Address:Carretera Federal 307 Chetumal-Puerto Juárez km 311,5 77710
Valentin Imperial Riviera Maya Hotel’s Reviews
Reviews Resort
We want to know your opinion about our resort and our service so that we can continue to offer you the best service. Leave us your comments after your stay at Hotel Valentin Imperial Riviera Maya. Or why not check out the opinions of those who have already enjoyed our paradise.
9.7Excellent
Score based on actual reviews made by our customers when checking out
As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees: ...US 24/07/2020
As always, an amazing stay with our VIM family. We appreciate your hard work and dedication to safety. We’d like to give a special shout out the following outstanding employees:
Noemi - seating at M&T breakfast
Omar - waitstaff M&T
Teresa - M&T
Irvin - privilege lounge
Teresa - M&T
Miguel - privilege bed service (WOW!)
Joel - golden pool service
Osmar - la Olivo & la Hacienda
Alberto & Yuri - massage
Rosario - privilege concierge
But this one....Jorge....an amazing employee who really stood out for us. He was so attentive with pool service every day. He was so positive and upbeat. We looked forward to seeing him each day and hope he is there when we return.
We love you all. Take care and stay safe.
US24/07/2020
1/
10.0Excellent
This was our first time to the resort and even with all the Covid restrictions, we had a fabulous time!! We even extended our stay 2 extra nights!USA 22/07/2020
We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. ...USA 16/07/2020
We had another amazing visit! The staff went far above and beyond what I could have ever imagined as far as making us feel safe in the current health situation. We will be back again because this resort feels like home!
USA16/07/2020
1/
9.0Excellent
Amazing week. Everyone was on top of their game. Could not have asked for more. The only surprise was having vendors on the beach.USA 13/07/2020
Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!!
All our ...USA 27/03/2020
Amazing service! With the craziness of the covid-19 outbreak and borders closing, guests leaving early or cancelling arrivals, we were kept in a happy bubble of vacation bliss!!
All our expectations were exceeded and we will be back soon.
Huge thank you to management who moved our transportation twice for us, as we tried to extend our stay 9 days but were only able to do 3 more. You were all so warm and accommodating. A home away from home.
USA27/03/2020
1/
9.0Excellent
This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were ...USA 25/03/2020
This was such a beautiful resort. The staff were all so friendly and attentive. We had such a great time. We only saw one couple with children while we were here. The restaurants were all amazing. Everything is within walking distance.
USA25/03/2020
1/
10.0Excellent
Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach ...USA 23/03/2020
Went down for a 30 th birthday celebration and couldn’t have been more pleased. The place is spotless and the staff is top notch. Many food options and the beach is amazing.
USA23/03/2020
1/
10.0Excellent
This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our ...Usa 21/03/2020
This was our first time to an all inclusive resort, and to Mexico. My husband, I and our 3 grown children were celebrating the good health and blessings of our family. When we arrived at the resort, we knew this place was something special. It was truly paradise! We had the best vacation ever. The staff and service we received exceeded our expectations. They made us feel at home and relaxed. We always felt extremely safe and cared for. Everything was pristine! The grounds were gorgeous and perfectly kept. We loved the jungle-like beauty accompanied with tropical music as we walked throughout the grounds. The rooms were welcoming, the beds so comfortable. The food fabulous. Such beautiful architecture. And did I mention the beach? It was so majestic! I can’t say enough positives about this place, and I am not usually this generous with my reviews, but Valentin Imperial deserves the praise. Hoping very much to return. May God bless all who made our vacation so special!
Usa21/03/2020
1/
10.0Excellent
This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian ...Canada 21/03/2020
This was our second time here and we weren't disappointed one bit. The staff were so friendly, especially Roger the bellman and all the waiters in the French and Italian restaurants. The food was delicious with beautiful buffets in the morning and lunchtime. The grounds are kept spotless and we indeed felt very spoiled. There was nothing that would have made it any nicer for us. Thank you!!
Canada21/03/2020
1/
10.0Excellent
This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything ...United States 17/03/2020
This is my second time staying at the Valentin, it's a magical place and we look forward to coming back many many more times! The food, staff, cleanliness, activities, everything is just absolutely amazing!
United States17/03/2020
1/
10.0Excellent
This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought ...USA 01/03/2020
This is the most amazing resort my husband and I have ever been to. We just went for the second time, thinking eh we were young so we probably thought it was way better than it was. WRONG! It was even more amazing than we remembered. Would highly recommend staying here. We will be back.
USA01/03/2020
1/
10.0Excellent
This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We ...Canada 01/03/2020
This was our first time here and we were amazed and thrilled with the entire resort. Staff was extremely helpful and the grounds were beautiful. We enjoyed every restaurant. We have never been somewhere where we’ve met so many return guests and now we know why. We will be back!
Canada01/03/2020
1/
9.0Excellent
Group of 4
Absolutely wonderful
Delicious food
Incredible staff
Housekeeping in room was inconsistent
We will returnUSA 01/03/2020
The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next ...United States 25/02/2020
The Valentin Imperial Riviera Maya Hotel in Mexico was outstanding. It was great service, friendly staff and lots of fun. My husband and I are looking forward to our next visit.
United States25/02/2020
1/
10.0Excellent
This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of ...USA 22/02/2020
This is our favorite all-inclusive resort in Mexico because of the tropical grounds, the friendly staff, the delicious food, and the relaxing ambiance. It seems as though the managers of this resort care very deeply about making their guests feel special, and nearly every staff member--from dining to ground crew to transportation--also
appear to be happy with their employment.
USA22/02/2020
1/
10.0Excellent
Your staff is outstanding! We really enjoyed our stay, and plan to return.United States 19/02/2020
The resort was beautiful! Very impressed by how clean everything was and how friendly all the staff was!
United States26/01/2020
1/
10.0Excellent
Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. ...Usa 14/01/2020
Had a great time at the beautiful riviera maya Cancún. Alphonso was wonderful dealing with my family. Took the time to say hello every day and really felt like family. Enjoyed the games with the staff. Played volleyball and basketball in the pool each day with Ernesto, Memo, Rodolfo, and Daniel. Was truly a blast. Even rode the bull for a few seconds. Room was always cleaned and stocked with whatever we need Was truly a memorable stay for me and my family
Usa14/01/2020
1/
10.0Excellent
Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a ...Us 05/01/2020
Best vacation in 20 years! My wife and I just spent 5 glorious, but short, days at the resort. 10's across the board. Everyone was so friendly and professional, a lot could be learned from the Valentin Staff. My wife has been to many resorts in the greater and surrounding Cancun area, and the Valentin by far was the best she ever stayed at. The food, the atmosphere, the energy, the shows, the grounds, the pool, the beach,...I could go on, but you get the picture. A couple of notes for first-timers, take and use the schedule you get every night so that you don't miss out on anything. All the shows were soooo wonderful, but if I had to say - "don't miss these", The magic show, Fire show, the Aqua show, and the Excellence show. As for the food, unbelievable! If you are a foodie, you will enjoy it. of note, the Corner restaurant chef's tasting and wine pairing menu was superb and worth the expense. Another tip would be to take your resort map with you as well - its a big place.
Us05/01/2020
1/
10.0Excellent
Second time visiting this resort and again we were both very pleased. Will be visiting again soon!USA 02/01/2020
Second time visiting this resort and again we were both very pleased. Will be visiting again soon!
USA02/01/2020
1/
10.0Excellent
Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a ...United states 31/12/2019
Awesome resort! The room, the beach, the pool, the staff, everything and Everyone exceeded my expectations. The staff were the most friendly I have ever experienced at a resort...truly a world class resort that I highly recommend!
United states31/12/2019
1/
10.0Excellent
The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis ...Canada 15/12/2019
The Corner Restaurant was absolutely outstanding! We visited it twice during our stay, and we were so impressed with the gourmet cuisine by Dolphino, and the exceptional service by Luis and Edwin, and Ramon. Worth every penny, and I sincerely hope that it stays! We hope to visit again soon!
Sincerely, Kathy and Don Mercereau
Wonderful stay. Thank you for an unforgettable stay!
United States02/12/2019
1/
9.0Excellent
We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the ...Canada 29/11/2019
We are coming back to Valentin Imperial Maya for our third time. We've done Iberostars, Hiltons and Secrets in the Maya area, but nothing compares with our experience at the Valentin.
Canada29/11/2019
1/
10.0Excellent
This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome ...USA 27/11/2019
This was our 4th stay here but the first one in 10 years. Was even better than remembered. Everyone was very friendly, the food was great, the room was awesome and the beach was perfect. I have to specially mention our waiter for several nights at Mar y Tierra - Jose Cifuentes. His service was above and beyond - by far the best waiter we've had on either side of the border. We're looking forward to returning.
USA27/11/2019
1/
9.0Excellent
We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally ...uSA 20/11/2019
We had an excellent time on this trip. It was our first time at this resort. Riviera Maya is a great location for day excursions since it lies pretty centrally between more attractions. In five days we never had a bad experience with food, drinks, cleanliness, or wait staff and everyone was extremely friendly and helpful. They perform shows nightly and some of the singers and dancers are amazing. Would definitely recommend to anyone looking to relax.
uSA20/11/2019
1/
9.0Excellent
We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.United States 20/11/2019
We loved the entire stay. If I had to say a thing I would fix it would be better air conditioning in the Italian restaurant.
United States20/11/2019
1/
9.0Excellent
We enjoyed the Valentin very much.
Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages.
Cons: Small gym and spaUSA 19/11/2019
We enjoyed the Valentin very much.
Pros: Beautiful grounds, good size room, comfortable beds, good service, great food and beverages.
Cons: Small gym and spa
USA19/11/2019
1/
9.0Excellent
It was a dream come true. The pool side bar did close too early.United States 18/11/2019
We especially liked the new carts for churros & crepes. I also appreciated the dress code for evenings.
United States17/11/2019
1/
10.0Excellent
This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the ...USA 14/11/2019
This is our third stay. We love the Valentin. Keep doing what you do. The property is really well kept, the food is excellent, the amenities are top notch, the staff is just lovely and accommodating. My husband and I came down with my daughter and her boyfriend. As usual, we had an amazing time. Thank you!
USA14/11/2019
1/
10.0Excellent
We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.USA 13/11/2019
We had a wonderful stay, loved the upgrade and excellent service. Alfonso at le Marche is the best.
USA13/11/2019
1/
10.0Excellent
Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. ...United States 06/11/2019
Third time at Valentin, and it only gets better. All-inclusive resort traveler for about 40 years. Valentin is my favorite resort. Gorgeous, relaxing, excellent service, wonderful food, top shelf liquor. Grounds are simply stunning. It never seems too packed even at near occupancy. Can't wait to return.
United States06/11/2019
1/
10.0Excellent
LOVE, LOVE, LOVE this place. We WILL be back!United States 06/11/2019
The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought ...USA 29/10/2019
The entire place is very beautiful, very well maintained. The staff was excellent and very friendly. The entertainment staff was amazing, particularly Rudolfo, Anahi and Leo. We were lucky enought o have gorgeous wether, even during the 'rainy season'. The price was great! I have already started recommending this place to my friends and family.
USA29/10/2019
1/
10.0Excellent
Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!USA 23/10/2019
Valentin Imperial was absolutely beautiful! The staff was ALL so friendly and definitely made us feel welcomed!
USA23/10/2019
1/
10.0Excellent
Everything was amazing. Dinners were exceptional and the service was even better.
Only feedback I have is in regards to the room. It was very humid and did not smell ...United States 17/10/2019
Everything was amazing. Dinners were exceptional and the service was even better.
Only feedback I have is in regards to the room. It was very humid and did not smell the best but probably because it was so hot. Wish we could have turned the AC down lower.
United States17/10/2019
1/
9.0Excellent
Great, clean, beautiful resort. The staff- amazing, friendly, hard working! The food is out of this world. Everything was perfect!USA 09/10/2019
The staff was great. Special thanks to Anna and Chef Victor.
United States09/10/2019
1/
10.0Excellent
Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying ...usa 08/10/2019
Eric Ferreiro with Barrakuda Scuba at your pool area deserves much recognition as his service and instruction was amazing! Eric is the sole reason we chose to scuba while staying at Valentin. He was intelligent, attentive and most of all very kind to my wife and I. Eric Ferreiro made our stay the most adventurous of them all! Thanks Eric!!!
usa08/10/2019
1/
8.0Excellent
Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot onIreland 08/10/2019
Great spot and service, our private spot on the beach made the holiday. We only had one bad meal, the Indonesian restaurant, everything else was spot on
The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit ...United States 02/10/2019
The resort was beautiful. The staff are friendly and do what ever they can to make you stay wonderful. The service and food are outstanding. This was our 4th visit and we have enjoyed every stay. We will be back.
We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates ...United States 30/09/2019
We loved Valentin imperial. The grounds were beautifully kept. Hugo at the pool bar kept us well hydrated and was a great host for our days at the pool. Socrates at the Italian restaurant suggested probably our favorite food, the risotto. We could not have asked for a better stay
We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on ...United States 19/09/2019
We had an amazing trip and we love your hotel and the staff. We had great service from Jorge in the the Privilege check in and Daniel and Jared on the beach. Alfonso took great care of us at Marche too.
The food was fantastic.
My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our ...United States 09/09/2019
My boyfriend and I had the BEST time at this past week at Valentin Imperial. Shout out to Jared (beach) and Elsa along with the countless others that made our visit amazing. I am already counting down until we are back to celebrate my 45th Bday next March!
United States09/09/2019
1/
9.0Excellent
the service was great . people are very polite.usa 08/09/2019
Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends ...USA 07/09/2019
Repeat customers. Alerting Family member. We brought two other couples with us this time. Upgraded to golden suites. However the first room we had in the building with our friends the air conditioning wasn’t working properly so had to be moved to another building. Feel we should have been refunded one night of the upgrade since we had to pack up and move. This was disappointing since we could not be near our friends. Also only received turn down 4 of 8 nights. They either came too late or forgot. Restocking of room supplies was very inconsistent. Some days only two bottles of water. No napkins or stir sticks for coffee. Conscierge was very helpful when we spoke to her about the issues, Other than these issues everything was great. We do love the Valentin and all the wonderful staff.
USA07/09/2019
1/
10.0Excellent
This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), ...United States 05/09/2019
This is the best value around for a top tiered resort. The accomodations are great, the food is very good (and has improved since the last visit 6 years ago), and the service is excellent. Shout out to Neyelley at Le Marche who went above and beyond to accomodate my food allergies.
One way to improve for future: Consider offering your privledge guests a simple meal (sandwich, etc) upon arrival to be eaten during check in or immediately sent to their room. We arrived at lunch time after several hours of travel. One way to go above & beyond would have been to offer us a sandwich or something upon check in.
We can't wait to come back!
United States05/09/2019
1/
9.0Excellent
Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.USA 04/09/2019
Very happy with stay. Did not like having to wear pants/shoes to dinner - it was too hot for pants.
USA04/09/2019
1/
9.0Excellent
This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here.
Can't wait to schedule our next ...United States of America 29/08/2019
This was our 7th trip to VIM. The staff has always been very helpful and we have loved every time we have been here.
Can't wait to schedule our next visit.
United States of America29/08/2019
1/
10.0Excellent
We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon ...USA 26/07/2019
We just returned from Valentin yesterday after a long, beautiful vacation. Never before have I seen such an amazing, gorgeous place. Our room was immaculate, we had the swim upon suite in the golden section and it was totally worth the price. Due to the seaweed blooms preventing us from swimming in the ocean, we were so happy with the swim up suite. The grounds, the restaurants, the plazas, lobby, and even the restrooms were so clean and beautifully designed.
A shout out to all staff for their hospitality and smiles. A special shout out to Rene for making the fantastic coffee at Don Miguel. I recommend everyone to visit this place to relax, listen to piano music, and enjoy outstanding coffee.
We enjoyed dancing to the music provided by the Valentin Imperial Band and watching the Fireshow and Michael Jackson tribute show.
The only complaint I had is that Latin dance and Elegance shows had dancers who showed their entire backsides. It was awkward and embarrassing for us.
USA26/07/2019
1/
10.0Excellent
We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so ...uSA 01/07/2019
We just returned from the resort on Friday, June 29, 2019. Our vacation was excellent at the Valentin Imperial. Everything was superb! The grounds are immaculate, the rooms are so clean as well as everywhere we went on the resort. We loved the place! The staff in every area was amazing! They were constantly cleaning or attending to the needs of their guests. We will definitely return to the VI! The entertainment was very enjoyable as well! We would like to give a huge shoutout and thank you to Jimmy at the Hacienda restaurant! He was beyond an amazing waiter! We even had our picture made with him! He was great! Jerry or Jared at the cabana rental also deserves recognition. He was very helpful, accommodating, and so friendly. Everyone was helpful and friendly! We loved our week there! Thank you from the Taylor family In Tennessee!
uSA01/07/2019
1/
10.0Excellent
This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the ...Canada 24/06/2019
This was our second time visiting this wonderful resort. We decided to spoil ourselves and we spent two weeks, June 8- 22 2019. The people are so amazing, it's the staff that make this place so great!
We would like to say a special thank you to some of the staff that made our visit memorable, Nallely and Jorge in Le Marche. They went out of their way every morning at the brunch buffet so enjoyable with great service. Renee the bar server at the Martini Bar and Le Plaza Espana, great service every time. A special thanks to Manuel and David in the Italian Restaurant, L'Olivio
We certainly plan to try make it back for a third stay.
Thank you,
Lance and Sheila Ubell
Canada24/06/2019
1/
10.0Excellent
My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating ...United States 04/06/2019
My husband and I had a wonderful visit at the end of May to this resort! It was a very beautiful and relaxing place. Our only recommendation would be updating the emerald suites with the beach view. They had a damp/mildew kind of smell to us (bottom floor). Although the view was lovely we were bothered enough by the smell that we requested to move to a golden suite overlooking the lazy river. That room (considered a downgrade) was lovely, more modern and had a clean fresh smell. We had to wait two nights but the staff was very accommodating and helpful in switching our rooms when one became available. The staff were all very friendly and attentive to our requests or needs. Our favorite server was Melina at Mar y Tierra. She was friendly and helpful in recommending a day trip and restaurant in Puerto Morelos to us. We definitely hope to return to this resort in the future!
United States04/06/2019
1/
10.0Excellent
My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I ...usa 13/05/2019
My wife and I stayed May4th-11th 2019. We had a great time. There is always people maintaining the grounds and making sure your taken care of. The only thing I believe they can improve on is the lunch buffet is basically the same everyday at all their restaurants and maybe if they had more events at night and by the pool. We loved it and will be back for sure. The room is always clean and they do turn down service which is included in price.
usa13/05/2019
1/
10.0Excellent
1st time at this resort and all I can say is WOW!
The entire staff was very friendly and right on top of everything!
Concierge was very helpful
Ivan, Jared, ...USA 11/05/2019
1st time at this resort and all I can say is WOW!
The entire staff was very friendly and right on top of everything!
Concierge was very helpful
Ivan, Jared, and Mario were especially A1 !!!!
The entire resort is so clean and well kept!
The guest to employee ratio is very favorable!
Jared at the pool was Great!!!
Mario was in charge of our romantic beach dinner, and believe me, You couldn't possibly get a more professional server
All in all, This resort is FABULOUS!!!!!
We were there from May 5th till May 10th
They say time flies when you're having fun,
Somehow that was not the case!
If you are looking for rest, relaxation or a party, it's all right here!
Top shelf liquor, and great food!
People you have to try this out!
USA11/05/2019
1/
10.0Excellent
We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. ...United States 23/04/2019
We were just here for the first time in April 2019. We have been to several all-inclusives in Cancun & Puerto Vallarta and this is the best place by far. Everything about this resort is great. We opted for the Privilege Package and to us it was well worth the splurge. The service was excellent just to name a few people that stood out there is Diana a pool side server, Miguel our concierge in Bldg 3, Alexandria, the concierge in the Privilege Lounge, and Angel & Javier in the sports bar.
United States23/04/2019
1/
10.0Excellent
My second visit to VIM and certainly not my last. This place is exquisiteUSA 23/04/2019
My second visit to VIM and certainly not my last. This place is exquisite
USA23/04/2019
1/
9.0Excellent
We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is ...usa 23/03/2019
We love VIM. Everything is amazing. We just had our second visit there and left just as pleased as we did the first time. The staff's attentiveness and patience is immeasurable. The amount of effort that pours into every detail here never ceases to amaze me. The grounds and architecture are so beautiful and the staff makes great effort to keep even the beach clean and pristine at all times. It is a nice detail that you don't have to make reservations at the restaurants. We have a hard time seeing ourselves vacationing anywhere else.
usa23/03/2019
1/
10.0Excellent
This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for ...United States 15/02/2019
This was our second stay at Riviera Maya, and once again we thoroughly enjoyed it. I want to especially recognize our concierge Regina and one of our servers Melina for their special service. Regina was able to set up all of our dinner reservations, talk us through our language issues, help with a last bracelet, and basically anticipate our every need. She is an enthusiastic and very genuine person who loves to help people, and it shows. Melina took care of most of our breakfasts and lunches, and possesses the same enthusiasm and drive to help out the guests. After two days, she memorized our drink orders and was on her way to the bar before we were even seated.
United States15/02/2019
1/
10.0Excellent
We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous ...United States 14/02/2019
We stayed at the Valentin Imperial with another couple Jan 17-23. Our stay was AMAZING!! Been to Cancun two times and it doesn't come close to what this was. Fabulous food, immaculate grounds, superior service. We were truly treated like royalty! My husband called our travel agent the day we got home to watch for a deal next Jan.
United States14/02/2019
1/
10.0Excellent
My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, ...Usa 11/02/2019
My boyfriend and I along with two friends visited for the first time. This place was like paradise. There is nothing but positive things to say. The staff, the grounds, the food and entertainment were all excellent. Every staff member greeted us with big smiles and were very accommodating. We stayed for 6 days but could have stayed much longer! We highly recommend Valentin Imperial and would absolutely love to visit again.
Usa11/02/2019
1/
10.0Excellent
My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came ...United States 21/01/2019
My wife and I honeymooned here and were so thrilled with our experience that we did it again twice. We shared our experience with my family and my sister came back and got married here!!! This year will be our 10 year anniversary and I plan on surprising my wife with a vacation here. This place is EXCELLENT!!!
United States21/01/2019
1/
10.0Excellent
Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, ...usa 18/01/2019
Solid 10's across the board based on our stay from Jan 9 to Jan 16, 2019. Loved our room, loved the restaurants, loved the quality and selection of the food, loved the superbly landscaped and manicured grounds, loved the amenities, and most of all, loved the staff and level of attention and service they provided. Special mention of Jared and Francisco at the Privilege area at the beach, Edgar at bar next to our room in swim-up suite. Cristel, who waited on us at the Indonesian cuisine restaurant, all of the wait staff at Mar Y Terra restaurant, and all of the wait staff at the cabanas in Privilege area on the beach. Fantastic service. Also, the entertainment staff at the pool area were wonderful: Wendy, Juicy and their co-worker who led the TRX exercises and some of the pool activities (her name escapes me but she was the out-going beautiful one!) made our stay muy fun! The nightly entertainment was top notch too. We will return next January for sure!
usa18/01/2019
1/
10.0Excellent
This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to ...United States 20/12/2018
This was our 5th visit here and we cannot say any thing negative. Our breakfast and lunch server Luis was the best and even went out of his way to get my wife a special dish for her birthday. We will be returning next year to come back home. Thanks for everything.
United States20/12/2018
1/
10.0Excellent
The experience was good was well attended, staff was good, breakfast just need a bit more flavorUnited States 14/10/2018
The experience was good was well attended, staff was good, breakfast just need a bit more flavor
United States14/10/2018
1/
9.0Excellent
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and ...United States 11/10/2018
It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and our concierge Miguel). We liked it so much we extended two more nights!
United States11/10/2018
1/
10.0Excellent
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything ...USA 08/10/2018
This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything we wanted it to be.
USA08/10/2018
1/
10.0Excellent
Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!USA 01/10/2018
Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!
USA30/09/2018
1/
10.0Excellent
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. ...usa 26/09/2018
The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day. I had been missing my ring that I lost earlier in the week. It was a sentimental ring my children gave me and I was devastated that I couldn't find it before I left. I checked in with the concierge twice. Last time right before I left. On our way out on the shuttle, someone must have found it, stopped the shuttle on the way to the airport, and one of your staff members rode the bike as quickly as possible to return it to me. I was overwhelmed with the thoughtfulness and kindness of the staff. THANK YOU so much for remembering and returning my ring! It made my day!
usa26/09/2018
1/
10.0Excellent
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both ...USA 24/09/2018
My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from both cancun as well as tulum & downtown playa del carmen. The resort was beautiful, the room was clean, comfortable & luxurious. The food was excellent (room service food was ok - the restaurants, especially Ginger and La Hacienda were awesome). Great access to the beach, and the staff was very friendly and accommodating the entire stay. The shows at night were nice as well! We enjoyed the magic show. 5 stars all the way!
USA24/09/2018
1/
10.0Excellent
Absolutely love the location. Beach access was amazing and the grounds stunning.Usa 24/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating ...USA 12/09/2018
Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating and polite.
USA12/09/2018
1/
10.0Excellent
Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)USA 12/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only ...United States 10/09/2018
Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only thing that I didn't like was that the music changed!! We loved the old music. It was a women singing relaxed covers from artists like guns and roses or even Soundgarden. What happened to that?! Still an amazing time though!
United States10/09/2018
1/
9.0Excellent
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as ...United States 08/09/2018
Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as soon as we can.
United States08/09/2018
1/
10.0Excellent
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possibleunited states 30/08/2018
Oh my God we had a wonderful time
would have loved to stay another week
Will be back as soon as possible
united states30/08/2018
1/
10.0Excellent
This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.United States 27/08/2018
Everything was wonderful - we love it at Valentin !!!!
United States26/08/2018
1/
10.0Excellent
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as ...United States 22/08/2018
Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as they were all SO nice and always greeted us and said "my pleasure" any time we thanked them. Keep up the good work. It was our first time and we will be back soon!!!
United States22/08/2018
1/
10.0Excellent
Loved it! Great food, activities, and service!USA 20/08/2018
Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.
Chile19/08/2018
1/
10.0Excellent
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is ...USA 15/08/2018
Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is hands-down what made the restory stand out!
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is ...America 31/07/2018
I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is unbelievably courteous and prompt and make you feel like you are the most important guess at the resort. Thank you for making our vacation magical.
America31/07/2018
1/
10.0Excellent
Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been onUnited States 30/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, ...United States 15/07/2018
We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda, deserves recognition for doing a fabulous job of going above and beyond.
United States15/07/2018
1/
10.0Excellent
Beautiful resort, very clean, incrediable food. Awesome staff and service!U.S.A. 15/07/2018
Beautiful resort, very clean, incrediable food. Awesome staff and service!
U.S.A.15/07/2018
1/
9.0Excellent
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, ...Canada 09/07/2018
We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food, wonderful beach, comfortable rooms and nice and friendly staff. Special thanks to the lifeguard team: Pavel, Moises and their colleagues! These guys are great! Looking forward to our next trip at the Valentin!
Canada09/07/2018
1/
10.0Excellent
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!Colombia 09/07/2018
Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!
Colombia09/07/2018
1/
10.0Excellent
This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!USA 09/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall ...usa 06/07/2018
This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but overall was very satisfied. We are hoping to bring our five sons back with us next time with their wives. Hopefully there is a discount for multiple rooms.
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach ...United States 28/06/2018
We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach was beautiful. It wasn't crowded and we never had to wait for anything. The bands in the evening were very good and we had fun dancing. It really was flawless!
United States28/06/2018
1/
9.0Excellent
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan ...United States 17/06/2018
We really enjoyed our stay at the Valentin Imperial!
Most of the staff were very friendly and helpful, and a very few less.
Our favorite staff people were:
- Juan & Carlos -- waiters at l'Olivo
- Delfino: Waiter at L'Alsace
- Stefanie: our concierge in building 5 who helped us booking our tours with a taxi
- Pascual: our taxi driver that took us to many places like Chichen Itza, Cenotes, Valladolid, Tulum, etc.
It was a great experience and the beds we very confortable!
United States17/06/2018
1/
9.0Excellent
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. ...United States 16/06/2018
Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable one. And my husband bought a beautiful bracelet for our upcoming 35th Anniversary.
United States16/06/2018
1/
9.0Excellent
Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.United States 13/06/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been ...usa 23/05/2018
It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been returning to this resort for several years, and every year we see more improvements. The room was nice and clean, the pool well managed, and the food was amazing. We want to mentioned several people who made our vacation unforgettable:
Le Marche Buffet Restaurant-- Montserrat, Louis and Naddelly.
Mar y Tierra--Angel
The Manager of Il Olivo Restaurant-- Yumahi Lozada.
The Manager of Alsace French Restaurant.
We are looking forward to come back the next year.
The Fayermark and Geft Family.
usa23/05/2018
1/
10.0Excellent
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.mexico 15/05/2018
excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.
mexico15/05/2018
1/
10.0Excellent
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to ...United States 12/05/2018
This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to return.
United States12/05/2018
1/
10.0Excellent
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Shermanusa 08/05/2018
We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special!
Eric and Kathy Sherman
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. ...United States 29/04/2018
My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed. The golf cart service was very good and came in handy since we were in building 9. The entertainment was great and we were always able to find activities we wanted to participate in. The GO staff were amazing as well. Thank you for everything.
United States29/04/2018
1/
8.0Excellent
This was our third stay and we will be back again!Canada 24/04/2018
This was our third stay and we will be back again!
Canada24/04/2018
1/
9.0Excellent
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be backCanada 23/04/2018
This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be back
Canada23/04/2018
1/
10.0Excellent
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ...USA 22/04/2018
Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ensure you have the best vacation possible! We will definitely be back!
USA22/04/2018
1/
10.0Excellent
Pasamos nuestro vacaciones de maravilla.Estados Unidos 18/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was ...USA 11/04/2018
We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was so much fun teaching AquaForce and Pool Bike. Vanessa, the concierge was super helpful and accommodating. All of the staff was so kind and helpful, but these two went above and beyond.
USA11/04/2018
1/
10.0Excellent
Great resort with amazing food and serviceUnited States 09/04/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for ...United States 29/03/2018
This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came for our honeymoon and we’re sure we’ll be back for several occasions!!
United States29/03/2018
1/
10.0Excellent
We loved everything about this placeUSA 27/03/2018
The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.
USA25/03/2018
1/
10.0Excellent
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be back. ...canada 23/03/2018
amazing...just amazing. great service and staff has great respect for our needs.
just amazing and we travel a lot. a real 5* hôtel without any dought we will be back.
march 2018.
canada23/03/2018
1/
10.0Excellent
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love ...U.s.a. 18/03/2018
One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love this place.
U.s.a.18/03/2018
1/
10.0Excellent
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed ...USA 13/03/2018
My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed eating at La Hacienda and trying different types of margaritas from the bar there. During the day, we never had any difficulty finding seating by the pool or on the beach. Finally, a key highlight of the trip was the resort staff, who were all so friendly and helpful.
USA13/03/2018
1/
10.0Excellent
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was ...United States 12/03/2018
My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The resort was spotless and meticulously maintained. The staff were extremely friendly and very professional. We were treated fantastically by everyone; particularly Francisco and Jose who are the beach and pool concierge managers. Also Bennie from the Go Entertainment group was excellent at getting people involved.
The restaurants were top notch. I did not have any meal that was less than a 5 star rating. We will be returning next year.
Our only area of improvement would be the wifi service. It was very weak in our room and throughout most of the resort. I realize this is a vacation and many people don't care about connectivity. But may couples both work and must maintain some connection to their business.
United States12/03/2018
1/
9.0Excellent
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will ...United States 20/02/2018
We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will book again for sure!
United States20/02/2018
1/
9.0Excellent
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!USA 20/02/2018
Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!
USA20/02/2018
1/
8.0Excellent
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, ...United States 19/02/2018
Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the beach, Aqua force to name a few. Love this place and we would definitely return.
United States19/02/2018
1/
9.0Excellent
Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.united states 18/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward ...USA 13/02/2018
Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look forward to returning to your wonderful resort on the Riviera Maya!
USA13/02/2018
1/
10.0Excellent
We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit.
Thank you!USA 13/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the ...USA 10/02/2018
We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at the Privilege desk for being especially helpful.
Actually your entire staff were wonderful. This is our third straight year and we intend to return.
USA10/02/2018
1/
9.0Excellent
We were very satisfied with all aspects of our stay.USA 09/02/2018
We were very satisfied with all aspects of our stay.
USA09/02/2018
1/
10.0Excellent
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.United States 06/02/2018
Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.
United States06/02/2018
1/
9.0Excellent
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big ...Canada 06/02/2018
This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful..
The staff at the pool was outstanding and enjoyed them so much. A big thank you to
Dora,Bryan,Sairy,Carlos and Hector for making us feel so welcome. They are a great
bunch. Definitely recommend this resort.
Canada06/02/2018
1/
2.0Bad
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort ...United States 05/02/2018
The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort was beautiful and relaxing!
United States05/02/2018
1/
10.0Excellent
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food ...Canada 04/02/2018
Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food at all the restaurants. The staff were fantastic . We would certainly come back again.
Canada04/02/2018
1/
10.0Excellent
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We ...Canada 01/02/2018
This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We would also like to mention the staff that organized the activities around the pool, the beach etc..Bryan, Sairy, Dora,Carlos,Hector,Ramona. What a great bunch. They absolutely made our holiday special. And I’m sure a lot of the guests would agree..
All the staff around the resort were nice and helpful also.
Canada01/02/2018
1/
10.0Excellent
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come backScotland 29/01/2018
Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come back
Scotland29/01/2018
1/
10.0Excellent
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!USA 22/01/2018
Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!
USA22/01/2018
1/
10.0Excellent
Fantastic resort! All of the staff was amazing!United States 22/01/2018
The property is beautiful. The service was excellent. The food was very very good.
USA14/01/2018
1/
10.0Excellent
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.usa 13/01/2018
The grounds are beautiful.
The staff is friendly and wonderful.
The food is great.
Privilege package is great.
The beach is amazing.
It is our favorite vacation spot.
usa13/01/2018
1/
10.0Excellent
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.USA 10/01/2018
The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.
USA10/01/2018
1/
9.0Excellent
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a ...United States 09/01/2018
Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a lovely and welcoming staff and festive atmosphere for 5 nights! The rooms are wonderful, we like building 6 the best and the bar at this lazy river pool is wonderful and serves a fabulous lunch menu poolside! We have been the most pleased with how the restaurants have accommodated our daughter with some very profound food allergies. She was nervous about being able to avoid tomatoes, beef and bell peppers (also many spices) but the staff went above and beyond to make her comfortable and prepared special delicious meals for her. The staff is wonderful, housekeeping made a special effort each day to have our room clean, rose petals in bathroom, flowers on the beds..once again, such lovely attention to detail and certainly a 5 star experience! As we left this year we have already discussed returning for a 3rd time!
United States09/01/2018
1/
9.0Excellent
Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.USA 08/01/2018
We had another amazing stay at VIM! We felt like family and were able to truly relax.
United States07/01/2018
1/
9.0Excellent
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him ...USA 04/01/2018
Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him for making the stay relaxing and enjoyable. A couple of suggestions that would have made the stay even better would be a wider variety available on the room service menu and the ability to make reservations for dinner, as the wait in the evenings were quite long. I’d also like to the thank the Imperial Band and entertainment staff as they made the NYE party a very memorable one. Thank you for a wonderful stay and we look forward to coming back.
USA04/01/2018
1/
10.0Excellent
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.USA 31/12/2017
We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.
Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!
USA25/12/2017
1/
9.0Excellent
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!france 22/12/2017
Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!
france22/12/2017
1/
10.0Excellent
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par ...Canada 20/12/2017
Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme.
Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par le courent de la mer. Félicitations Roberto pour ton professionnalisme.
Merci à tous les gens qui travaillent la bas et nous ont rendu un excellent séjour au Mexique.
Canada20/12/2017
1/
9.0Excellent
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché), Angel ...Canada 12/12/2017
C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels!
Un merci spécial à Mélina (Le Marché), Angel et Carlos (Mar y Tierra), Viany (Taman Sari), Jesus (L'Alsace), Jesus (La Hacienda) et Francisco (concierge de la plage). Ils ont fait en sorte que notre séjour soit encore une fois mémorable!
Canada12/12/2017
1/
9.0Excellent
Had an amazing time and certainly look forward to coming back someday!USA 04/12/2017
Had an amazing time and certainly look forward to coming back someday!
USA04/12/2017
1/
10.0Excellent
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch ...United States 03/12/2017
We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch buffet by the beach. He made us feel like we were close friends, familly and at home.
United States03/12/2017
1/
10.0Excellent
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never ...Usa 18/11/2017
We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never stingy with it,with bud light in a can which makes my husband very happy. The room is clean and beautiful. The staff was great. Dacier in the restaurant by the beach was good. Guillimo at the pool bar makes awesome drinks...they all do. And Luis in the surf and turf was so very good.My only complaint is about my fellow Americans who seem to have gotten rude and ignorant at times. A few were nasty to other guests and the help. Try to act right when you are on vacation!
Usa18/11/2017
1/
8.0Excellent
Wonderful stay for my husbands 40th birthday!USA 11/11/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many ...canada 21/10/2017
We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in many 5 star resorts, and we must admit this has been an outstanding vacation. First of all, the service on the site, especially with the team of Monserratt, the manager of the Marché (buffet for the breakfast and lunch). I have a health condition with gluten and dairy free. Each day,
I had help and special meal from the chef Carlos. I never experienced that kind of attention anywhere else . Miss Monserratt and her team's work was over and beyond the call of duty. Exceptionnal!!!! The beauty of the garden with the vegetation and the music, the golden room, the lazy pool, the ambiance at the beach and the choice of the "a la carte restaurants" are certainlly responsable for making the Valentin " the paradise to be". Of course, we will come back for our next vacations. Martine
canada21/10/2017
1/
9.0Excellent
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was ...Usa 15/10/2017
This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was beautiful with wild life everywhere, the food is fantastic and always a ton of it. The staff is the best, very friendly and super helpful with any and all of your needs. If you need something just ask. We took a trip off property and I was very impressed with the security getting in to the property and getting out. We felt very safe at all times. They have different restaurants that are first class and everything was included. We received great service from each & everyone that delivered our room service (Alex) and the lady that serviced our room (Denise). The gentleman that showed us to our room upon arrival (Roger) was also very friendly & helpful.
Usa15/10/2017
1/
9.0Excellent
The stay overall was great, (details sent to customercare@valentinmaya.com)Russia 09/10/2017
En general la estancia fue muy agradable y el personal con una excelente actitud de servicio.
Felicidades
MEXICO28/09/2017
1/
9.0Excellent
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not ...canada 21/09/2017
The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not like is the wi-fi availability. The connection is quite weak and this is something that should be improved for our tech world nowadays.
canada21/09/2017
1/
10.0Excellent
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that ...usa 20/09/2017
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries.
The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range.
These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial.
THANK YOU SO VERY MUCH FOR THE GREAT HOSPITALITY!!
usa20/09/2017
1/
9.0Excellent
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que ...España 14/09/2017
Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que te acogen nos ha hecho amar ese lugar y sus gentes. Detalles muy cuidados y las calidades de los productos tanto de alimentación como bebidas es excelente.
España14/09/2017
1/
10.0Excellent
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana ...USA 31/08/2017
this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana singer where this roxana?
USA31/08/2017
1/
9.0Excellent
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and ...Canada 22/08/2017
Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny!
Special mention to Francisco, Gilberto, Ramon, Armando and the ladies at Tamin Sari and of course Ana at the concierge desk!
Canada22/08/2017
1/
9.0Excellent
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos ...España 13/08/2017
la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos muchisimas cosas para hacer que nuestra estancia sea mas agradable.asimismo las chicas de recepcion, asi como luis en el check inn. desde yamuchas gracias por hacer de estas vacaciones un verdadero sue;o. sin mas les saluda atte
SERGIO RAMA MARCHESSE
FANNY RAMA MARCHESSE
y nuestra madre FANNY MARCHESSE BESOMBES.
un amable saludo.
España13/08/2017
1/
10.0Excellent
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the ...United States 10/08/2017
I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the best vacation experience I ever had in my life and I would recommend this resort to anyone. There was a smile on everyone's face the entire time. No one seemed annoyed...even when I ordered fish sticks at 3am. She even offered me a slice of chocolate cake! Um, yes please.
My husband feels the same way - book this resort - you will not regret it!
I want to come back!
United States10/08/2017
1/
10.0Excellent
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch ...United States 02/08/2017
My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch and breakfast is wonderful, but the wait to eat at dinner is long and once you get seated it often takes two hours before you have all of your food. That would be the only thing that could be improved. I would like to give a shout out to the entire Go Team. Your entertainment team is top notch!! Lucy and Dora always go above and beyond to make everyone feel special and welcome. They work very hard to make sure everyone is having a great time. These two ladies are why we will make our 4th trip to the VAlentin next year. Hands down the very best!!
United States02/08/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, ...United Kingdom 20/07/2017
We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. We never went back to our room without a smile in our hearts & belly. We would love to return with friends and family to "desfrutare " all the enjoyable days we had.
United Kingdom20/07/2017
1/
9.0Excellent
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first ...Australia 20/07/2017
My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first time to Rivera Maya. We booked through TripGuy travel agency and it was a resort they highly recommended. I would have to agree. We felt that we received exceptional service and value for the cost.
It is about 20 or 25 minutes from the airport. The resort was large: the rooms, restaurants, and pools were nicely spaced out. It was not too large to walk, yet felt more open than a high rise in the hotel zone. The resort was about 25 minutes from playa del carmen proper and about 50 minutes from the hotel zone. Due to this, we decided not to venture out. We had a great time at the resort and didn't miss not being able to walk out.
The entertainment staff was great. They had games in the pool and volleyball on the beach. The beach was a real highlight. it was spacious and the service to the chairs was excellent. They closed it at night because of the turtles, which was a slight bummer. Yet if you got up before sunrise you could catch a glimpse of a turtle on the beach. The couple we stayed with did this and were very happy they did.
The food was very good. Which is always important to me. The restaurants were varied in options. There was a specific dress code of long pants and dress/polo shirts for men. It seemed odd, since women could get in with almost anything. Yet the meals were all excellent. We enjoyed the mexican option most. There was no reservation, which was a bit of a problem if you wanted to eat late. It was nice to not have to worry about booking, yet it made for a long wait if you went around 8pm. The restaurants also closed at 10:30pm. It would have been nice if they stayed open an hour later. The only downside in food was that there was no buffet option available. This I think contributed to the long lines. For dinner you either had to order room service or go out to a restaurant.
We met a lot of nice people while at the resort and many said they have been back multiple times. I prefer to see different resorts but I can see the appeal. The property was clean and the service from everyone was excellent.
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Australia20/07/2017
1/
9.0Excellent
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down ...United Kingdom 20/07/2017
The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner or room service - no buffet. Our group ended up very grumpy by the time food was finally served (plan 2-3 hours for dinner). The shows were spectacular- especially the fire show. Don't miss the Mexican night with homemade tacos -- so good! The pool is massive with options to be a little loud or go to the other end for quiet and serene. This place caters to every vacation type!
United Kingdom20/07/2017
1/
10.0Excellent
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta ...España 20/07/2017
Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el mas mínimo detalle. Sin duda alguna regresaría!!!
España20/07/2017
1/
9.0Excellent
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para ...España 20/07/2017
La infraestructura del hotel está buenisima y la atención del personal es la mejor.
Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel.
Una atmosfera ideal para pasar unas vacaciones en pareja o con amigos.
La comida es excelente, tanto en los restó Mar & Tierra (con la atención especial de Angel) como de los resto de la noche con sus especialidades x países. El desayuno en Le Marché supercompleto y muy variado. La comida es de una excelente calidad.
La animacion es muy divertida. Super recomendable la fiesta de espuma!!!
Las piletas estan muy buenas y la zona de playa y los servicios también. La playa es la zona ideal para relajarse, tomar unos tragoa y disfrutar del sol y la naturaleza a pleno.
Laa habitaciones son enormes, estivimos en una Golden, ub8cación ideal... cerca de la playa y a 2 cuadras del lobby .... que se llega caminando o en carritos de golf.
Muchas gracias personal del Valentín Imperial Maya.
España20/07/2017
1/
9.0Excellent
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The ...USA 20/07/2017
We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time.
