. The room was nice and clean, the pool well managed, and the food was amazing. We want to mentioned several people who made our vacation unforgettable: Le Marche Buffet Restaurant-- Montserrat, Louis and Naddelly. Mar y Tierra--Angel The Manager of Il Olivo Restaurant-- Yumahi Lozada. The Manager of Alsace French Restaurant. We are looking forward to come back the next year. The Fayermark and Geft Family.

usa23/05/2018

excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.

mexico15/05/2018

This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to return.

United States12/05/2018

We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special! Eric and Kathy Sherman

usa08/05/2018

We very much enjoyed our stay !

USA08/05/2018

excellent resort

USA07/05/2018

Thanks

USA06/05/2018

Delia and Craig

US05/05/2018

My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. The golf cart service was very good and came in handy since we were in building 9. The entertainment was great and we were always able to find activities we wanted to participate in. The GO staff were amazing as well. Thank you for everything.

United States29/04/2018

This was our third stay and we will be back again!

Canada24/04/2018

This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be back

Canada23/04/2018

Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ensure you have the best vacation possible! We will definitely be back!

USA22/04/2018

Pasamos nuestro vacaciones de maravilla.

Estados Unidos18/04/2018

The waiter Alejandro for breakfast and lunch at beach restaurant did a superb job. Alma sushi cook was also great

United States18/04/2018

First Class

USA11/04/2018

We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was so much fun teaching AquaForce and Pool Bike. Vanessa, the concierge was super helpful and accommodating. All of the staff was so kind and helpful, but these two went above and beyond.

USA11/04/2018

Great resort with amazing food and service

United States09/04/2018

Great stay. Check in was not as smooth as in the past.

United States09/04/2018

Amazing.

Wales.uk07/04/2018

Awesome stay. We will definitely be back!

USA06/04/2018

Estamos muy contentos de haber elegido su Hotel, su personal siempre atento a cada requerimiento, más que recomendado, felicitaciones!

Chile05/04/2018

Awesome as always!

United States31/03/2018

This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for our honeymoon and we’re sure we’ll be back for several occasions!!

United States29/03/2018

We loved everything about this place

USA27/03/2018

The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.

USA25/03/2018

amazing...just amazing. great service and staff has great respect for our needs. just amazing and we travel a lot. a real 5* hôtel without any dought we will be back. march 2018.

canada23/03/2018

One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love this place.

U.s.a.18/03/2018

My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed eating at La Hacienda and trying different types of margaritas from the bar there. During the day, we never had any difficulty finding seating by the pool or on the beach. Finally, a key highlight of the trip was the resort staff, who were all so friendly and helpful.

USA13/03/2018

My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was spotless and meticulously maintained. The staff were extremely friendly and very professional. We were treated fantastically by everyone; particularly Francisco and Jose who are the beach and pool concierge managers. Also Bennie from the Go Entertainment group was excellent at getting people involved. The restaurants were top notch. I did not have any meal that was less than a 5 star rating. We will be returning next year. Our only area of improvement would be the wifi service. It was very weak in our room and throughout most of the resort. I realize this is a vacation and many people don't care about connectivity. But may couples both work and must maintain some connection to their business.

United States12/03/2018

We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will book again for sure!

United States20/02/2018

Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!

USA20/02/2018

Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, Aqua force to name a few. Love this place and we would definitely return.

United States19/02/2018

Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.

united states18/02/2018

My wife and myself. This was our 4th trip to VIM.

United States15/02/2018

Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward to returning to your wonderful resort on the Riviera Maya!

USA13/02/2018

We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit. Thank you!

USA13/02/2018

Beautiful property. Excellent staff. Excellent food.

United States12/02/2018

We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the Privilege desk for being especially helpful. Actually your entire staff were wonderful. This is our third straight year and we intend to return.

USA10/02/2018

We were very satisfied with all aspects of our stay.

USA09/02/2018

Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.

United States06/02/2018

This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful.. The staff at the pool was outstanding and enjoyed them so much. A big thank you to Dora,Bryan,Sairy,Carlos and Hector for making us feel so welcome. They are a great bunch. Definitely recommend this resort.

Canada06/02/2018

The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort was beautiful and relaxing!

United States05/02/2018

Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food at all the restaurants. The staff were fantastic . We would certainly come back again.

Canada04/02/2018

This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We would also like to mention the staff that organized the activities around the pool, the beach etc..Bryan, Sairy, Dora,Carlos,Hector,Ramona. What a great bunch. They absolutely made our holiday special. And I’m sure a lot of the guests would agree.. All the staff around the resort were nice and helpful also.

Canada01/02/2018

Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come back

Scotland29/01/2018

Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!

USA22/01/2018

Fantastic resort! All of the staff was amazing!

United States22/01/2018

Very nice vacation! We enjoyed everything. No complaints.

USA19/01/2018

Everything was amazing

United States16/01/2018

The property is beautiful. The service was excellent. The food was very very good.

USA14/01/2018

The grounds are beautiful. The staff is friendly and wonderful. The food is great. Privilege package is great. The beach is amazing. It is our favorite vacation spot.

usa13/01/2018

The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.

USA10/01/2018

Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a lovely and welcoming staff and festive atmosphere for 5 nights! The rooms are wonderful, we like building 6 the best and the bar at this lazy river pool is wonderful and serves a fabulous lunch menu poolside! We have been the most pleased with how the restaurants have accommodated our daughter with some very profound food allergies. She was nervous about being able to avoid tomatoes, beef and bell peppers (also many spices) but the staff went above and beyond to make her comfortable and prepared special delicious meals for her. The staff is wonderful, housekeeping made a special effort each day to have our room clean, rose petals in bathroom, flowers on the beds..once again, such lovely attention to detail and certainly a 5 star experience! As we left this year we have already discussed returning for a 3rd time!

United States09/01/2018

Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.

USA08/01/2018

Presioso

Italia07/01/2018

We had another amazing stay at VIM! We felt like family and were able to truly relax.

United States07/01/2018

Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him for making the stay relaxing and enjoyable. A couple of suggestions that would have made the stay even better would be a wider variety available on the room service menu and the ability to make reservations for dinner, as the wait in the evenings were quite long. I’d also like to the thank the Imperial Band and entertainment staff as they made the NYE party a very memorable one. Thank you for a wonderful stay and we look forward to coming back.

USA04/01/2018

We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.

USA31/12/2017

Amazing experience.

US29/12/2017

Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!

USA25/12/2017

Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!

france22/12/2017

Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme. Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par le courent de la mer. Félicitations Roberto pour ton professionnalisme. Merci à tous les gens qui travaillent la bas et nous ont rendu un excellent séjour au Mexique.

Canada20/12/2017

C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels! Un merci spécial à Mélina (Le Marché), Angel et Carlos (Mar y Tierra), Viany (Taman Sari), Jesus (L'Alsace), Jesus (La Hacienda) et Francisco (concierge de la plage). Ils ont fait en sorte que notre séjour soit encore une fois mémorable!

Canada12/12/2017

Had an amazing time and certainly look forward to coming back someday!

USA04/12/2017

We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch buffet by the beach. He made us feel like we were close friends, familly and at home.

United States03/12/2017

We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never stingy with it,with bud light in a can which makes my husband very happy. The room is clean and beautiful. The staff was great. Dacier in the restaurant by the beach was good. Guillimo at the pool bar makes awesome drinks...they all do. And Luis in the surf and turf was so very good.My only complaint is about my fellow Americans who seem to have gotten rude and ignorant at times. A few were nasty to other guests and the help. Try to act right when you are on vacation!

Usa18/11/2017

Wonderful stay for my husbands 40th birthday!

USA11/11/2017

We had a graet stay in Valentine Maya. Francisco at the beach was very kind during our visit.

netherlands02/11/2017

Lovely stay.

USA31/10/2017

We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many 5 star resorts, and we must admit this has been an outstanding vacation. First of all, the service on the site, especially with the team of Monserratt, the manager of the Marché (buffet for the breakfast and lunch). I have a health condition with gluten and dairy free. Each day, I had help and special meal from the chef Carlos. I never experienced that kind of attention anywhere else . Miss Monserratt and her team's work was over and beyond the call of duty. Exceptionnal!!!! The beauty of the garden with the vegetation and the music, the golden room, the lazy pool, the ambiance at the beach and the choice of the "a la carte restaurants" are certainlly responsable for making the Valentin " the paradise to be". Of course, we will come back for our next vacations. Martine

canada21/10/2017

This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was beautiful with wild life everywhere, the food is fantastic and always a ton of it. The staff is the best, very friendly and super helpful with any and all of your needs. If you need something just ask. We took a trip off property and I was very impressed with the security getting in to the property and getting out. We felt very safe at all times. They have different restaurants that are first class and everything was included. We received great service from each & everyone that delivered our room service (Alex) and the lady that serviced our room (Denise). The gentleman that showed us to our room upon arrival (Roger) was also very friendly & helpful.

Usa15/10/2017

The stay overall was great, (details sent to customercare@valentinmaya.com)

Russia09/10/2017

En general la estancia fue muy agradable y el personal con una excelente actitud de servicio. Felicidades

MEXICO28/09/2017

The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not like is the wi-fi availability. The connection is quite weak and this is something that should be improved for our tech world nowadays.

canada21/09/2017

My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries. The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range. These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial. THANK YOU SO VERY MUCH FOR THE GREAT HOSPITALITY!!

usa20/09/2017

Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que te acogen nos ha hecho amar ese lugar y sus gentes. Detalles muy cuidados y las calidades de los productos tanto de alimentación como bebidas es excelente.

España14/09/2017

this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana singer where this roxana?

USA31/08/2017

Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny! Special mention to Francisco, Gilberto, Ramon, Armando and the ladies at Tamin Sari and of course Ana at the concierge desk!

Canada22/08/2017

la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos muchisimas cosas para hacer que nuestra estancia sea mas agradable.asimismo las chicas de recepcion, asi como luis en el check inn. desde yamuchas gracias por hacer de estas vacaciones un verdadero sue;o. sin mas les saluda atte SERGIO RAMA MARCHESSE FANNY RAMA MARCHESSE y nuestra madre FANNY MARCHESSE BESOMBES. un amable saludo.

España13/08/2017

I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the best vacation experience I ever had in my life and I would recommend this resort to anyone. There was a smile on everyone's face the entire time. No one seemed annoyed...even when I ordered fish sticks at 3am. She even offered me a slice of chocolate cake! Um, yes please. My husband feels the same way - book this resort - you will not regret it! I want to come back!

United States10/08/2017

My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch and breakfast is wonderful, but the wait to eat at dinner is long and once you get seated it often takes two hours before you have all of your food. That would be the only thing that could be improved. I would like to give a shout out to the entire Go Team. Your entertainment team is top notch!! Lucy and Dora always go above and beyond to make everyone feel special and welcome. They work very hard to make sure everyone is having a great time. These two ladies are why we will make our 4th trip to the VAlentin next year. Hands down the very best!!

United States02/08/2017

We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. We never went back to our room without a smile in our hearts & belly. We would love to return with friends and family to "desfrutare " all the enjoyable days we had.

United Kingdom20/07/2017

My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first time to Rivera Maya. We booked through TripGuy travel agency and it was a resort they highly recommended. I would have to agree. We felt that we received exceptional service and value for the cost. It is about 20 or 25 minutes from the airport. The resort was large: the rooms, restaurants, and pools were nicely spaced out. It was not too large to walk, yet felt more open than a high rise in the hotel zone. The resort was about 25 minutes from playa del carmen proper and about 50 minutes from the hotel zone. Due to this, we decided not to venture out. We had a great time at the resort and didn't miss not being able to walk out. The entertainment staff was great. They had games in the pool and volleyball on the beach. The beach was a real highlight. it was spacious and the service to the chairs was excellent. They closed it at night because of the turtles, which was a slight bummer. Yet if you got up before sunrise you could catch a glimpse of a turtle on the beach. The couple we stayed with did this and were very happy they did. The food was very good. Which is always important to me. The restaurants were varied in options. There was a specific dress code of long pants and dress/polo shirts for men. It seemed odd, since women could get in with almost anything. Yet the meals were all excellent. We enjoyed the mexican option most. There was no reservation, which was a bit of a problem if you wanted to eat late. It was nice to not have to worry about booking, yet it made for a long wait if you went around 8pm. The restaurants also closed at 10:30pm. It would have been nice if they stayed open an hour later. The only downside in food was that there was no buffet option available. This I think contributed to the long lines. For dinner you either had to order room service or go out to a restaurant. We met a lot of nice people while at the resort and many said they have been back multiple times. I prefer to see different resorts but I can see the appeal. The property was clean and the service from everyone was excellent. Show less

Australia20/07/2017

The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner or room service - no buffet. Our group ended up very grumpy by the time food was finally served (plan 2-3 hours for dinner). The shows were spectacular- especially the fire show. Don't miss the Mexican night with homemade tacos -- so good! The pool is massive with options to be a little loud or go to the other end for quiet and serene. This place caters to every vacation type!

United Kingdom20/07/2017

Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el mas mínimo detalle. Sin duda alguna regresaría!!!

España20/07/2017

La infraestructura del hotel está buenisima y la atención del personal es la mejor. Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel. Una atmosfera ideal para pasar unas vacaciones en pareja o con amigos. La comida es excelente, tanto en los restó Mar & Tierra (con la atención especial de Angel) como de los resto de la noche con sus especialidades x países. El desayuno en Le Marché supercompleto y muy variado. La comida es de una excelente calidad. La animacion es muy divertida. Super recomendable la fiesta de espuma!!! Las piletas estan muy buenas y la zona de playa y los servicios también. La playa es la zona ideal para relajarse, tomar unos tragoa y disfrutar del sol y la naturaleza a pleno. Laa habitaciones son enormes, estivimos en una Golden, ub8cación ideal... cerca de la playa y a 2 cuadras del lobby .... que se llega caminando o en carritos de golf. Muchas gracias personal del Valentín Imperial Maya.

España20/07/2017

We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time.

USA20/07/2017